Ira Toyota of Danvers

Upon purchase I was told to give only excellent in all my ratings. It was very high pressured, he was already taking off my plates as soon as I returned to the dealership, but I hadn't made a final decision ratings. It was very high pressured, he was already taking off my plates as soon as I returned to the dealership, but I hadn't made a final decision yet. I was in the service center within the first week of buying the vehicle for the radio sound not being constant (muffling in and out frequently), they adjusted the asl level from low to high, which took over an hour to do. I left after working a night shift and it was still doing it. Then I noticed that the car was pulling to the left while on the highway, and it was also vibrating while idling at times. So upon my second visit to the dealership, I spoke with Lenny the manager, he said please come down and he will give me a tank of gas and fix the radio problem. This time I rode with a technician. The tech told me he heard the sound change, but will need to do more research. I left at 430pm and they close at 7. I never heard from anyone or got my tank of gas. The following day, the original salesman calls me to check up on me, and has no idea that I have been having problems. He says he'll find out what is going on with the status of the research. He calls to tell me that they did order a radio and it will take 7-10 business days. I told him I work nights and I can't be waiting and will want a rental free of charge. He said ok. So by this time I'm irritated, I call the customer service center. They make a claim # and say that they will tell the dealership so the customer relations person should contact me. Lorraine calls and says she's gonna get me to love my Rav4. She will give me 2 tanks of gas and clean my car. She says she will call me with the information about the radio. She calls right back and asks for the name of the tech that I did the road test with, she says he didn't leave any notes and has left for the day. She calls the following day to say the radio was never ordered. Patrick lied. Now, I'm really mad. I emailed the CEO of Toyota, and after some phone tag, Deborah Houston states she cannot help me get a new car or refund and she is in CA with different laws. I need to work it out with the dealership. So instead of getting a refund or new car, "It's not that simple", after I spoke with Todd Irvine manager. I agreed to let them take another look at the car. I went on a road test with the service foreman and customer service. He then explained the reasons for the pulling, vibrating, and the radio all cannot be fixed because there isn't a problem, it's the way the car is designed. He did give me a rental so he could look further at the radio and call California. Customer service said they would clean my car for me as well. I went to pick up the car at 7pm and the radio was the same and continues to muffle sound, the car remained on E and it was dirty. I have to say I"m not really impressed with Toyota or this dealership. Currently they have corrected the situation to my satisfaction. Aiman took great care of me this time around. I received excellent customer service and felt comfortable with the resolution. I now have a toyota that I will hopefully enjoy for a long time. More

Rajeev was terrific. He met us at the door with a most pleasant smile. He was thorough, competent and professional the entire time. I rated overall experience as 'good' only because the whole process pleasant smile. He was thorough, competent and professional the entire time. I rated overall experience as 'good' only because the whole process just takes so long when buying or leasing a car, any car. More

I was happy with the service I recieved from Ricky. I wanted to get into a new Prius to save on gas with the same monthly payment I had on my current vehicle. He was able to make that happen and I am thr wanted to get into a new Prius to save on gas with the same monthly payment I had on my current vehicle. He was able to make that happen and I am thrilled with the car! It has been 5 days since I picked it up and have not had to stop for gas yet! More

I had the great pleasure of working with Ricky in the recent purchase of my 2012 Rav 4. Ricky played no games just gave me the best price and options from the get go! He has changed my views on how a c recent purchase of my 2012 Rav 4. Ricky played no games just gave me the best price and options from the get go! He has changed my views on how a car salesman should be. He was an absolute pleasure to work with and I would recommend him to anyone! More

I was supremely uncomfortable at this dealership. Got a very uninformed salesperson, and a snippy manager. They wasted my time and I knew that buying a car here would lead to headaches, runarounds and regr very uninformed salesperson, and a snippy manager. They wasted my time and I knew that buying a car here would lead to headaches, runarounds and regrets. I traveled farther away to Acton Toyota and had such a smooth, helpful and pleasant experience. I would avoid Ira at all costs. More

Riki was a great salesman. He made our experience at Toyota pleasant and enjoyable. He treated us with honor and respect. I will definetly recommend him to my friends and family.After having a bad exper Toyota pleasant and enjoyable. He treated us with honor and respect. I will definetly recommend him to my friends and family.After having a bad experience with another salesman that was rude and disrespectful, Riki jumped in and help us. Our plan was to lease one car, but we ened up leasing two because of Riki's salesskills and kindeness. More

