Ira Toyota of Danvers

EXTREMELY POOR SERVICEBrought the vehicle for repair on EXTREMELY POOR SERVICE Brought the vehicle for repair on a Monday with a list of to do items which we discussed with a service advisor via email. W EXTREMELY POOR SERVICE Brought the vehicle for repair on a Monday with a list of to do items which we discussed with a service advisor via email. We were told the work will be completed Wednesday. After numerous emails confirming completion of the work, on Wednesday my wife and I went that afternoon to pick up the van. I was beside myself when I inspected the vehicle and half of the work they claimed completed was not done. But yet they invoiced me for the work. I asked one of the service advisors to inspect my van and he himself was baffled why I was told the work was done and we were being invoiced for work that was not performed. I call this STEALING. It took the entire weekend and another call the following Tuesday to the General manager to get a call back from the original service advisor. We final picked up our vehicle the following Tuesday. One has to wonder how many people they cheat by saying they did the work but yet they actually did not. I was lucky the work we needed done on my vehicle were visible and I was able to inspect it. I wonder how many oil changes they did but actually never got done??? WE WILL NEVER GO BACK TO IRA DANVERS!!! More

Had an issue. They took the time to call me and address the issue to my satisfaction. That’s customer service and what we should expect. Thank you the issue to my satisfaction. That’s customer service and what we should expect. Thank you More

The only One time I don’t see Aiman V, I get treated rude by guy name Max. and yes I was gonna buy a new vehicle but decided not to cause of that guy. by guy name Max. and yes I was gonna buy a new vehicle but decided not to cause of that guy. More

My last service call was an experience that I would remember for a long time. The service rep was Mr. Mario Pappalardo and this gentleman truly embodies your business values of "Integrity", "Transpar remember for a long time. The service rep was Mr. Mario Pappalardo and this gentleman truly embodies your business values of "Integrity", "Transparency" and "Professionalism". I would gladly add one of my own and that is "Honesty". Thanks Mario. More

I used Truecar.com to negotiate the deal on a new 2020 Camry XLE AWD. The salesman got the deal approved with a "low ball" trade-in for my 50K mileage "Mint" 2012 Camry XLE. I didn't like the trade but Camry XLE AWD. The salesman got the deal approved with a "low ball" trade-in for my 50K mileage "Mint" 2012 Camry XLE. I didn't like the trade but said ok anyway. Then the salesman upped the deal with a couple add-ons. $295 Nitrogen Tire Fill and $695 aftermarket remote start. Not know any difference, agreed. I paid cash for the car. After arriving home I installed the Toyota App on my android phone. It communicated with the car correctly but would not remote start from the app. After the 4th call to Toyota Connect Customer support, I found out the aftermarket remote start will not allow the Toyota App remote start work. Toyota Corporate Customer support sent notice to the dealer Customer relations manager. She went to bat for me and the sales manager agreed to refund my $695. I let the nitrogen fill $295 addon go...should have gotten that refunded also because the car already had nitrogen in the tires from the day it was delivered to the dealer! I can say this: I am very happy with the follow up on my complaints but very unhappy with the sales tactics. Very unethical! Watch out. Make sure you know everything about the vehicle you wish to purchase. I did not know the car already had remote start and nitrogen fill. More

I had done a lot research about the vehicle I wanted to lease (comparing prices and models) and I know I got a very good deal here. I was treated fairly and respectfully and did not feel pressured. I was d lease (comparing prices and models) and I know I got a very good deal here. I was treated fairly and respectfully and did not feel pressured. I was definitely concerned after reading some of these reviews, but I must say my experience was very positive. There was a minor glitch and Sadik had his manager call me to be sure I was happy with everything. More

Went in for 10k service. They wrote that they rotated tires - they did not as I’ve hit my right tire and it has slight bump. Zero confidence that they changed oil and filter the right way. I checked oil tires - they did not as I’ve hit my right tire and it has slight bump. Zero confidence that they changed oil and filter the right way. I checked oil level and it was low. I have free service the first two years but still, I will not be going back. Very disappointed to say the least. More

I bought a Toyota Sienna 2015 in April 2019 ...worked I bought a Toyota Sienna 2015 in April 2019 ...worked with Jim Haskell, the buying is effordless. I would buy a used car here again. Thanks. Vu. I bought a Toyota Sienna 2015 in April 2019 ...worked with Jim Haskell, the buying is effordless. I would buy a used car here again. Thanks. Vu. More