Ira Toyota of Danvers

Aiman was wonderful Over the years I have bought many automobiles but this was my first time at Ira Toyota. My brother told me to go to Ira and to ask for Aiman because h Over the years I have bought many automobiles but this was my first time at Ira Toyota. My brother told me to go to Ira and to ask for Aiman because he had had such a great experience working with him. I did ask for Aiman to help me out and I must say I have never had such a wonderful experience as I did when Aiman became my salesperson. We sat down and he helped me go through all the options that were available to me. I wasn't sure if I should buy or lease, Aiman came up with both types of scenarios for what would work best for me. He took time with me, he was patient with me, he didn't rush me into a decision and through the whole time I spent with him, I felt safe and comfortable that he would help me make the right choices that would work best for me. He's a kind man and that shows so you can't help but feel safe when he is helping you out. Because of my experience at Ira, I will always buy my cars there in the future and I will always purchase again with Aiman by my side guiding me into the right decisions. More

Awful I'd choose a ZERO if I could after my experience today. My husband and I went into IRA Toyota to go over our lease,which will be up in January. Afte I'd choose a ZERO if I could after my experience today. My husband and I went into IRA Toyota to go over our lease,which will be up in January. After explaining our situation (what we were looking for) and went for a test drive, we were left at the door of the building while the dealer we were working with (for over an hour) ditched us for another customer. We were then expected to go back over all our information with a new dealer, while the original deal tended to what appeared to be a more important customer. We left feeling aggravated, offended., and rejected, of course, we were less important and treated as such. I'm still shocked at how we were treated, as we were returning customers looking forward to another positive experience. Not so much! More

Aiman is Incredible! I Leased my first 2016 Toyota Rav 4 SE from Ira Toyota Danvers and my salesman "Aiman Varoqua" was God sent. He took care of me like I was family. Gre I Leased my first 2016 Toyota Rav 4 SE from Ira Toyota Danvers and my salesman "Aiman Varoqua" was God sent. He took care of me like I was family. Great Car, Great Dealership, Great Salesman and Great Experience. More

Aiman was great Aiman was thorough in what he told us no bull i have been a loyal customer for 25 years since ira himself was there service is great too Aiman was thorough in what he told us no bull i have been a loyal customer for 25 years since ira himself was there service is great too More

Aiman is the best!! I am so thankful I got Aiman to be my salesman! The minute my boyfriend and I walked through the door he greeted us with a smile and asked us if he ca I am so thankful I got Aiman to be my salesman! The minute my boyfriend and I walked through the door he greeted us with a smile and asked us if he can help with anything. We told him we wanted to test drive a RAV4, and no further questions asked (besides my license), he came back like a minute later and handed us the keys and said to just enjoy! I didn't know what I wanted out of a car and just perusing mostly, but Aiman was very professional and informative. And throughout the whole car shopping process, he was not pushy like a lot of car salesmen are, he understood our worries and did what he can to make it work. Aiman definitely knew his stuff and got me from not knowing what I wanted to walking away with a new car that same day (at a very fair deal), that's impressive salesmanship! The best part was when I picked up my car the next day, he took his time to go over every detail about the car and what each feature does. That's great customer service and shows that he cares about his clients (not just in it for the sale). Highly recommended!! More

Honesty isn't their thing I called to get a quote on a brake pads replacement work, Kathy the service manager said $340 after coupons and blah blah blah. I called elsewhere and I called to get a quote on a brake pads replacement work, Kathy the service manager said $340 after coupons and blah blah blah. I called elsewhere and was quoted $300 but devided to pay the extra $40 'cause of their location proximity to my house. I set up the appointment and when I went there they change the price by 37% and they wanted to charge me $468. Do yourself a favor and take your business elswhere More

Great Car Buying Experience with JC Bernabel JC really impressed us with his enthusiasm, great work ethic, knowledge and patience. He treated us with the utmost respect and never made us feel li JC really impressed us with his enthusiasm, great work ethic, knowledge and patience. He treated us with the utmost respect and never made us feel like we were wasting his time. He provided answers to all of our questions, and painlessly led us through the car buying process. His genuine concern for our total satisfaction was refreshing and very much appreciated. If he said he would do something, or take care of something, he did it . JC even came in on his day off to finish the buying process as it got too late the day before. That is dedication. If you are buying a car, make sure to ask for JC! More

Great experience getting my new car Aiman Varoqua made my experience getting my new car a pleasure, no games just very helpful with everything. We went in told him what we were looking Aiman Varoqua made my experience getting my new car a pleasure, no games just very helpful with everything. We went in told him what we were looking for and he gave us a great deal no games. Everything went smooth and quick. This is the second car we get from him and we would recommend him to anyone that is looking for a car. More

Excellent experience with a top salesperson If you are looking for a great experience at a Toyota dealership, go to the Ira Toyota in Danvers. If you want a salesperson that doesn't pressure you If you are looking for a great experience at a Toyota dealership, go to the Ira Toyota in Danvers. If you want a salesperson that doesn't pressure you and is the best in customer service, ask for Aiman Varoqua. He is the best and all salespersons should model how he works with customers. More

They're scam artist I made an appointment to request for the mechanics to CHECK to see if my car needed to be aligned. I just got new tires and my own mechanic could not I made an appointment to request for the mechanics to CHECK to see if my car needed to be aligned. I just got new tires and my own mechanic could not do it because my car is under warranty. I called the girl the call center she told me that my alignment is covered under my warranty and made my appointment. The day that I got there my service agent who I had issues with before because he charged me for services that I did not need, greeted me. Then he proceeded to tell me that my back end is covered by my warranty but not my front. let me remind you he didn't even go into the computer typing any of my information whatsoever to find out what kind of warranty that I had. Then he pulls up the estimated page that had total of a hundred and twenty something dollars. The services that I requested was an inspection sticker and to CHECK to see if I need an alignment. Just to let you know you're estimating page that you get before revieving your service, that you HAVE TO sign covers the dealers xxx so they cannot give you a refund when they do unnecessary services. After waiting 3 hours when I was told It would only be 45 minutes my service agent came out and told me that I needed a marker light in my car and that he was not going to pass me if I didn't do it right then and there I said fine and to my knowledge a marker light was only anywhere from $2 to $3 sometimes even $5. They do the marker light it he hands me the paper proceeded to tell me that my car didn't really need an alignment and runs away as I walk up to the service desk my total is almost $160. They charged me $90 to do an alignment that I didn't need done then they charged me $30 for the marker light and then 35 for the inspection sticker. I've been back and forth with the customer service and they keep telling me they're not going to refund my money because they just did the services I requested. Which the services I requested was to CHECK to see if I need an alignment not to do an alignment and still from my understanding my alignment was supposed to be covered under my warranty. It just goes to show you that this dealership cares more about $120 then having returning clients. I will never deal with the Toyota dealership again and will be trading my car in and getting something else. More