Ira Toyota of Danvers

Often when I read reviews like the one I am about to write I ignore them. They seem like they are written by employees or the owners kids but let me say up front I am honestly and truly grateful for the write I ignore them. They seem like they are written by employees or the owners kids but let me say up front I am honestly and truly grateful for the service this dealership performed on my 2007 4Runner. Every person I interacted with here from the Service Managers to the Mechanic to the person at the cafe was helpful, courteous and thoughtful. Let me explain. I was driving with my family (wife and two kids ages 2 and 7) from Brooklyn (where we live) to Maine (for summer vacation). Car is packed to the roof, two boats on top two bikes on back, you get the picture. We had had a long day of traffic on Friday afternoon and evening and stayed the night close to Danvers. We got on the road at 9 and about 30- 45 minutes into the drive we lost the fan belt and accessories and started overheating. I had to pull off. Eventually, we got towed to the Toyota Dealership on the recommendation of the good people of Topsfield, MA. Now, I had an oil change and inspection sticker performed a few days earlier and my local guy recommended we change the belt as it looked worn out. I said ok. It turned out they botched the job and the belt disintegrated after only 200 miles. We had called ahead to say we were coming and my wife and kids drove to the dealership with a helpful motorist. While they were reluctant to commit to adding us into the full roster that day as soon as we showed up they had us checked in. The mechanic sussed out the issue in no time and called me back to show me the issues. They had the old parts out and went over what they thought happened and what they thought was needed. They also warned me that there might be other issues that would not know until they road tested it. At this point the head service writer was with the mechanic and I and she was awesome letting me know how long it might take but being realistic. Wish I had her name or the other people who helped us get through this repair and I hope I got the mechanics name right - he was awesome. In the end they replaced the belt and then had to make a temporary hose to get us on the road when a special order one could not be purchased that day. They kept us informed of the repair and what they were doing all day. When someone went on break they let us know, when they had to make this hose they gave us the part numbers so we could get the correct one replaced. We were there until 4:00 in the afternoon. That is about 6 hours at a car dealership with a toddler and a seven year old. This dealership has a kids playroom with a TV, chalkboard and games but after a few hours my kids were all over the Sales floor talking to everyone, hanging out in cars, etc. They had a great day, given the circumstance, and certainly memorable. We felt thankful, appreciative and honestly just surprised to be so well cared for by a dealership which likely would never see us again. I give them my heartfelt thank you and recommend them in the highest. Great organization, thorough service people, knowledgeable staff and flexible! What's not to like? More

Julio was a pleasure to work with. I came in looking for a car, and I didn't like it - as I was about to leave, he suggested looking at another car that he though would suit me better. I totally loved the a car, and I didn't like it - as I was about to leave, he suggested looking at another car that he though would suit me better. I totally loved the car and test drove it right away. We left to think about the car and he didn't pressure us. He did one follow up phone call to see if we'd like to come back in to look at it again and we set up an appointment to do that. He walked us through the sales process and really did a great job. I highly recommend Julio and suggest you ask for him by name, because he isn't your typical "push push push" sales person. He values his costomers and it was a pleasure to work with him. We will call him again for any future needs. More

The following is a direct copy of an email message received from the internet sales department M,s Phillips and then received a follow up call from a person named Jim. He wanted to know when I was co received from the internet sales department M,s Phillips and then received a follow up call from a person named Jim. He wanted to know when I was coming in. I explained to him the unethical and deceptive way in which they seemed to conduct business turned me off. I also reported the incidento the sales general manager who said "I dont understand". I would not recommend this dealer because they were just not telling the truth regarding the price of factory installed options. Its hard to believe they did not know-- it was a ploy to get me into the dealership low ball a price and then add whatever they desired for the options I asked for. I will also be reporting the incident to the Toyota Motor Corporation,local BBB and the State Office of Consumer Affairs. Dealers such as this one give the industry a bad name. I do have a copy of the e-mail if you require it I did take a look in our inventory and we do have the 2012 Highlander Limited 4WD in the Blizzard Pearl color in stock! The vehicle I priced you on has Navigation, Tow package and the roof rails are a factory installed option so I do not have pricing on them. R.J Spatafora Peabody, MA More

