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Ira Toyota of Danvers
Danvers, MA
1,622 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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April 11, 2013
I visited Ira Toyota of Danvers this weekend to test drive a used 2010 Toyota Corolla. The car I was interested in (red, certified used, 26k miles) was advertised on the dealership's website for $11, drive a used 2010 Toyota Corolla. The car I was interested in (red, certified used, 26k miles) was advertised on the dealership's website for $11,523 or more than $2,500 below KBB value. What a great deal, I thought. I confirmed the night before my visit that the car was still available. I called again the next morning just to make sure, since I had asked my friend to meet me there (he's the "car guy") and we both have to drive over 45 minutes to an hour to get to the dealership. The sales person I spoke to (Gary) assured me that the car was still available, so my friend and I both made the trip to get there at noon, right when the dealership opened. When we get there, we ask for Gary who brings us to the car we were supposedly interested in, gives us the keys and tells us we can take the car for a test drive. The problem is, upon closer inspection, the car he showed us wasn't the one we had seen in the advertisement. It took us a few minutes to realize this, since it just so happens that they have another car in their lot with the exact same specifications (2010 Toyota Corolla, red, certified used, 26k miles) but also happens to be $3,000 more expensive. When we inquire about the car that was advertised for $11,523, Gary flips through his list of vehicles and says, "oh no, that car was just sold this morning - in fact, there are people in the office finishing up the paperwork as we speak." The dealership opens at 12, we got there at 12:10 pm and somehow the car was sold in 10 minutes after being listed on its website for more than a week. What a load of baloney. The short story is this dealership blatantly employs the "bait and switch" strategy, which is illegal under Massachusetts law (940 CMR 3.02(3)). They lure you into the dealership with a great deal on a car, with no actual intention of selling you the car that is advertised. When you show up, the car either miraculously gets sold minutes before you arrive, but lucky you, we have many other cars that may interest you. Or, they have another car with the exact specifications in their lot, so they can claim the, oh, I thought you were talking about this other car when we spoke on the phone. To confirm that this truly wasn't just a coincidence and that I wasn't being overly cynical, I chatted with an internet sales representative twice today, and "Great news! I'm showing that vehicle to be in stock in my system." The car also remains to this date advertised on the dealership's website. Despite all of the negative reviews on Yelp, the Better Business Bureau, and other websites, I gave Ira Toyota of Danvers the benefit of the doubt. What a mistake. Like most people, I don't always enjoy the process of buying a new car. It doesn't help when you have dealerships like Ira Toyota of Danvers that employ dishonest tactics and are willing to take advantage of people. One or two or even three bad reviews of a business can be an aberration - no business is perfect. But at some point consistent negative reviews say something about the way a company and its employees run its business. STAY AWAY. NOT WORTH YOUR TIME OR ENERGY. More
by revelation981
Employees Worked With
Gary Clark
April 03, 2013
Awesome dealership. The sales department is not fancy at all and you can tell they focus on volume, but even so they manage to provide a very friendly experience. I bought 2 cars there personally: A 2004 4R all and you can tell they focus on volume, but even so they manage to provide a very friendly experience. I bought 2 cars there personally: A 2004 4Runner and a 2008 Sequoia. Their salesmen are good. Only slightly pushy. They never cross the line into unfriendly or uncomfortable. The service department is great. Drive right into the bay in bad weather. There is a playroom for little kids to keep busy. They give you coffee vouchers for the snack bar. The seating room is big with a large screen tv. There is a digital sign that shows when your car is ready (if you are waiting for it)... really, they make it comfortable. Again, not a fancy place.. just comfortable, with good people to take care of your car. More
by daddymike
March 20, 2013
I went on line to review the pricing of the 2010 Toyota Camry and Corolla with low miles. Based on a visit to the Manchester store I decided to drive to Danvers as they had the same cars less miles for Camry and Corolla with low miles. Based on a visit to the Manchester store I decided to drive to Danvers as they had the same cars less miles for about $500 to $1000 more. My experience can be best summed up by the following: 1. Meet sales person who spent a total of two minutes with me as he was busy. 2. I explained what I was looking for, told not sure if still have them in stock (fumbling through his papers in his pocket) 3. I was told to wait for a few minutes go look at the cars out front and behind the building. (It was a wonder time looking for an hour plus, the lanky salesman never tried to track me down). 