Ira Toyota of Danvers

Bought a 2003 Celica at the beginning of 2004. Someone at the dealership falsified my signature on a paint protection program (which we never ever discussed in any context) and added $500 to my invoice. at the dealership falsified my signature on a paint protection program (which we never ever discussed in any context) and added $500 to my invoice. I didn't see the paint protection contract until I got home, b/c they bundled all the doc except the one I needed to sign in an envelope and handed it to me. When I questioned the $500, they told me it was a delivery charge and normal. The whole thing was very shady. I didn't have time for litigation, but I tell everyone I know about my experience and never to go there. More

I made an appointment to test drive a Toyota. When I arrived at the dealership I was informed that the car had already been sold. No one even had the decency to contact me and tell me that the car I was arrived at the dealership I was informed that the car had already been sold. No one even had the decency to contact me and tell me that the car I was interested in was no longer available. Since I had already made the trip, I decided to look at another Toyota that was similarly priced to the one that had been sold. The salesman was very aggressive and used sales tactics as soon as I got out of my car. When the person I was with got out of the car, the sales man told her that he liked her coat. HA! He also went on to say that we came at a good time because he was the one of the nicest sales people. After testdriving the car that was suggested, I told the salesman that I was willing to purchase the car if the price could be negotiated. He told me that he wasn't willing to negotiate a lower price and even answered a personal call from his wife when we were talking. After I told him that I was going to leave, he advised me to wait and went to go get the sales manager. Apparently they wanted to negotiate a new price even after I was origially told that the inital price quoted was the final offer. The salesmanager was even more aggressive. He said that he wasn't willing to negotiate much. He went in to a whole bunch of personal details about how the company had to make a profit and how he wouldn't be able to pay the salesman for the sale if he negotiated a lower price than the offer I was quoted. I didn't end up buying the vehicle and got a great deal elsewhere. I called a few days later to speak to the customer relations manager and informed her of my experience. Rather than empathizing with my situation, she defended the salesman and salesmanager. She didn't even apologize for the fact that I drove to the dealership to test drive a vehicle that was supposed to be "reserved" only to find out that it was already sold. I would never go back. More

Walked in the dealership and asked for 2010 Corolla and my price range. Joe got me one and even let me test drive it alone! He did not push and was pleasant to work with. my price range. Joe got me one and even let me test drive it alone! He did not push and was pleasant to work with. More

Ricky Arora makes buying a new automobile a very easy and enjoyable experience. He treats his customers like good friends and really goes out of his way to make sure that his customers love their new automo enjoyable experience. He treats his customers like good friends and really goes out of his way to make sure that his customers love their new automobiles. I think his respect for the customer is what distinguishes him the most, and I would not hesitate to refer him to other prospective buyers. More

Upon purchase I was told to give only excellent in all my ratings. It was very high pressured, he was already taking off my plates as soon as I returned to the dealership, but I hadn't made a final decision ratings. It was very high pressured, he was already taking off my plates as soon as I returned to the dealership, but I hadn't made a final decision yet. I was in the service center within the first week of buying the vehicle for the radio sound not being constant (muffling in and out frequently), they adjusted the asl level from low to high, which took over an hour to do. I left after working a night shift and it was still doing it. Then I noticed that the car was pulling to the left while on the highway, and it was also vibrating while idling at times. So upon my second visit to the dealership, I spoke with Lenny the manager, he said please come down and he will give me a tank of gas and fix the radio problem. This time I rode with a technician. The tech told me he heard the sound change, but will need to do more research. I left at 430pm and they close at 7. I never heard from anyone or got my tank of gas. The following day, the original salesman calls me to check up on me, and has no idea that I have been having problems. He says he'll find out what is going on with the status of the research. He calls to tell me that they did order a radio and it will take 7-10 business days. I told him I work nights and I can't be waiting and will want a rental free of charge. He said ok. So by this time I'm irritated, I call the customer service center. They make a claim # and say that they will tell the dealership so the customer relations person should contact me. Lorraine calls and says she's gonna get me to love my Rav4. She will give me 2 tanks of gas and clean my car. She says she will call me with the information about the radio. She calls right back and asks for the name of the tech that I did the road test with, she says he didn't leave any notes and has left for the day. She calls the following day to say the radio was never ordered. Patrick lied. Now, I'm really mad. I emailed the CEO of Toyota, and after some phone tag, Deborah Houston states she cannot help me get a new car or refund and she is in CA with different laws. I need to work it out with the dealership. So instead of getting a refund or new car, "It's not that simple", after I spoke with Todd Irvine manager. I agreed to let them take another look at the car. I went on a road test with the service foreman and customer service. He then explained the reasons for the pulling, vibrating, and the radio all cannot be fixed because there isn't a problem, it's the way the car is designed. He did give me a rental so he could look further at the radio and call California. Customer service said they would clean my car for me as well. I went to pick up the car at 7pm and the radio was the same and continues to muffle sound, the car remained on E and it was dirty. I have to say I"m not really impressed with Toyota or this dealership. Currently they have corrected the situation to my satisfaction. Aiman took great care of me this time around. I received excellent customer service and felt comfortable with the resolution. I now have a toyota that I will hopefully enjoy for a long time. More

Rajeev was terrific. He met us at the door with a most pleasant smile. He was thorough, competent and professional the entire time. I rated overall experience as 'good' only because the whole process pleasant smile. He was thorough, competent and professional the entire time. I rated overall experience as 'good' only because the whole process just takes so long when buying or leasing a car, any car. More

I was happy with the service I recieved from Ricky. I wanted to get into a new Prius to save on gas with the same monthly payment I had on my current vehicle. He was able to make that happen and I am thr wanted to get into a new Prius to save on gas with the same monthly payment I had on my current vehicle. He was able to make that happen and I am thrilled with the car! It has been 5 days since I picked it up and have not had to stop for gas yet! More

I had the great pleasure of working with Ricky in the recent purchase of my 2012 Rav 4. Ricky played no games just gave me the best price and options from the get go! He has changed my views on how a c recent purchase of my 2012 Rav 4. Ricky played no games just gave me the best price and options from the get go! He has changed my views on how a car salesman should be. He was an absolute pleasure to work with and I would recommend him to anyone! More