Ira Toyota of Danvers

5 hours of games Playing games, not giving answers that you ask. 11am till 4:15pm not done yet. No coffee or soda on Sunday. No wending machine, had to go to Subaru to Playing games, not giving answers that you ask. 11am till 4:15pm not done yet. No coffee or soda on Sunday. No wending machine, had to go to Subaru to buy a drink. Expect to be misled and looked upon from above. More

Expect to Lose you self respect and Dignity I could not rate this below ZERO stars and that is what they deserve is my 2 cents. I will let you decide how many stars you would give to this dealer I could not rate this below ZERO stars and that is what they deserve is my 2 cents. I will let you decide how many stars you would give to this dealership, if you happened to me in my situation. Negotiated the SUV price over the email on the eve of 4th of July for an immediate CASH Deal. Adriana Porter is a good Sales person, helped me answer all my questions and worked hard to close the deal. However I expressed my inability to drive to their location due to my broken wrist. Adriana offered to give me a ride to their dealership. So I could make it to their dealership and close the deal. Once I was at dealership, they offered me a price quote of $xx895. I asked the sales person if she could give a better price and gave my counter offer of $xx700. Since Sales person had to confirm it with Sales manager. She went to talk to him and returned with him after a few minutes. Sales manager -Ryan Honda walked out and quoted that the price I gave as counter is not acceptable. I was like fine. If it is not acceptable, dealership only offered to give me a better price and brought me here. Also the price difference is $195.00. We can do it and make it a better deal. However Ryan was already impatient and in no mood to talk. He seemed frustrated and made this statement (presumably looking at my broken hand in the sling) "IF YOU COULD MAKE IT HERE THE WAY YOU DID, YOU SHOULD MAY BE FIND A WAY TO GO BACK." and walked away. It was such a humiliation, disrespect and inhuman to talk to a customer with broken hand in a sling support. I was helpless and regretted for taking a decision to visit their dealership. So I had to call my wife to brief the situation and in spite of her health condition, she had to drive to pick me from the dealership. While my wife was on her way, I came out and waited. Sales person tried to talk to me and offered she could bring the Sales director and So I could narrate whatever happened. John McCarthy, New Care Sales Director walked out and he took sides of Sales manager and quoted "I don't know what the Sales manager said. Can you tell me what happened" and when I repeated Ryan's words. John goes "I dont see anything inappropriate here. If you are protesting you are welcome to protest but don't raise your voice". When I said I was humiliated in the dealership and I was not at their Mercy. After all I am there to pay money and buy a new car. He goes with mere words - Apologies for that Sales manager and walks out too. However he did not try to convince me or sincerely apologise for whatever happened at their dealership. Except for the sales person both Sales manager and Sales Director, they did not want the deal to go through and they were least bothered about what happened. After this extremely embarrassing and regretful experience I felt it is not a good idea to trust them and go ahead with the deal. I was determined that if I had to get the same SUV, I would be more than Happy to get it from an other dealer by paying little more money rather than losing my DIGNITY, SELF RESPECT at this dealership to buy the SUV. I will post my update soon after I buy my SUV at another dealership. More

If you're in the mood for games, visit IRA Toyota of Danvers SCAMMERS, Classless. Wasted over two weeks in finalizing a deal. I meticulously kept all my notes, and quotes from prospective dealerships. When all SCAMMERS, Classless. Wasted over two weeks in finalizing a deal. I meticulously kept all my notes, and quotes from prospective dealerships. When all was said and done, on closing day, they the standard bait-n-switch and sell me a lower model for the price agreed upon. I immediately called foul and showed them the emails, and tried to get them on record. They ran away quick! KEEP all your documentation and log all calls! Avoid going to dealerships--especially this one--divert your correspondences to emails to keep some level of paper trails. Negotiate on the vehicle you want by the OUT-THE-DOOR price, be specific down to the stock #, and VIN #, so there's no switcheroos. Lastly, NOTIFY every consumer protection agency (BBB, FTC, Attorney Generals Office, News Stations) when they try to play games. More

They are awesome and I would totally recommend them. I am so pleased with the service I received from Mitch Dick, Jhoan Cruz, Brandon Brock. Everyone was totally helpful and gave me the best service. I a I am so pleased with the service I received from Mitch Dick, Jhoan Cruz, Brandon Brock. Everyone was totally helpful and gave me the best service. I am so grateful for their help and cooperation. Would recommend to anyone!! More

Rain Rain Go Away! For Real The windshield wipers broke during one of the rainiest springs that New England has seen. We needed immediate help. When I called, they told me I wo The windshield wipers broke during one of the rainiest springs that New England has seen. We needed immediate help. When I called, they told me I would be the first on the service list. I went in at 6AM (my husband and I both work full time so this service time was super convenient) and I waited until the car was fixed, and I was at work in Boston by 9AM! Mitch was a super nice, efficient advisor and he made me feel confident that the truck would be ready when he committed to having it done. Sometimes the service advisors tell me the vehicle will be ready and it doesn't happen. This time I knew it would and he made it happen. More

Driving my new car off the lot in under 20 hours! I had a great experience working with salesperson Aiman Varoque. I had been to other Toyota dealers in the area but did not receive the prompt attent I had a great experience working with salesperson Aiman Varoque. I had been to other Toyota dealers in the area but did not receive the prompt attention that Aiman gave. I knew what I wanted and Aiman help me get it! I went in at 8:30pm on a Thursday and picked up the car on Friday at 4:30pm. New registration and financing were all set with the help of Brandon! I would recommend this dealership! More

Over the Top experience Entire staff from Sales to Financing were extremely helpful. No question I had was to small. No concern that I had went unaddressed. This was my first Entire staff from Sales to Financing were extremely helpful. No question I had was to small. No concern that I had went unaddressed. This was my first new car purchase and I would highly recommend the Ira Dealership for Danvers More

great without an appointment I came in for a 15000 mile service. I had no appointment and it was on a Saturday morning. The wait was not unreasonably and the service was great. I came in for a 15000 mile service. I had no appointment and it was on a Saturday morning. The wait was not unreasonably and the service was great. More

First Scheduled Maintenance Fast, efficient service appointment. Pulled into the service garage, was told it would take an hour or an hour and a half tops; it only took an hour. Fast, efficient service appointment. Pulled into the service garage, was told it would take an hour or an hour and a half tops; it only took an hour. Had my free coffee and took advantage of the WIFI to get some work done on my laptop. All employees were friendly and my sales agent remembered me. All good things. More

Internet Purchase with Ease This was my first Internet purchase and my first new car purchase and I really appreciated the IRA experience. I was looking for a specific vehicle n This was my first Internet purchase and my first new car purchase and I really appreciated the IRA experience. I was looking for a specific vehicle not available in my market and there were incentives in the Boston market to help me decide on them and make the drive for a pick up. I would do it again! More