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Ira Toyota of Danvers

Danvers, MA

Overview
Reviews
Vehicles
4.2
2,268 Reviews
Call Dealership (978) 739-8300

99 Andover St

Danvers, MA

01923

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Showing 2,268 reviews

March 21, 2024

I had an appointment and arrived on time. As I entered the service department I was greeted by the service writer so no time was wasted. More

by pellx2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Brewer
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Mar 23, 2024 -

Ira Toyota of Danvers responded

We're glad to hear you had a smooth experience with us. Thank you for choosing our dealership!

March 21, 2024

Matt is an excellent service rep-totally trust him. He is responsive, articulate and friendly More

by Sararosett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt in service
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Mar 22, 2024 -

Ira Toyota of Danvers responded

We're pleased to hear that Matt is an excellent service representative whom you trust. He strives to be responsive, articulate, and friendly in providing top-notch service. Thank you for choosing us!

March 21, 2024

The only reason I returned to Ira to buy my new truck was the service department. My reasoning after six years proves sound. The department is first class. They err on the side of over communication. I could More

by George03245
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary LNU
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Mar 26, 2024 -

Ira Toyota of Danvers responded

That's fantastic to hear! We're delighted that you had such a positive experience with the service department at Ira Toyota of Danvers and that it played a significant role in your decision to buy a new truck. Thank you for sharing your feedback, and we look forward to continuing to provide you with first-class service in the future!

March 21, 2024

Easy, quick experience! Sales and finance guys extremely knowledgeable! I will recommend this dealership to family and friends! More

by Moosem
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaac Ruiz
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Mar 22, 2024 -

Ira Toyota of Danvers responded

That's wonderful to hear! We're glad that you had an easy and quick experience at our dealership, and that the sales and finance professionals were knowledgeable. Thank you for recommending us to your family and friends! We appreciate your feedback and look forward to serving you again!

March 20, 2024

Everything completed the way it was supposed to be. Very friendly and clean waiting area More

by angelnadile
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Pimental
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Mar 21, 2024 -

Ira Toyota of Danvers responded

We are thrilled to hear that you had a friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 19, 2024

I asked them for a discount but they didn't give me a single cent discount! The financier who made the loan application gave me very high interest and did not give me other banking options! but only one! More

by marildisaliasi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jesse Martinez
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Mar 21, 2024 -

Ira Toyota of Danvers responded

Thank you for your feedback. Rest assured that we will look into your concerns and get back to you as soon as possible. Thank you for your patience and understanding.

March 19, 2024

They found that both of my front wheels needed repair after telling me and quoting me for one. They just went ahead and repaired the second and only charged me for the original quote! Very happy with th More

by CM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Mar 22, 2024 -

Ira Toyota of Danvers responded

That's great to hear! We're glad that our service team went above and beyond to repair both of your front wheels without charging extra. Your satisfaction is important to us, and we appreciate your positive feedback.

March 19, 2024

We had a 12:20 appointment for an oil change and it took two and a half hours. My time is important too. You should have called and rescheduled. More

by edgauthier52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edwin
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Mar 21, 2024 -

Ira Toyota of Danvers responded

Thank you for your feedback. Rest assured that we will look into your concerns and get back to you as soon as possible. Thank you for your patience and understanding.

March 19, 2024

Good professional customer oriented service. Personal appreciation to Ernst fr his professionalism and determination. Great facilities. More

by Bokar88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ernst.
Report | Print
Mar 20, 2024 -

Ira Toyota of Danvers responded

We are thrilled to hear that you had a good experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 18, 2024

I spent 2. 5 hours there after being told it would take 1.5 j hi ours. And only got out of there when I saw my car sitting done outside and asked about it. Every More

by Noname
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Giovanni, Nick D'Agostino, Melvin Taveraz
Report | Print
Mar 19, 2024 -

Ira Toyota of Danvers responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 10, 2024 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize for the additional wait. We strive for a timely experience and to provide good faith competitive recommendations. The communication appears it could have been better. We’re unable to reference this visit with the information provided. We value your business and you’re welcome to contact the general manager Mark Giovanni at 978-739-3718 to review.

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