4. I was went through the on line ads on my smart phone trying to match cars with the ads, I actually found one way in the back (in the price range I would have considered) 5. When walking back to the Used Car Sales Building I decided to call my wife to see if it was okay to make an offer on a 2011 Corolla (just over $14k, still being advertised) it was just outside the budget (but what the heck). 6. I finally found the same salesman who apologized for forgetting I existed. I asked about the car, was told it was in Framingham and was not for sale as it had a cracked frame (Not sure why it is even on the web site (been there for a while). 7. I tried to get other information on other cars I was interested in, he again fumbled through this paper work, mumbled and decided I was not worth his time and walked away. 8. At this point was in amazement in the lack of customer service and decided to leave. but before I did I went back to the main showroom asking nicely to speak with the manager on duty. 9. After a 10 minute wait, Lenny (?) came out, greeted me and asked how he could help. 10. I did not go off on him, I explained to him my frustrations with the other department and the total lack of customer service (It builds or can kill a business). 11. Lenny was nice enough to apologize for the other teams failure, and even offered a 2013 Corolla as a very deep discount (I turned it down as it was outside of my budget). I thanked him and left. 12. As I was leaving I got a call from the internet sales team and the asked how it was going. I explained my frustrations and disbeliefs at what had happened. 13. I was asked to please go back and speak with one of the used car managers who was on duty (I can not remember his name). I was told he would make good and try to assist. 14. I did return and speak with this guy. The same sales man was asked by the manager why he did not help, he proceeded to come up excuses for his behavior and attitude (no apologies). 15. The manager did not look up much (head buried in a computer screen) trying find a 'deal' . He did mention a new 2010 trade in , that after certification, (low miles) that he was willing to take a few hundred off to help make up for the bad experience, 16. I was flipping through the ads and asked about a 2012 Corolla advertised, asked if there was anything he could do (i.e like take the same discount as was just mentioned on the other car). He was silent for a minute state the car was already listed at a loss (Loss Leader), asked if I had a trade, I said no, I am paying cash, he said no discount since I was not going to trade anything, he did not want to lose any more money. I left a few minutes later. I sent an email to David Tabares, lead sales manager at this place, to let him know what happened.... Still waiting for a reply. Not much else to say More
by Chapin182
February 25, 2013
Bought a 2003 Celica at the beginning of 2004. Someone at the dealership falsified my signature on a paint protection program (which we never ever discussed in any context) and added $500 to my invoice. at the dealership falsified my signature on a paint protection program (which we never ever discussed in any context) and added $500 to my invoice. I didn't see the paint protection contract until I got home, b/c they bundled all the doc except the one I needed to sign in an envelope and handed it to me. When I questioned the $500, they told me it was a delivery charge and normal. The whole thing was very shady. I didn't have time for litigation, but I tell everyone I know about my experience and never to go there. More
by Kathy73
Employees Worked With
Would have to look at contract
February 15, 2013
I made an appointment to test drive a Toyota. When I arrived at the dealership I was informed that the car had already been sold. No one even had the decency to contact me and tell me that the car I was arrived at the dealership I was informed that the car had already been sold. No one even had the decency to contact me and tell me that the car I was interested in was no longer available. Since I had already made the trip, I decided to look at another Toyota that was similarly priced to the one that had been sold. The salesman was very aggressive and used sales tactics as soon as I got out of my car. When the person I was with got out of the car, the sales man told her that he liked her coat. HA! He also went on to say that we came at a good time because he was the one of the nicest sales people. After testdriving the car that was suggested, I told the salesman that I was willing to purchase the car if the price could be negotiated. He told me that he wasn't willing to negotiate a lower price and even answered a personal call from his wife when we were talking. After I told him that I was going to leave, he advised me to wait and went to go get the sales manager. Apparently they wanted to negotiate a new price even after I was origially told that the inital price quoted was the final offer. The salesmanager was even more aggressive. He said that he wasn't willing to negotiate much. He went in to a whole bunch of personal details about how the company had to make a profit and how he wouldn't be able to pay the salesman for the sale if he negotiated a lower price than the offer I was quoted. I didn't end up buying the vehicle and got a great deal elsewhere. I called a few days later to speak to the customer relations manager and informed her of my experience. Rather than empathizing with my situation, she defended the salesman and salesmanager. She didn't even apologize for the fact that I drove to the dealership to test drive a vehicle that was supposed to be "reserved" only to find out that it was already sold. I would never go back. More
