Ira Toyota of Danvers

It was mistake after mistake including the unfortunate trip to pickup the car that wasn't even ready, it was very disappointing. The whole thing was a mess. First I was there from 10AM until 3PM signin trip to pickup the car that wasn't even ready, it was very disappointing. The whole thing was a mess. First I was there from 10AM until 3PM signing all the paperwork. Two days later I was informed that the car was ready. I left work early to find out that the car was not registered neither had plates. The next day I went back to sign more paperwork and rushed home to get ready for work. While at home I had to sign more paperwork. Because of that, it took a while to get the car ready and I got late for work. Also, I asked several times if had any difference between having the car under my name or the business name and they told me was the same thing. After all the papers signed I found out that the interest rate is lower under my name than the business name! Was too late to change everything! Now, 2 weeks from finally picking the car up, I received a phone call saying that they forgot to charge the sales credit fee of $750! I hope there is no more unhappy surprises! More

I made an appointment online for a simple oil change and inspection. They told me 1-1/2 to 2 hours. It took 3-1/2 hours. Service writer was not very pleasant nor informative to the delay. Finally after inspection. They told me 1-1/2 to 2 hours. It took 3-1/2 hours. Service writer was not very pleasant nor informative to the delay. Finally after I received the text from the tech with my report, I waited for him to come get me. I then went to find him. Looks like he had left, and my paper work and keys were just sitting on his desk. Spoke with the service manager. Guess they had a hard day keeping up with work. But that's when you service writer should be telling me they can't do it and reschedule before I even got there at 1:00 pm. And your your online calendar shouldn't have accepted an appointment for that time. I generally like the dealership, and their managers seem technically solid. But this was not a good experience today. More

Had an appt for 9am oil change didn’t finish till 11 way to long to wait if u have a scheduled appt to long to wait if u have a scheduled appt More

Nothing but great things to say about every staff member! Sebastian Pereyra worked with me to find my new car and I could not be happier with the service. He was attentive, knowledgeable, patient, and very k Sebastian Pereyra worked with me to find my new car and I could not be happier with the service. He was attentive, knowledgeable, patient, and very kind. Along with him, i was helped by Cesar and Jesse (finance) as well. They were equally as wonderful to work with. Great team overal More

Called last minute about needing a battery and other work done. They said they would fit me in. Wait time was going to be a couple of hours. The order d me a Lyft back home at no charge. done. They said they would fit me in. Wait time was going to be a couple of hours. The order d me a Lyft back home at no charge. More

Excellent service easy transaction will deal again Mark and Kenny were great and knowledgeable Thank you and Kenny were great and knowledgeable Thank you More

Three hours to get an oil change this dealer obviously needs to learn respect for the customer's time needs to learn respect for the customer's time More

Received excellent service in every way, shape and form during my recent as well as previous visits. during my recent as well as previous visits. More

Davis was an excellent help with everything that was needed during this visit to the dealer. Thank you needed during this visit to the dealer. Thank you More

Not responsive when trying to call them after leaving messages. Communication b horrible. Nightmare experience. messages. Communication b horrible. Nightmare experience. More