Ira Toyota of Danvers

Service Visit My recent service appointment on Saturday 1/31/2015 was not very good. The new location is less than desirable. Hard to find parking, hard to locate w My recent service appointment on Saturday 1/31/2015 was not very good. The new location is less than desirable. Hard to find parking, hard to locate where to go, no real signs (painted on particle board) Multiple service advisors all in a row and only one Robert Cohoon came over to help. The rest sat at there station joking with other team members at Toyota and instead on coming to wait on clients. When I returned it was the same, no parking, hard to get to and I waited over 15 minutes before a lady came to wait on me. I will not be coming back to this location for any Toyota related service. I will choose another Toyota location or purchase something other than a Toyota when I am in the search for a vehicle. A very dissatisfied customer More

Do NOT use this dealership!! I visited Toyota Certified preowned in Danvers today. My salesman was Frank M. He was a very pleasant guy but thats about it. He would not negotiate I visited Toyota Certified preowned in Danvers today. My salesman was Frank M. He was a very pleasant guy but thats about it. He would not negotiate on the price of the car at all. Would not go down a penny. He kept saying pushing the warranty to justify the price. The manager Gary Cooper was extremely rude and not willing to work with us at all. I reluctantly settled on the asking price, but nicely asked if they would throw in a automatic car starter. The Manager Gary said NO. I told him I was walking out the door and the deal was over he said he would split the price of the car starter which would bump up the overall price of 200.00. I told him no I wanted the starter thrown in, seeing the did not work with me on the price of the car at all and gave us a ridiculous price on the trade in. The price they gave for the trade in on our car was actually ridiculous. As we were sitting in the showroom for over three hours with no negotiations on our side. We watched three deals collapse because they are not willing to negotiate or work with the consumer. I will not EVER go back to this dealership. I think the Manager Gary is as arrogant and rude as a person could be. I felt bad for Frank our salesman he lost a sale because of this guy. Do not use this dealership!! Go elsewhere and you will be treated like a smart, educated consumer. I will pass this information on to anyone and everyone that will listen to me. More

Unable to see the inside of a car without a test drive Stopped by in the fall after visiting Subaru, Volkswagen, Hyundai and Nissan to view/compare the inside of the Highlander to it's competition. We were Stopped by in the fall after visiting Subaru, Volkswagen, Hyundai and Nissan to view/compare the inside of the Highlander to it's competition. We were instantly greeted by a salesperson who was walking toward our car as we parked. We told her we were interested in seeing the inside of a Highlander, no need to test drive yet just wanted to see if the space is fitting for our family. After following her inside we were not brought to a vehicle, but rather her desk where she had training papers out. We were then asked many questions about our finances, current car payments, etc even though we continued to tell her we were not comfortable talking about it and not interested in prices or payments. After continuing to ask to see the inside of a car, she took my license and left for more than 5 minutes. We were running short on time with a babysitter at home with our children. When she finally returned she told us that we could go out to see the Highlanders, but that they were locked and she could not get the keys. We were told we could go look in the windows and then if we want to drive one she will get a key. We again told her that we were not interested in driving one, just wanted to look around at the inside. She apologized and told us that the cars were locked, she could not open them. We then left and called and left a message for management letting them know of this strange and aggravating experience.. We were quickly returned a few phone calls from upper management with many apologies which we appreciated. I continued to get weekly calls from the original sales girl leaving me voicemails to see if I still wanted to come see the Highlander so I'm not sure if any of our complaints were even brought to her. A couple of weeks after the initial visit, I received yet another phone call from Ira Toyota with someone confirming an upcoming appointment with this original sales girl! I was pretty appalled. Now, more than 2 months after the initial visit I received mail with no return address (with business postage) with only a page ripped out of the newspaper with an article about a sale Toyota is having. No other information inside the envelope. Strange, creepy and the best I can guess is that it's from this Toyota because it's the only dealership that made us give our information to them as soon as we walked in the door. We decided to not pursue a Toyota and finally bought a new vehicle at a dealer that made us feel welcome and not pressured. More