Often when I read reviews like the one I am about to write I ignore them. They seem like they are written by employees or the owners kids but let me say up front I am honestly and truly grateful for the write I ignore them. They seem like they are written by employees or the owners kids but let me say up front I am honestly and truly grateful for the service this dealership performed on my 2007 4Runner. Every person I interacted with here from the Service Managers to the Mechanic to the person at the cafe was helpful, courteous and thoughtful. Let me explain. I was driving with my family (wife and two kids ages 2 and 7) from Brooklyn (where we live) to Maine (for summer vacation). Car is packed to the roof, two boats on top two bikes on back, you get the picture. We had had a long day of traffic on Friday afternoon and evening and stayed the night close to Danvers. We got on the road at 9 and about 30- 45 minutes into the drive we lost the fan belt and accessories and started overheating. I had to pull off. Eventually, we got towed to the Toyota Dealership on the recommendation of the good people of Topsfield, MA. Now, I had an oil change and inspection sticker performed a few days earlier and my local guy recommended we change the belt as it looked worn out. I said ok. It turned out they botched the job and the belt disintegrated after only 200 miles. We had called ahead to say we were coming and my wife and kids drove to the dealership with a helpful motorist. While they were reluctant to commit to adding us into the full roster that day as soon as we showed up they had us checked in. The mechanic sussed out the issue in no time and called me back to show me the issues. They had the old parts out and went over what they thought happened and what they thought was needed. They also warned me that there might be other issues that would not know until they road tested it. At this point the head service writer was with the mechanic and I and she was awesome letting me know how long it might take but being realistic. Wish I had her name or the other people who helped us get through this repair and I hope I got the mechanics name right - he was awesome. In the end they replaced the belt and then had to make a temporary hose to get us on the road when a special order one could not be purchased that day. They kept us informed of the repair and what they were doing all day. When someone went on break they let us know, when they had to make this hose they gave us the part numbers so we could get the correct one replaced. We were there until 4:00 in the afternoon. That is about 6 hours at a car dealership with a toddler and a seven year old. This dealership has a kids playroom with a TV, chalkboard and games but after a few hours my kids were all over the Sales floor talking to everyone, hanging out in cars, etc. They had a great day, given the circumstance, and certainly memorable. We felt thankful, appreciative and honestly just surprised to be so well cared for by a dealership which likely would never see us again. I give them my heartfelt thank you and recommend them in the highest. Great organization, thorough service people, knowledgeable staff and flexible! What's not to like? More

Julio was a pleasure to work with. I came in looking for a car, and I didn't like it - as I was about to leave, he suggested looking at another car that he though would suit me better. I totally loved the a car, and I didn't like it - as I was about to leave, he suggested looking at another car that he though would suit me better. I totally loved the car and test drove it right away. We left to think about the car and he didn't pressure us. He did one follow up phone call to see if we'd like to come back in to look at it again and we set up an appointment to do that. He walked us through the sales process and really did a great job. I highly recommend Julio and suggest you ask for him by name, because he isn't your typical "push push push" sales person. He values his costomers and it was a pleasure to work with him. We will call him again for any future needs. More

The following is a direct copy of an email message received from the internet sales department M,s Phillips and then received a follow up call from a person named Jim. He wanted to know when I was co received from the internet sales department M,s Phillips and then received a follow up call from a person named Jim. He wanted to know when I was coming in. I explained to him the unethical and deceptive way in which they seemed to conduct business turned me off. I also reported the incidento the sales general manager who said "I dont understand". I would not recommend this dealer because they were just not telling the truth regarding the price of factory installed options. Its hard to believe they did not know-- it was a ploy to get me into the dealership low ball a price and then add whatever they desired for the options I asked for. I will also be reporting the incident to the Toyota Motor Corporation,local BBB and the State Office of Consumer Affairs. Dealers such as this one give the industry a bad name. I do have a copy of the e-mail if you require it I did take a look in our inventory and we do have the 2012 Highlander Limited 4WD in the Blizzard Pearl color in stock! The vehicle I priced you on has Navigation, Tow package and the roof rails are a factory installed option so I do not have pricing on them. R.J Spatafora Peabody, MA More