Ira Toyota of Danvers

They were very helpful when I was choosing a car. Also, they provided excellent service by asking what I needed when looking for a car. they provided excellent service by asking what I needed when looking for a car. More

First time buyer at IRA Toyota. Robin D. Is the consummate Professional, very informative and patient. The experience was "painless" . The service staff were all courteous and professional. I would consummate Professional, very informative and patient. The experience was "painless" . The service staff were all courteous and professional. I would/ Will reccomend IRA Toyota to my friends and family. THANK YOU Robin D. For your help. John from Swampscott Ma. More

Online scam, thought we’d bought a car in their website only to find it already sold. Even received an email from the company continuing the purchase process after we were on the phone with a salesperson w only to find it already sold. Even received an email from the company continuing the purchase process after we were on the phone with a salesperson who told us that the car was already sold. Wouldn’t recommend this dealership to anyone! More

Had the displeasure of working with Sales Manager Michael Rebelo. He must've been personally offended by my offer as he immediately went on the defense and had an attitude saying “what do you even want to do Rebelo. He must've been personally offended by my offer as he immediately went on the defense and had an attitude saying “what do you even want to do here?” I explained my offer again and he scoffed and told me that wasn’t going to happen. He then said “I don’t want to upset you or you leave here upset”. Would have had said that if I was man? Probably not. Spoke down to me the entire time. More

I went back to Sean Leonard at Ira Toyota (Danvers) because he sold my parents their first car, their second car, and I knew that I could trust him. He's a great guy and gets the job done quickly. Peop because he sold my parents their first car, their second car, and I knew that I could trust him. He's a great guy and gets the job done quickly. People know him and so he's a hard person with whom to get an appointment, but he's great and focused. I'd go back to him again and again. More

EXTREMELY POOR SERVICEBrought the vehicle for repair on EXTREMELY POOR SERVICE Brought the vehicle for repair on a Monday with a list of to do items which we discussed with a service advisor via email. W EXTREMELY POOR SERVICE Brought the vehicle for repair on a Monday with a list of to do items which we discussed with a service advisor via email. We were told the work will be completed Wednesday. After numerous emails confirming completion of the work, on Wednesday my wife and I went that afternoon to pick up the van. I was beside myself when I inspected the vehicle and half of the work they claimed completed was not done. But yet they invoiced me for the work. I asked one of the service advisors to inspect my van and he himself was baffled why I was told the work was done and we were being invoiced for work that was not performed. I call this STEALING. It took the entire weekend and another call the following Tuesday to the General manager to get a call back from the original service advisor. We final picked up our vehicle the following Tuesday. One has to wonder how many people they cheat by saying they did the work but yet they actually did not. I was lucky the work we needed done on my vehicle were visible and I was able to inspect it. I wonder how many oil changes they did but actually never got done??? WE WILL NEVER GO BACK TO IRA DANVERS!!! More

Had an issue. They took the time to call me and address the issue to my satisfaction. That’s customer service and what we should expect. Thank you the issue to my satisfaction. That’s customer service and what we should expect. Thank you More

The only One time I don’t see Aiman V, I get treated rude by guy name Max. and yes I was gonna buy a new vehicle but decided not to cause of that guy. by guy name Max. and yes I was gonna buy a new vehicle but decided not to cause of that guy. More

My last service call was an experience that I would remember for a long time. The service rep was Mr. Mario Pappalardo and this gentleman truly embodies your business values of "Integrity", "Transpar remember for a long time. The service rep was Mr. Mario Pappalardo and this gentleman truly embodies your business values of "Integrity", "Transparency" and "Professionalism". I would gladly add one of my own and that is "Honesty". Thanks Mario. More