Ira Toyota of Danvers

Wilson in the service department was incredibly patient with my mom and me. We played phone tag a lot as I acted as the go between (my mother is hard of hearing). He was always kind and patient. The ser with my mom and me. We played phone tag a lot as I acted as the go between (my mother is hard of hearing). He was always kind and patient. The service was prompt and very good. Thank you very much. More

I went in today for an oil change. Nothing more. I was shocked when the nice service rep told me an hour to an hour and a half. Best part? It took three freaking hours! 3 hours to cha Nothing more. I was shocked when the nice service rep told me an hour to an hour and a half. Best part? It took three freaking hours! 3 hours to change the oil? More

They were very helpful with all the work that we're done and make sure that I was taken care of by having me take to the house and back when I work was done and make sure that I was taken care of by having me take to the house and back when I work was done More

My advisor Wilson was great. last time I was there I was not happy but this time it was great last time I was there I was not happy but this time it was great More

Great Job with same day afternoon service & more affordable than we thought beforehand. Thanks alot. affordable than we thought beforehand. Thanks alot. More

2 1/2 hours for a 5000 mile check up included the service man losing my keys/paperwork. ABSURD WASTE OF TIME. I spent my hours watching sales men RUNNING through the showroom, cafeteria staff squabbling, cus man losing my keys/paperwork. ABSURD WASTE OF TIME. I spent my hours watching sales men RUNNING through the showroom, cafeteria staff squabbling, customers awaiting help for long, long times and finally leaving angry. When I ordered my new car a year ago, the same sorts of things were going on. One thing I heard over and over was, “Give me one sec,” then he’d disappear for 20-30 minutes More

Very friendly and quick service. We went early expecting to be there 2 hours but was done in less than an hour. Curran Paolucci was our advisor. We went early expecting to be there 2 hours but was done in less than an hour. Curran Paolucci was our advisor. More

Service managers Eddy Alcantara and Steve Mahan are excellent. They offer superior customer service every time I come in excellent. They offer superior customer service every time I come in More

Curran. Paolucci the service provider was very helpful and professional in explaining all the work needed to be done, I would recommend Toyota for repairs t Paolucci the service provider was very helpful and professional in explaining all the work needed to be done, I would recommend Toyota for repairs to their vehicle Jane Whitmore More

Great sales representative no pressure answered all questions about the car walked us through all the paperwork had no problem at all getting in my rav4 questions about the car walked us through all the paperwork had no problem at all getting in my rav4 More