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Ira Toyota of Danvers
Danvers, MA
1,732 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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February 22, 2017
Poor Customer Service I did not enjoy my experience at Ira Toyota. The salesman Kevin was not knowledgeable about the car we were looking at or the current lease special on I did not enjoy my experience at Ira Toyota. The salesman Kevin was not knowledgeable about the car we were looking at or the current lease special on the vehicle. We felt very rushed through checking out the vehicle and it's features. The Sales Manager began the negotiation with a low ball offer of $4000 under the KBB value on my trade. I understand it is not worth what KBB lists but the offer was insulting. It is obvious this place doesn't care about each customer or trying to make a deal as due to their volume they are going to move enough cars anyway. I wouldn't waste your time at this place. More
by Diesel12
Employees Worked With
Kevin
February 18, 2017
Different messages In short, another dealership had a lower price for a lease and the salesman said they would match it. But once I talked with the manager he said there In short, another dealership had a lower price for a lease and the salesman said they would match it. But once I talked with the manager he said there was "no way" the price we were quoted was possible. The other dealership honored their quote - which included taxes and fees - so we went there. The manager killed the sale. The price we got was consistent with the nationally advertised price so it's beyond me why Ira said it was impossible. More
by paula2131
Employees Worked With
Sales, Manager
February 11, 2017
MESSED MY CREDIT!!! So.. they got a deal with GM Financial Bank as the Lien Holder and the bank sent them the money. Few days later, they call me and informed me that th So.. they got a deal with GM Financial Bank as the Lien Holder and the bank sent them the money. Few days later, they call me and informed me that they git a better deal from another bank (Morgan Chase) so i said fine. Before i knew, GM Financial started calling me saying i owe them!!! I kept redirecting them to Ira of Danvers plus me also calling and emailing Ira of Danvers but they still did not send back they cheque! This went on for over 2 months then GM Financial Bank finally flagged my credit report!!! I have all the paperwork and i am currently thinking of what is the way forward with this!!! This is the WORST car buying experience i have ever had! More
by Alfy Jones
Employees Worked With
Sales
February 03, 2017
BAD!!! If you have bought a used car from this dealer, you are screwed! do not bother to go back there for service! you will be disappointed! just fix it o If you have bought a used car from this dealer, you are screwed! do not bother to go back there for service! you will be disappointed! just fix it out there! do yourself a favor, don't buy a used car here! More
by Alphonse
Employees Worked With
service
January 14, 2017
Exceeded my expectations James Gregorio was my service consultant. He was very polite and professional and a very likeable guy. The service was performed on schedule and on bu James Gregorio was my service consultant. He was very polite and professional and a very likeable guy. The service was performed on schedule and on budget. While the work was being done, inused the free wifi to do some work, had a fresh salad from their snack bar, and enjoyed a complementary soda. I took my car to the car wash prior to my visit (out of respect to the technicians); my car was still a bit spotty. When I picked up my car, it had been freshly washed, again, for free, by Ira Toyota. I was very pleased with my entire experience and would recommend them very highly. More
by John Orr
Employees Worked With
James Gregorio
December 08, 2016
higest documentation fee with worst service We just purchased a new Toyota Rav4 from IRA Toyota of Danvers. They charged $57.5 for transferring registration fee and $495 documentation fee. In M We just purchased a new Toyota Rav4 from IRA Toyota of Danvers. They charged $57.5 for transferring registration fee and $495 documentation fee. In MassDOT RMV there is no fee for transferring registration. But they charged us almost the same as new registration fee, which is $60. We asked them why. They said they made a mistake and didn't overcharge intentionally. If it should be not intentional , I am wondering how they prepared their sale contract. Why charges more not less? Dealer documentation fees cover a dealer's administrative costs related to title, registration, and other paperwork involved with the car purchase.In Massachusetts average doc fee is $321 and range of fee is $195 to $495. They charged the highest fee so they should provide the best service. But they didn't prepare sale contract correctly. Why have they charged highest doc fee? They play trick on the customers. They know most of customers care about the sale price and don't pay attention to all fees. Most of customers like us think all fees are standard. So they charge highest fees. In the end they win deal and fool the customers. More
by wendy
Employees Worked With
Sean Leonard
October 16, 2016
Crappy Service This was my fourth time to go there to have 'SOP REAR SEAT RELEASE CABLE' replaced. They have excuses after excuses - 'sorry, we thought we have part This was my fourth time to go there to have 'SOP REAR SEAT RELEASE CABLE' replaced. They have excuses after excuses - 'sorry, we thought we have parts in place' to 'sorry, we received the wrong parts'. All along they make you feel like you don't know how to load stuff into your trunk and that the reason the latch dangle was because we pushed it by mistake. Don't you just love dealers who blame it on you and would not own their actions? Unbelievable! More
by apurba
Employees Worked With
Thomas Robinson
October 10, 2016
We like Al's style We purchased a used 2011 Rav4 back in 2012 from Al Amrani. He was low-key and very pleasant, just the type of guy we prefer to deal with. No haggling We purchased a used 2011 Rav4 back in 2012 from Al Amrani. He was low-key and very pleasant, just the type of guy we prefer to deal with. No haggling involved - he asked us what price we wanted to pay, and came back in about five minutes with an acceptance, no negotiation. We, of course, immediately worried that we gave them too good a deal. Scanning the internet after the purchase, we couldn't find a comparable car offered at even close to the price we paid. Then we worried that we'd find bloodstains in the carpet, because why else would he sell this great car at such a low price? (Haven't found any yet). It is now several years later, and we are still extremely pleased with our car, with the deal, and with Al. More
by rjleong
Employees Worked With
Al Amrani
October 07, 2016
Crooked finance people Wanted to buy on my 2015 Camry lease they are selling them on the lot for $2,000 less then my payoff the finance guy tells me to trade it in and get i Wanted to buy on my 2015 Camry lease they are selling them on the lot for $2,000 less then my payoff the finance guy tells me to trade it in and get into a new car but I said I am willing to pay the price you are selling them for I said I will pay the price if you will make it certified pre-owned and he tried to tack on another $1,500 well this is the last time I deal with Toyota I tried to explain the difference whether I buy it if 15000 or sits their lot and they sell it for 15000 he just laughed at me More
by Dennis Govostes
Employees Worked With
Chuck Rocha, Brandon Banich
October 03, 2016
Dealing with Nick Williams was easy Nick was an easy guy to work with. We got the car we wanted at a fair price. He also followed up on several matters without requiring us to return to Nick was an easy guy to work with. We got the car we wanted at a fair price. He also followed up on several matters without requiring us to return to the dealership. For example, he mailed us the EZ Pass transponder we left in our trade-in, as well as some printed material for the new car. It was a certified pre-owned Prius - we love it and haven't had a single problem or concern. Thanks,Nick! More
by ideaguy
Employees Worked With
Nick Williams
