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Ira Toyota of Danvers
Danvers, MA
1,747 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,747 reviews
February 01, 2015
Service Visit My recent service appointment on Saturday 1/31/2015 was not very good. The new location is less than desirable. Hard to find parking, hard to locate w My recent service appointment on Saturday 1/31/2015 was not very good. The new location is less than desirable. Hard to find parking, hard to locate where to go, no real signs (painted on particle board) Multiple service advisors all in a row and only one Robert Cohoon came over to help. The rest sat at there station joking with other team members at Toyota and instead on coming to wait on clients. When I returned it was the same, no parking, hard to get to and I waited over 15 minutes before a lady came to wait on me. I will not be coming back to this location for any Toyota related service. I will choose another Toyota location or purchase something other than a Toyota when I am in the search for a vehicle. A very dissatisfied customer More
by Ray
Employees Worked With
Robert Cohoon
January 22, 2015
Had the best time buying my corolla! I met with Aiman for the first time my husband was recommended to him and bought a car about a year ago. I thought it was going to be a huge headache I met with Aiman for the first time my husband was recommended to him and bought a car about a year ago. I thought it was going to be a huge headache buying my car but he made it simple stress free and actually fun. His humble personality and his constant reminder that he will make it work and I will get this car that I wanted so badly, made my tense body relaxed. Aiman was always available when needed and was flexible with my availability, and even offered to stay later after his shift to get my car off the lot and me into my brand new 2015 Toyota corolla. I couldn't be more happy with the service I received ....... Quick painless headache free no messing around got my the monthly payment I wanted and could afford. THANK YOU AIMAN!!!!!! Financing with mr tong was hassle free and actually pretty fast he was sure to explain things twice to make sure we understood the terms and conditions. I'll never shop for a car anywhere else Toyota won a lifetime customer thanks these hard working employees More
by Tashlee99
Employees Worked With
Casey Tong, Aiman Varoqua
January 11, 2015
Do NOT use this dealership!! I visited Toyota Certified preowned in Danvers today. My salesman was Frank M. He was a very pleasant guy but thats about it. He would not negotiate I visited Toyota Certified preowned in Danvers today. My salesman was Frank M. He was a very pleasant guy but thats about it. He would not negotiate on the price of the car at all. Would not go down a penny. He kept saying pushing the warranty to justify the price. The manager Gary Cooper was extremely rude and not willing to work with us at all. I reluctantly settled on the asking price, but nicely asked if they would throw in a automatic car starter. The Manager Gary said NO. I told him I was walking out the door and the deal was over he said he would split the price of the car starter which would bump up the overall price of 200.00. I told him no I wanted the starter thrown in, seeing the did not work with me on the price of the car at all and gave us a ridiculous price on the trade in. The price they gave for the trade in on our car was actually ridiculous. As we were sitting in the showroom for over three hours with no negotiations on our side. We watched three deals collapse because they are not willing to negotiate or work with the consumer. I will not EVER go back to this dealership. I think the Manager Gary is as arrogant and rude as a person could be. I felt bad for Frank our salesman he lost a sale because of this guy. Do not use this dealership!! Go elsewhere and you will be treated like a smart, educated consumer. I will pass this information on to anyone and everyone that will listen to me. More
by leonard brown
Employees Worked With
Frank Moshirfar, Gary Cooper
January 09, 2015
Unable to see the inside of a car without a test drive Stopped by in the fall after visiting Subaru, Volkswagen, Hyundai and Nissan to view/compare the inside of the Highlander to it's competition. We were Stopped by in the fall after visiting Subaru, Volkswagen, Hyundai and Nissan to view/compare the inside of the Highlander to it's competition. We were instantly greeted by a salesperson who was walking toward our car as we parked. We told her we were interested in seeing the inside of a Highlander, no need to test drive yet just wanted to see if the space is fitting for our family. After following her inside we were not brought to a vehicle, but rather her desk where she had training papers out. We were then asked many questions about our finances, current car payments, etc even though we continued to tell her we were not comfortable talking about it and not interested in prices or payments. After continuing to ask to see the inside of a car, she took my license and left for more than 5 minutes. We were running short on time with a babysitter at home with our children. When she finally returned she told us that we could go out to see the Highlanders, but that they were locked and she could not get the keys. We were told we could go look in the windows and then if we want to drive one she will get a key. We again told her that we were not interested in driving one, just wanted to look around at the inside. She apologized and told us that the cars were locked, she could not open them. We then left and called and left a message for management letting them know of this strange and aggravating experience.. We were quickly returned a few phone calls from upper management with many apologies which we appreciated. I continued to get weekly calls