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Ira Toyota of Danvers

Danvers, MA

Overview
Reviews
Vehicles
4.3
2,195 Reviews
Call Dealership (978) 739-8300

99 Andover St

Danvers, MA

01923

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Showing 2,195 reviews

February 16, 2024

Horrible customer service, you pay for an extended warranty, and staff refuse to look at your vehicle. They said they fixed my rims thru my warranty I paid for. And nothing was fixed. They service is More

by crystalshamaly.cn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill Collier
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Feb 21, 2024 -

Ira Toyota of Danvers responded

Thank you for the feedback and we apologize the experience didn’t meet your family's expectations. We appreciate you working with us to find a solution with another visit and several communications. As reviewed there can be complexities to tire/wheel claims and we appreciate your understanding. We appreciate your business and you’re welcome to contact the general manager Mark Giovanni at 978-739-3718 for any needed assistance.

February 16, 2024

All the people that I have dealt with in sales and service have been courteous, professional, and good at their jobs More

by MaryAnn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick in service, Jacki Motzi
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Feb 23, 2024 -

Ira Toyota of Danvers responded

We're delighted to hear that your experiences with both sales and service have been positive, with courteous, professional, and competent individuals. Thank you for choosing us, and we look forward to continuing to provide excellent service in the future! Safe travels!

February 16, 2024

Top marks all around sales and service. See Jon Arena and Jen Pineo for sales and finance! More

by danchase929
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fausto Gomez, John Arena
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Feb 20, 2024 -

Ira Toyota of Danvers responded

Thank you for the top marks and the recommendation! We're delighted to hear that you had a positive experience with both sales and service. It's great that Jon and Jen provided excellent assistance. We appreciate your trust and business, and we look forward to serving you again in the future! Safe travels!

February 16, 2024

It’s good dealership and very very good customer support service and everything is very good and More

by Arsenrucaj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Feb 20, 2024 -

Ira Toyota of Danvers responded

We appreciate your positive feedback! It's great to hear that you find the dealership and customer support service very good. Thank you for choosing us, and we're here for all your automotive needs. Safe travels!

February 16, 2024

I felt like the sales person who helped me find the car I was after was super friendly and dedicated. The whole process took quite a while but she helped me through it and even fed me! I only wish the intere More

by Jeff G
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ernst Jacques, Ida Lifo
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Feb 23, 2024 -

Ira Toyota of Danvers responded

We are very happy to hear that we were able to provide you with an enjoyable experience. Thank you for your business and we look forward to the opportunity to assist you again in the future. Congratulations on your new purchase!

February 16, 2024

Very nice service and sales personnel. Always keeps me informed about my vehicles issues and costs. More

by Magboy77
Recommend Dealer
Yes
Employees Worked With
BrianCrowley, Bruce Brewer , Ida Lifo
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Feb 17, 2024 -

Ira Toyota of Danvers responded

We're delighted to hear that you've had a positive experience with our service and sales personnel! Keeping you informed about your vehicle's issues and costs is a priority for us, and we appreciate your feedback. Thank you for choosing us, and we look forward to providing you with excellent service in the future!

February 15, 2024

Was good as usual. Just wish there was senior citizen pricies, which would be lovely More

by Lindalangille
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
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Feb 17, 2024 -

Ira Toyota of Danvers responded

We appreciate your regular patronage and are glad to hear that your experience was good as usual. Thank you for sharing your feedback about senior citizen prices. We value your input and look forward to serving you again in the future!

February 15, 2024

They always take care of any issues I have and the staff is always friendly More

by kirk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Rojas
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Feb 16, 2024 -

Ira Toyota of Danvers responded

We're delighted to hear that our team consistently takes care of any issues you have and that you find our staff friendly. Providing excellent service is our priority, and we appreciate your loyalty. Thank you for choosing us, and we look forward to serving you again in the future!

February 12, 2024

Dealership had a good selection Answered. all our questions Friendly and efficient Very happy with our RAV 4 Prime Our 3rd Rav 4 More

by Hastings443
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cesar Trinidad
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Feb 14, 2024 -

Ira Toyota of Danvers responded

Thank you for your feedback! It's wonderful to hear that the dealership had a good selection, answered all your questions, and provided a friendly and efficient experience. Congratulations on your new RAV4 Prime, and we appreciate your loyalty as it's your 3rd Rav4. We're here to help and appreciate your business!

February 10, 2024

Stay away from this dealership. Always something wrong when I bring my car for service. Today scheduled oil change took 2 hours, did not reset maintenance light, did not put new "ne More

by Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know the service persons name
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Feb 14, 2024 -

Ira Toyota of Danvers responded

Thank you for the feedback and we apologize for these concerns. The workmanship should have been better and we would like to resolve these concerns for you. We’re unable to reference the visit with the information provided. We value your business and you’re welcome to contact the general manager Mark Giovanni at 978-739-3718.

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