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Ira Toyota of Danvers

Danvers, MA

Overview
Reviews
Vehicles
4.3
2,183 Reviews
Call Dealership (978) 739-8300

99 Andover St

Danvers, MA

01923

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Showing 2,183 reviews

January 04, 2024

Excellent Everything that needed was explained. Lyft service provided by Toyota was timely and professional More

by Pamj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
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Jan 06, 2024 -

Ira Toyota of Danvers responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 04, 2024

I had my car inspected, they said it was all set. I paid, walked out and had a rejection sticker for a fog lightbulb. Never asked if I wanted it fixed or inform me of the rejection before I left. I w More

by Vas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
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Jan 04, 2024 -

Ira Toyota of Danvers responded

Thank you for the feedback and we apologize for this concern. As noted this should have been reviewed. As we’re unable to reference this visit based on the information provided we hope this has since been resolved. Your satisfaction is important to us and you’re welcome to contact Mark Giovanni at 978-739-3718.

January 03, 2024

Very professional service, the only thing is that they take too much to make a regular maintenance More

by jhonmesa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alpesh, Patel
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Jan 05, 2024 -

Ira Toyota of Danvers responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 03, 2024

Kledion made a fantastic impression, always wanting to do the right thing! His demeanor was steady regardless of what was thrown at him! We appreciate doing business with you More

by Dale Tempesta
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kiedion Tare
Report | Print
Jan 05, 2024 -

Ira Toyota of Danvers responded

Congratulations on your new vehicle! We are thrilled that Kledion provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

January 03, 2024

Steve Mahan was great! Clean job. Thanks Everything went well. Steve kept me posted throughout. More

by bobjosselin33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Mahan
Report | Print
Jan 05, 2024 -

Ira Toyota of Danvers responded

It's fantastic to hear that you had a great experience and that Steve provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 03, 2024

Twice called for questions about service. No call back at all. Very disappointed about this. More

by vr01456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Report | Print
Jan 04, 2024 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize for this concern. The team strives to provide immediate or very timely responses. We would like to serve you however unable to based on the information available. You’re welcome to contact the General Manager Mark Giovanni at 978-739-3718.

January 02, 2024

Rushed out too fast. No one going over features of the car. Needed more assistance with new car. More

by Rico
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Juan Encarnacion, Fausto Gomez
Report | Print
Jan 04, 2024 -

Ira Toyota of Danvers responded

Thank you for your business and we apologize that the delivery process didn’t meet with your expectations. This is coaching experience for the team and we will work to improve this area. Thank you for speaking with us directly to further review the concern and allowing us to review the vehicle further with you. Your satisfaction is important to us and you’re welcome to contact the general manager Mark Giovanni at 978-739-3718.

December 30, 2023

Our salesperson was Ida who was very professional, warm and friendly and was very knowledgeable. More

by mamessina
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Vadim
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Jan 03, 2024 -

Ira Toyota of Danvers responded

Congratulations on your new vehicle! We are thrilled that Ida provided you with a professional and friendly sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

December 30, 2023

Ira Toyota provided good service and good work for my Toyota Camry oil change. Very efficient process considering how busy they are. Nice waiting room area. More

by green19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Arena
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Jan 03, 2024 -

Ira Toyota of Danvers responded

We are thrilled to hear that you had an efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 30, 2023

Great service, and price matched the job. Would go back without hesitation, car runs great More

by Anonymous12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aiden
Report | Print
Jan 03, 2024 -

Ira Toyota of Danvers responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

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