Ira Toyota of Danvers

Luis was friendly and showed us what we asked for but sales manager Junior was HORRIBLE. I could tell from his body language he was not taking us seriously. He came off arrogant and very UNFRIENDLY!! H sales manager Junior was HORRIBLE. I could tell from his body language he was not taking us seriously. He came off arrogant and very UNFRIENDLY!! He was very condescending in attitude, The whole process of test driving took forever because they could not find a car that the battery was not dead on. We have a lot of waiting around. Luis was friendly and talked a lot but did not really give us relevant information about the car. This was our first time car shopping experience and Ira Toyota was the worst. We went to another dealer and brought a brand new car the same day! More

My experience with Ira Toyota was excellent! My sales person was Martha Murray and she could not have been more helpful, keeping me up to date on what was going on daily and answering all my questions. person was Martha Murray and she could not have been more helpful, keeping me up to date on what was going on daily and answering all my questions. My interaction with Hank in financing also went quite smoothly. Overall my experience was excellent and I will definitely refer friends and family to Ira Toyota! More

This was my first experience buying a New Car in United States and we were not sure whom to ask and what to ask. We owned 4 Cars back in India and the buying a New Car is a totally different thing in India States and we were not sure whom to ask and what to ask. We owned 4 Cars back in India and the buying a New Car is a totally different thing in India. Ken was very helpful and guided us at each step throughout the process and gave very detailed finance options, which made real easy for us to decide on the deal and helped us choose the perfect car. The only downside to the whole process was the Time Taken, I would definitely like to guide anyone who is going to buy a new/used car must be prepared to spend atleast 5-6hrs at the dealership. More

We asked for an internet quote and received it right away - we purchased a RAV4 from Martha Murray of IRA - she was very professional, answered all of our questions, and made us feel comfortable. There was - we purchased a RAV4 from Martha Murray of IRA - she was very professional, answered all of our questions, and made us feel comfortable. There was no hard sell, no upsell, none of the shenanigans you encounter at some other dealerships. Everything was straightforward - even the dreaded encounter with the finance manager when they attempt to sell you the add-ons - we said no, they respected our response and we bought the car. Delivery was on time, the car was fine, and the deal was done. I would definitely return and I would absolutely ask for Martha as the salesperson - she did a great job. Mike Sullivan More

The rating for quality of work is not for Ken Oeun at all BTW....i had some problems getting my insurance straightend out due to the RMV1 form IRA faxed to my insurance. It had the wrong DOB and address so t BTW....i had some problems getting my insurance straightend out due to the RMV1 form IRA faxed to my insurance. It had the wrong DOB and address so they could not process it at my insurance to send back to IRA so that i could pick up my car(which was not all IRA, it was a miscommunication between the 2)...other than that, the girl was AMAZING at IRA that handles the plates/insurance. So understanding and positive! I believe her name was Virginia. R.C. More

This review is to commend Ken Oeun on his proffesional & friendly manner. He helped me a lot w/ what price i wanted to pay monthy and guided me in the right direction! Not only is he friendly, but a very ve friendly manner. He helped me a lot w/ what price i wanted to pay monthy and guided me in the right direction! Not only is he friendly, but a very very good person (not just salesman) person. I recommend if buying from IRA Danvers, you see Ken. Really...he didnt just treat me as "money"....he treated me like a friend and I truly appreciate that. THANKS KEN for my brand new 09 Camry!!!! I LOVE IT! Renee C. More

I had a rough year with the economy issues and challenges and was concerned I would not get a new car. Ken listened to my issues, which I am sure is a story he has heard numerous time. He was very genuine an and was concerned I would not get a new car. Ken listened to my issues, which I am sure is a story he has heard numerous time. He was very genuine and sincere and made me feel at ease with a difficult situation. When I saw Justin Webber he was also very understanding and worked out a financial deal that was a win win for all of us. I went away a satisfied customer and left with a new car. Their complete understanding of how bad things can happen to credit worthy people and their effort to show concern and make the extra effort to help was refreshing. Thank you. You gained my confidence and you have a customer for a long time. (P.S. For those that are reading this and are saying of course they will sell you a car I just want you to know that I just came from another large dealing who did not give me five minutes of their time before telling me there was nothing they could do for me). More

I am not used to giving reviews due to time constraint but this is one I would like to because of the incredible,excellent and high professional service I recieved from your employee Christopher. He did n but this is one I would like to because of the incredible,excellent and high professional service I recieved from your employee Christopher. He did not waste my time, gave me a very good deal and the exact car car that I wanted unlike most of the sales people that will try to pressure you into buying a car that you do not really want. Yes he showed me cars that might interest me but he let me take my time and decide which one I liked and in what color. The sales transaction went so friendly and on time that I had my car home when I needed it. I had been to other dealerships but got turned off by the sales people trying to get you to buy a different car from what you had in mind and can afford. As a woman, if all car sales people is like Christopher,going to a dealership to buy a car will actually be a good experience. Your new employees will learn a thing or two from Christopher. I do not know any car sales person that have called me at home more that a week after buying a car to ask how I was enjoying my car but he did. You can be assured that IRA and Chistopher will be my only recommendation for my relatives, friends and colleagues looking to buy a car. Thank you IRA but most importantly, thank Christopher on my behalf since he may not see this review. See you again sometime.Happy customer. More

We have bought many new cars. This experienced exceeded our expectations. The sales rep understood our time constraints and didn't waste our time. After finding the car and test driving it, negotiations our expectations. The sales rep understood our time constraints and didn't waste our time. After finding the car and test driving it, negotiations were very quick. We were satisfied with our trade-in amount and the final bottom line price. We left a deposit and returned to the dealership a day later. We were able to enter the dealership, complete all the paperwork, and leave with our new car very quickly. Christopher Okafor was very cooperative and helpful. He even called us after we our purchase to see if we are satisified and if could be of any assistance to us. More

This was our second new car purchase at this dealership in the past 4 months. Both transactions were handled by Chris Okafor. He was very helpful and appreciated that we knew what price we wanted for bot in the past 4 months. Both transactions were handled by Chris Okafor. He was very helpful and appreciated that we knew what price we wanted for both the new car and our trade-in and seemed relieved when the managers accepted the numbers we wanted. The one negative was that when I went to pick up the car, there was a scratch in the front bumper that no one at the dealership had noticed. They tried to buff it out, but could not do so to my satisfaction. I was at the dealership for about 2 hours and did not leave with my car. I must say that they stood behind their word to fix it to my satisfaction and when I went back to pick up the vehicle, the scratch was gone. More