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Ira Toyota of Danvers

Danvers, MA

Overview
Reviews
Vehicles
4.2
2,253 Reviews
Call Dealership (978) 739-8300

99 Andover St

Danvers, MA

01923

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Showing 2,253 reviews

March 04, 2024

Took forever to get my car. It was done, I received an email saying it was done. My customer service person, Angel, did nothing to get it ready for me because he was too busy p More

by Phn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Angel Pimental
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Mar 05, 2024 -

Ira Toyota of Danvers responded

Thank you for reaching out to us. We have received your request and we will work on this as soon as possible.

Mar 06, 2024 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize the visit didn’t meet your expectations. We apologize that Angel was working with multiple customers at once which impacted his ability to complete the check out for you. We’re glad that Brian was able to finalize things to your satisfaction. We appreciate your understanding and business. You’re welcome to contact the general manager Mark Giovanni at 978-739-3718 to further review any concerns.

March 04, 2024

Customer Service is good. , reliable and dependable.The staff who did checked my vehicle did a thorough inspection in my vehicle. More

by Beth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Espinal
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Mar 07, 2024 -

Ira Toyota of Danvers responded

Thank you for your positive feedback! We're pleased to hear that you found our customer service to be good, reliable, and dependable. Our staff strives to provide thorough inspections to ensure the best care for your vehicle. We appreciate your business and look forward to serving you in the future!

March 03, 2024

We have bought two Vehicles recently. Our Salesperson was ABSOLUTELY WONDERFUL, Aiman Varoque. Professional, Personal, and Knowledgeable.Hewas just GREAT. THANK YOU More

by jpo3353
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aiman Varoqua
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Mar 08, 2024 -

Ira Toyota of Danvers responded

We appreciate your kind words and are thrilled to hear about your positive experience with Aiman, your salesperson. We strive to provide professional, personal, and knowledgeable service, and we're delighted that Aiman delivered just that. Thank you for choosing us for your vehicle purchases, and we look forward to continuing to meet your expectations in the future.

March 03, 2024

Last trip to deanship for service need. Waited for 4.5 hours. In the beginning i was told for couple of hours. More

by amit.k.chandel
Recommend Dealer
No
Employees Worked With
No idea for employee name
Report | Print
Mar 06, 2024 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize that the visit ran longer than it should have. We appreciate your business and have reached out to you to review the concern further. You’re welcome to contact the general manager Mark Giovanni at 978-739-3718 to further review any issues.

March 02, 2024

Good job and customer service this morning Thank you so much for your good job More

by Jean Eugene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Alcantara
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Mar 14, 2024 -

Ira Toyota of Danvers responded

We are thrilled to hear that you had a good experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 02, 2024

Good assistance I’m hopeful thanks for everything I’m feeling happy thank you blessings More

by humbertodesouza50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ida Lifo
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Mar 13, 2024 -

Ira Toyota of Danvers responded

We're glad to hear that you received good assistance and that you're feeling happy. Your positive feedback is much appreciated, and we're here for any further assistance you may need. Thank you for choosing us, and we wish you continued happiness and blessings. Safe and happy driving!

March 01, 2024

This was the most agreeable visit I have had . I was greeted professionally and promptly when I arrived by Steve Mahan. More

by Lydiec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Mahan
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Mar 07, 2024 -

Ira Toyota of Danvers responded

We're delighted to hear that you had an agreeable visit and that Steve provided you with a professional and prompt greeting. We appreciate your positive comments!

March 01, 2024

It was a really great and easy experience. Issac was knowledgeable and helpful. He also listened to what I wanted. More

by yulianamarquez6201
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaac Ruiz
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Mar 07, 2024 -

Ira Toyota of Danvers responded

Thank you for sharing your positive experience! We're pleased to hear that Issac provided you with great and helpful service and that he listened to your needs. We appreciate your business and look forward to serving you again in the future! Safe travels!

March 01, 2024

Service department is very efficient. Agents are polite, respectful and engaging. Waiting area is comfortable and well stocked with refreshments. Rides h9me are offered and appreciated More

by Jennifer Rogers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aiden Fitzgerald. 5
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Mar 03, 2024 -

Ira Toyota of Danvers responded

We're delighted to hear that your experience with the service department has been efficient and that the agents have been polite, respectful, and engaging. It's great to know that the waiting area is comfortable and well-stocked with refreshments, and that rides home are offered and appreciated when needed. We appreciate your business and look forward to providing you with excellent service in the future!

February 29, 2024

Matt Buonomo was really professional and kind in helping us with the service of our 2017 Toyota Camry. The team in general were efficient and we appreciate the shuttles back and forth from IRA to our home More

by marcfrigon76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Buonomo
Report | Print
Mar 01, 2024 -

Ira Toyota of Danvers responded

We're delighted to hear about your positive experience with Matt and the team during the service of your 2017 Toyota Camry. Providing efficient service and shuttle options are key aspects of our commitment to customer satisfaction. Thank you for choosing Ira Toyota of Danvers for your automotive needs! Safe travels in your Camry!

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