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Ira Toyota of Danvers

Danvers, MA

4.3
1,864 Reviews

99 Andover St

Danvers, MA

01923

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Showing 1,864 reviews

June 23, 2023

No happy overall with the service I experienced. I honestly don't think they care at all about people. I was told 1.5-2 hours for my service, it was more than 3 hours, which is fine if I was notifie More

by Joe
Service Price Transparency
Workmanship
Recommend Dealer
No
Employees Worked With
Na
Jun 26, 2023 -

Ira Toyota of Danvers responded

Thank you for your feedback we apologize for the delay and any concerns. We have reached out to you directly to review the visit and work to make things better. You are welcome to contact the general manager Mark Giovanni at 978-739-3718 to further review any concerns.

Jun 27, 2023 -

Joe responded

I will not be contacting the company because I have nothing left to say. I said it. This happened.

June 23, 2023

I have been going to Ira toyota Danvers and they’re never disappointed me with their service level. More

by Alexha.le
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Service dept
Jun 27, 2023 -

Ira Toyota of Danvers responded

Thank you so much for your positive comments about Ira Toyota of Danvers!

June 22, 2023

Too long of a wait for routine service not necessary to wait that long when you have an appointment More

by loganfader
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bill Collier
Jun 26, 2023 -

Ira Toyota of Danvers responded

We apologize that the service duration didn’t meet with your expectations. We appreciate your patience and your business. You’re welcome to contact the general manager Mark Giovanni at 978-739-3718 with any concerns.

June 21, 2023

I’ve bought 2 cars there / they’ve always been professional, courteous and efficient. I wouldn’t shop anywhere else! More

by Gnthompson42
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
John Arena
Jun 22, 2023 -

Ira Toyota of Danvers responded

Thank you for taking the time to leave us a review! We look forward to your business with us again!

June 13, 2023

15k service in and out. Always the best experience at IRA. Excellence at its best. More

by Flippo
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Rep
Jun 16, 2023 -

Ira Toyota of Danvers responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 12, 2023

Excellent service waiting for my 25000 mile check up. Great offer also on maintaining plan. More

by sdevitt526
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Gozalez
Jun 16, 2023 -

Ira Toyota of Danvers responded

Thank you for your kind words and this wonderful review! We sincerely thank you for the positive review, and look forward to seeing you again soon!

June 10, 2023

Wilson was great and kept me informed throughout the day on the work and the costs. More

by BT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wilson Caceres
Jun 16, 2023 -

Ira Toyota of Danvers responded

Thank you for being our customer, we appreciate your kind words! We're looking forward to your next visit with us!

June 09, 2023

Great person checking me in but it took too long since I was only in for a quick 6 month visit.. More

by David.Downey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fausto Gomez, Sean Leonard
Jun 15, 2023 -

Ira Toyota of Danvers responded

Thank you for the feedback. We thank you for your business and look forward to your next service visit!

June 06, 2023

Clearly they are looking for service jobs. A BIG scam …. A scam to get $$$ from people… a big disappointment Scams More

by Sjsmartin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Not voting
Jun 08, 2023 -

Ira Toyota of Danvers responded

Thank you for your feedback and we’re sorry to hear of your concern with any estimates. The team conducts a multi-point inspection of a vehicle and works to provide good faith competitive recommendations. We’re unable to find your visit with the information provided however we’re glad to review anything in further detail. You’re welcome to contact the general manger Mark Giovanni at 978-739-3718.

June 06, 2023

Always have time available when I need service or help with my Rav 4. Cheerful and polite. I very rarely have to wait to be seen when I pull in. The waiting room is relaxing and comfortable. More

by Jrayrn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander Pendleton
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