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Ira Toyota of Danvers

Danvers, MA

Overview
Reviews
Vehicles
4.2
2,272 Reviews
Call Dealership (978) 739-8300

99 Andover St

Danvers, MA

01923

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Showing 2,272 reviews

March 19, 2024

They found that both of my front wheels needed repair after telling me and quoting me for one. They just went ahead and repaired the second and only charged me for the original quote! Very happy with th More

by CM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Mar 22, 2024 -

Ira Toyota of Danvers responded

That's great to hear! We're glad that our service team went above and beyond to repair both of your front wheels without charging extra. Your satisfaction is important to us, and we appreciate your positive feedback.

March 19, 2024

We had a 12:20 appointment for an oil change and it took two and a half hours. My time is important too. You should have called and rescheduled. More

by edgauthier52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edwin
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Mar 21, 2024 -

Ira Toyota of Danvers responded

Thank you for your feedback. Rest assured that we will look into your concerns and get back to you as soon as possible. Thank you for your patience and understanding.

March 19, 2024

Good professional customer oriented service. Personal appreciation to Ernst fr his professionalism and determination. Great facilities. More

by Bokar88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ernst.
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Mar 20, 2024 -

Ira Toyota of Danvers responded

We are thrilled to hear that you had a good experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 18, 2024

I spent 2. 5 hours there after being told it would take 1.5 j hi ours. And only got out of there when I saw my car sitting done outside and asked about it. Every More

by Noname
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Giovanni, Nick D'Agostino, Melvin Taveraz
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Mar 19, 2024 -

Ira Toyota of Danvers responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 10, 2024 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize for the additional wait. We strive for a timely experience and to provide good faith competitive recommendations. The communication appears it could have been better. We’re unable to reference this visit with the information provided. We value your business and you’re welcome to contact the general manager Mark Giovanni at 978-739-3718 to review.

March 18, 2024

Curran was super helpful at my service appointment! Thanks! Sage was a great salesman too! More

by Nora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curran
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Mar 20, 2024 -

Ira Toyota of Danvers responded

That's great to hear! I'm glad Curran provided you with excellent service during your appointment, and we'll make sure to pass on your thanks. It's also wonderful to hear that Sage was a great salesman. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 18, 2024

Went in for a state inspection sticker. They were done in about 30 minutes. Great job! More

by dbollinger60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will in service.
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Mar 20, 2024 -

Ira Toyota of Danvers responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 18, 2024

People are professional and friendly. Everything happened in the time frame I was told. Comfortable waiting area More

by Nanmac33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
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Mar 20, 2024 -

Ira Toyota of Danvers responded

We are thrilled to hear that you had a professional and friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 15, 2024

Excellent service and knowledgeable staff during my last visit of your service department. Rick Harper is very helpful to get what I needed done to my vehicle. I mentioned to him that I might consider to tr More

by chenghsing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clint Yang
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Mar 19, 2024 -

Ira Toyota of Danvers responded

Thank you for sharing your positive experience! We're glad that you had an excellent visit to our service department and found Rick to be very helpful. We're here to ensure your satisfaction and look forward to serving you in the future!

March 15, 2024

Everyone works as a team giving the customer exactly what is needed! Curran is a great advisor. More

by billpalmerini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curran, Bill Collier
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Mar 19, 2024 -

Ira Toyota of Danvers responded

That's wonderful to hear! We're glad that Curran and our team were able to provide you with exactly what you needed and deliver excellent service. We're here to ensure your satisfaction with our services!

March 14, 2024

Dave is a great advisor and always on top of things . Ira is my go to service place More

by Toycars1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Rojas , Aiman Varoqua, Nick D'Agostino, Matt Leaonard
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Mar 16, 2024 -

Ira Toyota of Danvers responded

That's wonderful to hear! We're glad that Dave provides you with great service and is always on top of things, and we appreciate you choosing Ira Toyota of Danvers as your go-to service place. We're here to help and ensure your satisfaction with our services.

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