IRA Toyota of Danvers used car dealership is a Scam big time! I'll give them a negative rating if this is possible. They use a vehicle to bite and switch customers. In my case it was Silver Toyota Corolla time! I'll give them a negative rating if this is possible. They use a vehicle to bite and switch customers. In my case it was Silver Toyota Corolla with Stock No. TU5740 and VIN 2T1BU40E79C168351 with 29900 miles priced at $11877 on Autotrader web site. To make it look believable the vehicle is also listed on IRA Toyota of Danvers web site. They'll tell you to come and test drive the vehicle. As soon as you arrive at the used car lot in Danvers, Gary Clark , a sales manager will inform your sales person that the vehicle you are been coming for is just sold (to these people pointing to random customers) but they have other vehicles (more expensive) to show you. They don't waste a second and renew the ad in Autotrader web site for the same vehicle with slightly higher price, so other people can jump on board. They don't even bother to change the stock number and VIN. Classic scam, called bite and switch, false advertisement, lying to customers are among the things I am sure these guys are employing. They waste 3 hours of my time and put 100 miles on my vehicle for nothing. In addition to this triple negative review I will open a case with BBB. Save your time, go somewhere else and please do your homework before you face these crocks. It is unacceptable for a business of this size to use gimmicks which put it to the level of 1 car buy here, pay here shady dealership. More

very poor quality work at this body shop would not recommend anyone!!! paint is poor body work is poor. This place is like a back yard body shop!! recommend anyone!!! paint is poor body work is poor. This place is like a back yard body shop!! More

The business office people are s- Matt Abbott and Ted. They both sent us in multiple trips to hither and yon to get paperwork that was never used or needed. Frank Smith-head of used cars-was awful. His pe They both sent us in multiple trips to hither and yon to get paperwork that was never used or needed. Frank Smith-head of used cars-was awful. His people are completely uninformed, misleading, assuming, and waisted 8 hours of our time from work. We had to do the work that they should have done from the beginning. They had us take multiple trips up there for paperwork that was never needed or used. Frank Smith blamed the customer for his misinformed business office. No compensation in the form of services or even an apology were offered by anyone- including Rob Ramos the General Manager. We would never work with Ira again. More

From the moment I stepped into IRA Toyota to the moment I drove away in my new Prius, my experience was excellent. From offers for water and snacks to the smooth process of arranging a test drive, financing drove away in my new Prius, my experience was excellent. From offers for water and snacks to the smooth process of arranging a test drive, financing and all of the little necessary details Ricky's manner was helpful and friendly. This is a great car dealership and I hope to continue doing business with them in the future. More

I am very pleased with Ira toyota and have been for the last 4 years. I bought my first car here in 2009 and said I would come back to buy another car if need be. The service is very good and they explai last 4 years. I bought my first car here in 2009 and said I would come back to buy another car if need be. The service is very good and they explain anything and everything you need to know. The finance managers were very helpul and worked with you to try to get what you could afford if not pretty close to what you can afford. I will come back to Ira toyota and hsve sll my service work done here. They are all very polite and will explain all services being done to your vehicle. Thank you for your time and quick responses. I would reccomend my family and friends to go to Ira Toyota first, they will not want to leave without there new car :) More

The moment I walked into the dealership I felt welcome. My salesman, Ricky, was attentive and treated me with respect. He really tried to find out what I was looking for in a vehicle and match me with the My salesman, Ricky, was attentive and treated me with respect. He really tried to find out what I was looking for in a vehicle and match me with the right car. I was there for several hours and Ricky was very gracious, offering me snacks and drinks from the cafeteria. He was extremely knowledgable and patient. He really went the extra mile. Everyone I came in contact with was congenial and helpful. I would not hesitate to recommend this Toyota dealership to my friends. I love my new car--thank you so much! More