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Ira Toyota of Danvers

Danvers, MA

Overview
Reviews
Vehicles
4.3
2,155 Reviews
Call Dealership (978) 739-8300

99 Andover St

Danvers, MA

01923

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Showing 2,155 reviews

January 26, 2024

Poor service . 2 hr 10 min. For simple oil change. Arrived @6 left at 8:30 More

by jwoolhiser
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curran
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Feb 28, 2024 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize for any delays. Thank you for reviewing this with us directly and we appreciate your understanding. We appreciate your business and you’re welcome to contact Mark Giovanni the general manager at 978-739-3718.

January 26, 2024

X X X XX Friendly, Courteous, Professional, Efficient. X X X X X X X X More

by Walshjohnv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
WillmiI Espinal
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Jan 30, 2024 -

Ira Toyota of Danvers responded

We appreciate your positive feedback! We're glad to hear that our team was friendly, courteous, professional, and efficient. Thank you for choosing our service!

January 26, 2024

Great customer service from Sales rep Jason Dick since day one. Answered all my questions before and after getting the vehicle. He looked options based on our budget. More

by Avega
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Dick
Report | Print
Jan 30, 2024 -

Ira Toyota of Danvers responded

We're delighted to hear about the great customer service you've received from Sales rep Jason! It's wonderful that he answered all your questions and worked with you to find options based on your budget. Thank you for choosing our dealership, and we look forward to serving you in the future!

January 26, 2024

Good service and professional service advisor, however 2 hrs wait for an appointment service of minor works is long More

by Mike GT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick service advisor
Report | Print
Jan 26, 2024 -

Ira Toyota of Danvers responded

Thank you for your feedback. We appreciate your positive comments about the service and professionalism. We understand that a 2-hour wait for minor service can be a concern, and we apologize for any inconvenience. We value your input and thank you for choosing our service.

January 26, 2024

Service team is always prompt and helpful. Explains along the way everything to be done More

by D.haged0207
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know name in service
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Jan 30, 2024 -

Ira Toyota of Danvers responded

We are thrilled to hear that you had a prompt and helpful experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 25, 2024

Very friendly service with feee coffee and WiFi. Very comfortable waiting area as well. There is confidence knowing rest Toyota replacement parts are being installed as well. More

by djleonard1022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate in Seevice
Report | Print
Jan 30, 2024 -

Ira Toyota of Danvers responded

We are thrilled to hear that you had a friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 25, 2024

Wonderful dealership. .second car purchased from them…my sales person was John Arena and he couldn’t be more helpful…a joy to work with him More

by richardfdellazoppa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Arena
Report | Print
Jan 30, 2024 -

Ira Toyota of Danvers responded

We're thrilled to hear about your positive experience with our dealership, especially with John. It's great that he was helpful and a joy to work with. Thank you for choosing our dealership for the second time! We appreciate your loyalty and business.

January 24, 2024

The service was great and on time. The people are friendly and helpful to work with every time I go there. More

by kathyszing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aiman Varoqua, Bill Collier
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Jan 26, 2024 -

Ira Toyota of Danvers responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 24, 2024

Curran Paolucci as my service advisor made all the difference he was spot on couldn't be more pleased with his advice More

by codsticks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
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Jan 26, 2024 -

Ira Toyota of Danvers responded

We're delighted to hear that Curran, as your service advisor, made a positive difference in your experience. It's great to know that you are pleased with his advice. Thank you for choosing us, and we appreciate your kind words!

January 24, 2024

I recently took my car in for service at IRA Toyota. My service representative, Rick Harper helped make my time spent at the dealership very pleasant. As he checked me in, he explained what would be don More

by changizzy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Harper
Report | Print
Jan 30, 2024 -

Ira Toyota of Danvers responded

We're pleased to hear about your positive experience with Rick at Ira Toyota! It's great that he made your time at the dealership very pleasant, providing clear explanations and keeping you informed about the service. We're glad everything was completed as described. We appreciate your feedback and look forward to serving you in the future!

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