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Ira Toyota of Danvers

Danvers, MA

4.3
2,195 Reviews

99 Andover St

Danvers, MA

01923

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Showing 2,195 reviews

February 06, 2024

I bought my Rav4 in Dec 2023. The automatic starter worked last winter. This winter it didnt work. I brought my car in today to get it checked. I was told it needed to be repr More

by Mimi from Danvers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eddie
Feb 07, 2024 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize that the experience didn’t meet your expectations. We’re glad to speak further about this concern however we’re unable to reference the visit with the information provided. Your satisfaction is important to us and you’re welcome to contact the general manager Mark Giovanni at 978-739-3718.

February 06, 2024

Great work as always. I really appreciate the video feedback before committing to the work. That was awesome. Thank you, David. More

by gmauceri45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Feb 09, 2024 -

Ira Toyota of Danvers responded

Thank you for your positive feedback! We're pleased to hear that you appreciate the video feedback and the service provided by David. Customer satisfaction is our top priority, and we're glad we could meet your expectations. We appreciate your business and look forward to serving you in the future!

February 05, 2024

Always great service and very efficient! They completely inform you of progress/assessment every step of the way! More

by Cakone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
Feb 09, 2024 -

Ira Toyota of Danvers responded

We are thrilled to hear that you had an efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 05, 2024

Angel is great, super helpful and very nice. I have had him the last few times I had to come in for my service appointment More

by MI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel P in service
Feb 09, 2024 -

Ira Toyota of Danvers responded

We're thrilled to hear that Angel has been super helpful and provided excellent service during your visits. Thank you for sharing your positive experience!

February 05, 2024

Excellent service and very professional. Service by Vadeem was fantastic. We will always stay with Ira Toyota More

by Ladyboss2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vadeem
Feb 09, 2024 -

Ira Toyota of Danvers responded

Thank you for choosing Ira Toyota and for sharing your positive experience! We're thrilled to hear that you received excellent service and that Vadeem provided fantastic assistance. We appreciate your loyalty, and we look forward to serving you in the future!

February 03, 2024

Wonderful & Conscientious Service Advisor. Excellent Customer Service. Very Thorough Service Department. Puts Customer Safety & Needs FIRST! More

by nancy_cerasuolo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Buonomo, Service Advisor
Feb 04, 2024 -

nancy_cerasuolo responded

Dealer Rater logo homepage search Reviews Profile & Settings Ira Toyota of Danvers Feb 3, 2024 Wonderful & Conscientious Service Advisor. Excellent Customer Service. Very Thorough Service Department. Puts Customer Safety & Needs FIRST!

Feb 05, 2024 -

Ira Toyota of Danvers responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

February 02, 2024

I would never go to anyplace else. I buy my cars at Ira so I service my cars there. Everyone is so helpful and they explain everything so I understand what I need. More

by debwilkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis Pimentel
Feb 08, 2024 -

Ira Toyota of Danvers responded

We're delighted to hear that you chose Ira Toyota of Danvers for both your car purchases and services! It's wonderful that you find everyone helpful and appreciate the clear explanations provided. Thank you for your loyalty, and we look forward to continuing to serve you!

February 02, 2024

This is the second used car I have purchased from Ira. I got well over 200,000 miles from the last one.Everyone I dealt with was polite,professional,and friendly. More

by chrisobrien8888
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Dick,Ellison in Financial…both 5 stars…Jason was the sales rep that worked with me on the purchase.He is excellent.Ellison was most helpful., Sage D'Entremont
Feb 08, 2024 -

Ira Toyota of Danvers responded

We appreciate your loyalty and are delighted to hear about your positive experience with Ira Toyota of Danvers. It's great to know that our team was polite, professional, and friendly throughout the process. Thank you for choosing our dealership, and we look forward to serving you again!

February 01, 2024

Customer Service Very good, Nate very pleasurable to work with, very helpful does what’s best for customer. The way it should be!!! More

by Dannyone245
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wasn’t this dealership was Woburn Toyota .
Feb 03, 2024 -

Ira Toyota of Danvers responded

It's fantastic to hear that you had a great experience and that Nate provided friendly assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

February 01, 2024

It’s always been a great experience at Danvers Toyota. William was very helpful, informative and polite. It’s a “nice touch “ to have someone greet you on arrival to let one know someone will be coming sh More

by Diane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William
Feb 04, 2024 -

Ira Toyota of Danvers responded

It's fantastic to hear that you consistently have a great experience with Ira Toyota of Danvers. William's helpful, informative, and polite service is much appreciated. The proactive greeting upon arrival adds a nice touch to the customer experience. Safe travels, and thank you for choosing us!

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