Ira Toyota of Danvers

Awful Experience. Buyer Beware The first time I visited the IRA Pre owned Toyota dealership in Danvers with my mother, we were immediately attacked by sales men the second we steppe The first time I visited the IRA Pre owned Toyota dealership in Danvers with my mother, we were immediately attacked by sales men the second we stepped in the door. Rich Morgan ended up being our sales person, unforutanetly. I had my eye on the pre owned Toyota RAV4 in white. We saw the car, looked around at it and left. I would have never left my phone number had I known that Rich Morgan would be calling me almost on a DAILY basis. I decided to email him a list of questions I had about the car. He did not answer my email for 6 days (what great customer service), so I resent the email. The next day or two he called me again and I told him to answer my email, which he finally did. This way I could have all the answers to my questions in writing for the future. He called me a few days later informing me that they had a RAV4 in white, LE model and my mother and I drove over to look at it. Not only we were attacked by sales men again, but this time it happened the minute we stepped out of the car, rather than stepping foot in the dealership. I had known going into the dealership that night that this car had damages listed on it (front right and roof) on car fax and I wanted to find out what the damage was. Of course all the sales guy sitting behind the long desk did not know what the damage was, but assured me that the damage was probably nothing. I had lost interest in the car after not knowing what the damage was but they still pulled the car out front and we checked it out. After looking at the car, Rich Morgan decided to bring ANOTHER sales guy out to try and sweet talk us into buying the car and again assuring us that the listed damage is probably nothing. After being hounded by sales men, Rich Morgan insulting my mother, playing stupid games, acting condescending and sexist, we could not run out of this dealership fast enough. Do yourself a favor and stay away. More

Outstanding Sale Person We recently bought a Rav 4 from Ira Toyota of Danvers. We made the decision to buy a car in the last minute of 2018, and our sale person, Clint Yang, We recently bought a Rav 4 from Ira Toyota of Danvers. We made the decision to buy a car in the last minute of 2018, and our sale person, Clint Yang, made the experience very efficient and enjoyable. He explained the features of different models extremely clearly and helped us to understand which model fits best with our family. He is also very considerable that taking care of everything, which makes our buying process super easy. Highly recommended! More

Service visit to Toyota Took my car in today for a tune up and some other services; can't express how pleased I was with the customer service and work done. Thomas, the servi Took my car in today for a tune up and some other services; can't express how pleased I was with the customer service and work done. Thomas, the service man, saved me money wherever he could and I left feeling very happy about my expierience; so much so I came to write a review =) More

Very Fair Dealing, Exceptional Service and Great Values I just purchased a 2018 Toyota RAV4 Hybrid from Ira Danvers. This is not the first time I dealt with this dealership. The dealership is very profess I just purchased a 2018 Toyota RAV4 Hybrid from Ira Danvers. This is not the first time I dealt with this dealership. The dealership is very professional and fair. First, I was approached by Jim Miller who has been really helpful in checking with me on my vehicle needs. Then when I got serious, Michael Fuller who is the manager of the internet sales group has demonstrated exceptional customer care and taking care of my needs during my price negotiation. He took the time to understand my needs and carefully pointed out the differences of the different vehicle options I was considering from different dealership and think of the situation for my best interest. His honesty and sincerity touched me and made the whole experience a pleasure. I was very touched and impressed by his kindness and diligence. He took ownership of helping me even after I arrived at the dealership to make sure I am happy with any additional requests I had. My salesperson is Clint Yang. He is extremely helpful and attentive. He tried to make sure we understand the vehicle features and ensure everything is taken care of. Omar is the finance manager and was very helpful in explaining the different post sales warranty and vehicle options. He tried to understand our needs and helped us get what is useful to us with the best deal. He also provided some honest opinions based on his own experience. Everyone in this dealership has demonstrated great professional. I will be picking up my vehicle soon and I am very excited. More

New car experience I recently bought a new Highlander from Ira Toyota of Danvers. I would highly recommend you ask for Blake Rickerson if you need to buy a new car! Bl I recently bought a new Highlander from Ira Toyota of Danvers. I would highly recommend you ask for Blake Rickerson if you need to buy a new car! Blake was very knowledgeable and friendly! He helped me make a decision on which vehicle was right for me. He then made the whole process of buying a new vehicle comfortable and easy! Thanks, Blake! More

Poor service department I took my daughter’s car (2011 Toyota Corolla) for 10k service to Ira Toyota Danvers; the adviser confirmed that part of the 10k service, a multipoint I took my daughter’s car (2011 Toyota Corolla) for 10k service to Ira Toyota Danvers; the adviser confirmed that part of the 10k service, a multipoint inspection will be done around the whole car to check the Brake, air filters... After 3 hours wait, the adviser cameback with the multipoint inspection template and reported that everything was good, nothing to worry about or need replacement. I check the engine and the cabin filter the day after and I was very disappointed to found that the filter was so dirty!!!. This dealer is not honest and their multipoint inspection is a scam. Now I don’t even believe they changed the oil and rotate the tires. Very disappointed. More

Thank you Ira Toyota of Danvers Me and my son were in a terrible car accident, leaving my previous Toyota totaled. The entire ordeal has been overwhelming! Most important is there Me and my son were in a terrible car accident, leaving my previous Toyota totaled. The entire ordeal has been overwhelming! Most important is there were no serious injuries. But I'll tell ya, after counting my blessings, I needed to know.. how quick can I get into a new car?! All I had to do was show up to Ira Toyota Danvers, where Aiman Varaqua handled EVERYTHING! I'm home with this awesome car today, and have said so many times, how easy the getting into the new car part really was.. From A to Z, seriously everything! And I know that Aiman is the reason for all of that! Thank you Ira Toyota! And thank you so so much Aiman Varoqua! I will forever be a fan!! More

Outstanding sales man I had the best experience dealing with Aiman Varoqua. I have purchased over 20 cars and he was by far the best rep I ever dealt with. He made the exp I had the best experience dealing with Aiman Varoqua. I have purchased over 20 cars and he was by far the best rep I ever dealt with. He made the experience enjoyable, comfortable and informative. He went above and beyond his job and I would highly recommend him!! More

Top Notch Dealership Always a pleasure to visit dealer for service, staff are friendly and knowledgeable and always review service performed and offer any suggestions for Always a pleasure to visit dealer for service, staff are friendly and knowledgeable and always review service performed and offer any suggestions for any future service More

Were not upfront about the car I purchased a Toyota 4 Runner from this dealership. I purchased it out of state so I had to rely on pictures and on them to accurately describe the c I purchased a Toyota 4 Runner from this dealership. I purchased it out of state so I had to rely on pictures and on them to accurately describe the condition of the vehicle. They told me about some of the imperfections but I explicitly asked if it had been smoked in and was told no it hadn't. After purchasing the vehicle, paying $1200 to ship it across the country it showed up and smoke smell! The previous owner was obviously a smoker. I had to spend about $500 on multiple details to get rid of the smoke smell. Even then on hot days you could still smell it. Very frustrating. The only reason I'm giving 2 stars instead of 1 is because they were at least up front about the other small dings/flaws and they were friendly and easy to deal with. I think they thought that because they detailed it good they got rid of the smoke smell and could tell me that it wasn't a smokers vehicle however it was still obvious that it was. More