from the original sales girl leaving me voicemails to see if I still wanted to come see the Highlander so I'm not sure if any of our complaints were even brought to her. A couple of weeks after the initial visit, I received yet another phone call from Ira Toyota with someone confirming an upcoming appointment with this original sales girl! I was pretty appalled. Now, more than 2 months after the initial visit I received mail with no return address (with business postage) with only a page ripped out of the newspaper with an article about a sale Toyota is having. No other information inside the envelope. Strange, creepy and the best I can guess is that it's from this Toyota because it's the only dealership that made us give our information to them as soon as we walked in the door. We decided to not pursue a Toyota and finally bought a new vehicle at a dealer that made us feel welcome and not pressured. More
by bb2908
Employees Worked With
Gloria Masih
December 30, 2014
Pleasant and relaxed vehicle purchase. Ronald made our transition from a Ford family to a Toyota family quite comfortable. Extremely tolerant of my unending questions and always able to ans Ronald made our transition from a Ford family to a Toyota family quite comfortable. Extremely tolerant of my unending questions and always able to answer or find the answers requested. I feel that he understood my needs in a vehicle and was extremely helpful in making me aware of options that fit both my personal and business requirements. Most importantly, I was not barraged by repeated calls and emails during my decision and search process My experience with the sales department for my first Toyota purchase was more comfortable than any of my previous 14 Ford dealer purchase experiences. I'll return to this dealer for future purchases, but being a Toyota I expect not so often. More
by ckl
Employees Worked With
James Bennett, Chuck Rocha, Ross Billings, Ron Furcal
December 29, 2014
Make A Deal with Blake I drove to my brother's house on Christmas morning in style in my 2015 Blue Crush Rav 4.. My 12 year old Corolla was still running great and looke I drove to my brother's house on Christmas morning in style in my 2015 Blue Crush Rav 4.. My 12 year old Corolla was still running great and looked brand new after being detailed but I decided to treat myself. The idea of buying a new car can be a daunting task, but with Blake Rickerson's enthusiasm, knowledge of the Toyota, and sense of humor, it made buying the car FUN. Not only did Blake listen but he heard me. There was a lot I was unsure of, but Blake patiently "drove" me through it. I sat in both an XLE and an LE ,contemplating which one best suited me. As Blake was explaining the differences, I decided to test drive a Corolla. Blake patiently got the keys and then started asking me questions about what I told him I was looking for. See I told you he heard me.I feel that when I walked out of the dealership to my new Rav 4, Blake was as excited FOR me as I was. You can always trust the Toyota name and Blake Rickerson to sell you your dream car. Blake Rickerson is part of the Toyota family and I feel I was treated like a family member. More
by ellen salley
Employees Worked With
Blake Rickerson
December 20, 2014
Good attention thanks Ron for your excellent care for helping all are an excellent seller whenever another car no doubt in get you're very good at your job thanks Ron for your excellent care for helping all are an excellent seller whenever another car no doubt in get you're very good at your job More
by Saulmartinez
Employees Worked With
Ron Furcal
December 20, 2014
A pleasant experience purchasing a car Kevin Rouchi could not have done a better job with our purchasing experience. Purchasing a new car can sometimes be stressful. Kevin's good nature and Kevin Rouchi could not have done a better job with our purchasing experience. Purchasing a new car can sometimes be stressful. Kevin's good nature and thorough explanation of features prior to purchase far exceeded our expectations. He is a true professional. Financing with Alfi was a snap. More
by jonnvespa@gmail.com
Employees Worked With
Kevin Rouchi, Alfie Desfosses
December 18, 2014
If I could, I would give JC 10 stars JC is a true professional and puts customer's interests and needs first. He took the time to answer all my questions, even after hours. I had a wonder JC is a true professional and puts customer's interests and needs first. He took the time to answer all my questions, even after hours. I had a wonderful shopping experience with him and he made it so simple. One thing I really value about JC is he is upfront with you. There's no BS with him and in a profession where sales associates will do anything for a sale, JC makes sure that you are comfortable with what you are getting and will be happy with it. He will get you the best deal there is. The reviews here don't lie!! He really is an outstanding person to work with and I am looking forward to working with him again! More
by JennyK
Employees Worked With
JC Bernabel
December 12, 2014
Professionalism & respect from beginning to end Aiman Varoqua is a tremendous salesman & gentlemen!! I would not hesitate to refer my closest friends & family members to work with him. He was hone Aiman Varoqua is a tremendous salesman & gentlemen!! I would not hesitate to refer my closest friends & family members to work with him. He was honest, friendly and professional. My sisters & I purchased my mom a Toyota Corolla with Aiman. He treated my mother with such respect and dignity. He service was exactly as promised...such integrity. He was friendly, personable & knowledgeable about the process of the sale and the vehicle itself. My mother couldn't stop talking about how positive the experience was. Thank you Aiman!! Billy Roderick More
by wmroderick
Employees Worked With
Aiman Varoqua
