Ira Toyota of Danvers

Excellent Customer Service + Fair Price I have been working with IRA Toyota for 8 years - first for service on an old Corolla then to purchase a 2014 Corolla (and service thereafter) and mos I have been working with IRA Toyota for 8 years - first for service on an old Corolla then to purchase a 2014 Corolla (and service thereafter) and most recently to lease a 2017 RAV4. The customer service over the years has been excellent both with service and sales. Ludlow in the service department deserves the utmost praise as he helped me through the decline of my old Corolla and then connected me with Aiman to purchase a new one. Aiman was extremely friendly, straightforward and easy to work with. He gave me a fair price. Naturally I sought out Aiman to help with my most recent lease. Again, he was excellent. The dealership and service is clean, efficient, friendly and welcoming. Thank you, Aiman! Thanks IRA! More

Awful Service - Rude Service Manager In March 2017 I brought my used 2001 Toyota Tacoma in for a full fluid exchange because I just purchased the vehicle and wanted to make sure its servi In March 2017 I brought my used 2001 Toyota Tacoma in for a full fluid exchange because I just purchased the vehicle and wanted to make sure its service maintenance was up to date. I paid IRA Toyota to change my transmission, brake lines, power steering and rear differential fluid. This service cost me $510. After one month I noticed the power steering pump making noise, and the transmission was slipping. I brought my tacoma in to a local certified mechanic to take a look at. It was brought to my attention that the service I paid for at IRA Toyota was never done. 1. The transmission fluid was dark like motor oil and the plug had metallic shavings on it, like it had never been cleaned before. 2. The differential plug was leaking, and the gasket was old and broken which means it was never changed before. 3. The power steering fluid was discolored, old and low, meaning it had not been changed. 4. The brake fluid was old and never replaced. Needless to say I paid my local mechanic to do the service I thought I had paid IRA Toyota to do. My local mechanic has been in business for 37 years, and has stellar ratings online. Unfortunately I have learned my lesson about where I will get my truck serviced in the future. I called IRA Toyota to speak about a refund, and was directed to the service manager "Mitch". Mitch was rude, unhelpful, antagonistic, threatening and condescending during our conversations. He flat out refused a refund, and challenged me to follow up with the Better Business Bureau. I would recommend not getting service done at IRA Toyota because there stands a good chance it won't get done. More

Quick and easy and fantastic team work and customer service Very friendly atmosphere and both the salesman and finance manger were extremely pleasant to talk with and both were very helpful in making my purchas Very friendly atmosphere and both the salesman and finance manger were extremely pleasant to talk with and both were very helpful in making my purchase very simple. As a side note, fantastic teamwork by both!! More

2nd time buyer from this dealership I have leased two of my vehicles back to back from this dealership and have had all my service done there. They will work with you to do exactly what I have leased two of my vehicles back to back from this dealership and have had all my service done there. They will work with you to do exactly what you want and will not push you into something you do not want to do. Several staff members even remembered me from the time I was previously there which is really saying something from such a high volume dealership. I have no problem recommending them to someone looking to lease a new vehicle or have service done. Thank you Josh JC and Gary for a job well done! More

Poor Customer Service I did not enjoy my experience at Ira Toyota. The salesman Kevin was not knowledgeable about the car we were looking at or the current lease special on I did not enjoy my experience at Ira Toyota. The salesman Kevin was not knowledgeable about the car we were looking at or the current lease special on the vehicle. We felt very rushed through checking out the vehicle and it's features. The Sales Manager began the negotiation with a low ball offer of $4000 under the KBB value on my trade. I understand it is not worth what KBB lists but the offer was insulting. It is obvious this place doesn't care about each customer or trying to make a deal as due to their volume they are going to move enough cars anyway. I wouldn't waste your time at this place. More

Different messages In short, another dealership had a lower price for a lease and the salesman said they would match it. But once I talked with the manager he said there In short, another dealership had a lower price for a lease and the salesman said they would match it. But once I talked with the manager he said there was "no way" the price we were quoted was possible. The other dealership honored their quote - which included taxes and fees - so we went there. The manager killed the sale. The price we got was consistent with the nationally advertised price so it's beyond me why Ira said it was impossible. More

MESSED MY CREDIT!!! So.. they got a deal with GM Financial Bank as the Lien Holder and the bank sent them the money. Few days later, they call me and informed me that th So.. they got a deal with GM Financial Bank as the Lien Holder and the bank sent them the money. Few days later, they call me and informed me that they git a better deal from another bank (Morgan Chase) so i said fine. Before i knew, GM Financial started calling me saying i owe them!!! I kept redirecting them to Ira of Danvers plus me also calling and emailing Ira of Danvers but they still did not send back they cheque! This went on for over 2 months then GM Financial Bank finally flagged my credit report!!! I have all the paperwork and i am currently thinking of what is the way forward with this!!! This is the WORST car buying experience i have ever had! More

BAD!!! If you have bought a used car from this dealer, you are screwed! do not bother to go back there for service! you will be disappointed! just fix it o If you have bought a used car from this dealer, you are screwed! do not bother to go back there for service! you will be disappointed! just fix it out there! do yourself a favor, don't buy a used car here! More

Exceeded my expectations James Gregorio was my service consultant. He was very polite and professional and a very likeable guy. The service was performed on schedule and on bu James Gregorio was my service consultant. He was very polite and professional and a very likeable guy. The service was performed on schedule and on budget. While the work was being done, inused the free wifi to do some work, had a fresh salad from their snack bar, and enjoyed a complementary soda. I took my car to the car wash prior to my visit (out of respect to the technicians); my car was still a bit spotty. When I picked up my car, it had been freshly washed, again, for free, by Ira Toyota. I was very pleased with my entire experience and would recommend them very highly. More