by Mayflower_72
January 22, 2013
Walked in the dealership and asked for 2010 Corolla and my price range. Joe got me one and even let me test drive it alone! He did not push and was pleasant to work with. my price range. Joe got me one and even let me test drive it alone! He did not push and was pleasant to work with. More
by wingcma
Employees Worked With
Joe Casey
January 02, 2013
I went to Ira Toyota with the intention of buying a Sienna since it was the only minivan with AWD. I walked into the dealer and looked around for a salesperson but not a sole was to be seen. I went Sienna since it was the only minivan with AWD. I walked into the dealer and looked around for a salesperson but not a sole was to be seen. I went to the receptionist desk to get some help, I waited patiently for another 3-5 minutes for her to finish her personal phone call... She called over and one of the sales guys that had been hiding in the back corner. He didn't give his name and had been lotioning his hands so a shake was a pass. I asked about the Odyessey with AWD and the the second row seats that seats 3 people. He went off to find a car and came bach with a mid model Sienna that had 4 bucket seats... he could not tell me anything about the Sienna, I took it for a test drive with him, since I had not driven a Sienna. I was asking him questions about options/functions but he could not tell me squat about what the car had unless he read it on the sticker. I decided I could do better then that. Defeinitely not a place to go is you are interested in buying a car and do not know the exact vehicle you want. More
by jmfeinberg
Employees Worked With
he did not give his name.
November 16, 2012
Ricky Arora makes buying a new automobile a very easy and enjoyable experience. He treats his customers like good friends and really goes out of his way to make sure that his customers love their new automo enjoyable experience. He treats his customers like good friends and really goes out of his way to make sure that his customers love their new automobiles. I think his respect for the customer is what distinguishes him the most, and I would not hesitate to refer him to other prospective buyers. More
by gabristol
October 17, 2012
Upon purchase I was told to give only excellent in all my ratings. It was very high pressured, he was already taking off my plates as soon as I returned to the dealership, but I hadn't made a final decision ratings. It was very high pressured, he was already taking off my plates as soon as I returned to the dealership, but I hadn't made a final decision yet. I was in the service center within the first week of buying the vehicle for the radio sound not being constant (muffling in and out frequently), they adjusted the asl level from low to high, which took over an hour to do. I left after working a night shift and it was still doing it. Then I noticed that the car was pulling to the left while on the highway, and it was also vibrating while idling at times. So upon my second visit to the dealership, I spoke with Lenny the manager, he said please come down and he will give me a tank of gas and fix the radio problem. This time I rode with a technician. The tech told me he heard the sound change, but will need to do more research. I left at 430pm and they close at 7. I never heard from anyone or got my tank of gas. The following day, the original salesman calls me to check up on me, and has no idea that I have been having problems. He says he'll find out what is going on with the status of the research. He calls to tell me that they did order a radio and it will take 7-10 business days. I told him I work nights and I can't be waiting and will want a rental free of charge. He said ok. So by this time I'm irritated, I call the customer service center. They make a claim # and say that they will tell the dealership so the customer relations person should contact me. Lorraine calls and says she's gonna get me to love my Rav4. She will give me 2 tanks of gas and clean my car. She says she will call me with the information about the radio. She calls right back and asks for the name of the tech that I did the road test with, she says he didn't leave any notes and has left for the day. She calls the following day to say the radio was never ordered. Patrick lied. Now, I'm really mad. I emailed the CEO of Toyota, and after some phone tag, Deborah Houston states she cannot help me get a new car or refund and she is in CA with different laws. I need to work it out with the dealership. So instead of getting a refund or new car, "It's not that simple", after I spoke with Todd Irvine manager. I agreed to let them take another look at the car. I went on a road test with the service foreman and customer service. He then explained the reasons for the pulling, vibrating, and the radio all cannot be fixed because there isn't a problem, it's the way the car is designed. He did give me a rental so he could look further at the radio and call California. Customer service said they would clean my car for me as well. I went to pick up the car at 7pm and the radio was the same and continues to muffle sound, the car remained on E and it was dirty. I have to say I"m not really impressed with Toyota or this dealership. Currently they have corrected the situation to my satisfaction. Aiman took great care of me this time around. I received excellent customer service and felt comfortable with the resolution. I now have a toyota that I will hopefully enjoy for a long time. More
by bummer12
Employees Worked With
Aiman
