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Ira Toyota of Danvers

Danvers, MA

Overview
Reviews
Vehicles
4.4
1,618 Reviews
Call Dealership (978) 739-8300

99 Andover St

Danvers, MA

01923

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Showing 1,618 reviews

October 31, 2024

Three hours to get an oil change this dealer obviously needs to learn respect for the customer's time More

by macrac13
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Nov 05, 2024 -

Ira Toyota of Danvers responded

macrac13, We apologize for the extremely disappointing experience you had in service. Your time is valuable, and we understand your frustration with the lack of attention. This is not the level of service we expect our customers to receive. We appreciate you bringing this to our attention and will use this feedback to improve our processes. If you would like to discuss this further, please don't hesitate to reach out to me. Mark Giovanni General Manager mgiovanni@Group1Auto.com

October 30, 2024

Davis was an excellent help with everything that was needed during this visit to the dealer. Thank you More

by Magaly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Rojas
Report | Print
Nov 02, 2024 -

Ira Toyota of Danvers responded

Hi Magaly, we're happy to hear you had such an excellent experience with Davis! Feel free to reach out to us if you need anything. Have a wonderful day.

October 29, 2024

The guy who served for me is so bad presentation his words are like disrespectfull. I will never comeback again. More

by asmr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I do not even know his name
Report | Print
Nov 06, 2024 -

Ira Toyota of Danvers responded

asmr, We apologize for any concerns with your visit. We are very concerned about how this went, however, we’re unable to research this with the information provided. Your satisfaction and business are very important to us. If possible please contact management directly or the general manager Mark Giovanni at 978-739-3718.

October 29, 2024

Not responsive when trying to call them after leaving messages. Communication b horrible. Nightmare experience. More

by Embrun
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Michael Robelo, Rich Morgan
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Nov 01, 2024 -

Ira Toyota of Danvers responded

Embrun, Thank you for your feedback and we apologize for any concerns you have been experiencing with the transaction. We appreciate your understanding on our follow-up communications and are working to ensure your satisfaction. We will see you soon to complete the transaction and we are very responsive to the group text line we are in. Additionally, should you need further assistance you can contact the general manager Mark Giovanni at 978-739-3718.

October 29, 2024

Best service ever. Always kept in the loop. Usually don't take my cars to a dealership but this one only goes to the dealership and I couldn't be more satisfied. More

by Flippo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin
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Nov 01, 2024 -

Ira Toyota of Danvers responded

Hi, your wonderful feedback and rating mean a lot to us. We hope you have a great day!

October 29, 2024

I've never purchased a new vehicle and of course I was very apprehensive. My concern was that I could only afford a used pick up truck. After speaking with a sales rep and a manager i began to explore a n More

by hwck40
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vadim , Mark Giovanni, Michael Robelo, Nick D'Agostino
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Nov 01, 2024 -

Ira Toyota of Danvers responded

Hi, we're happy to hear you had such a positive experience with Vadim and Mark! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 29, 2024

Friendly service…very professional. Fair rates for a dealership service. Kept me aware about problems/potential problems with my car. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Report | Print
Nov 01, 2024 -

Ira Toyota of Danvers responded

Hi Mike, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 29, 2024

Great experience. Quickly welcomed me, gave me clear information and made the process easy to understand. More

by TacomaDad81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Pineo
Report | Print
Nov 01, 2024 -

Ira Toyota of Danvers responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 28, 2024

Setting the appointment, dropping the car off was quick and easy and got the car back in a timely manner More

by Rich O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Nov 01, 2024 -

Ira Toyota of Danvers responded

Hi Rich, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 28, 2024

Great service from Rick Harper. He was very knowledgeable and explained what was going to be done and offer other services that my car was going to need in the future. More

by rere745
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Harper
Report | Print
Nov 01, 2024 -

Ira Toyota of Danvers responded

Hi, we're happy you found Rick to be so supportive during your experience here at Ira Toyota of Danvers. Please don't hesitate to reach out to us if there's anything more we can do!

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