Ira Toyota of Danvers

Outstanding Sale Person We recently bought a Rav 4 from Ira Toyota of Danvers. We made the decision to buy a car in the last minute of 2018, and our sale person, Clint Yang, We recently bought a Rav 4 from Ira Toyota of Danvers. We made the decision to buy a car in the last minute of 2018, and our sale person, Clint Yang, made the experience very efficient and enjoyable. He explained the features of different models extremely clearly and helped us to understand which model fits best with our family. He is also very considerable that taking care of everything, which makes our buying process super easy. Highly recommended! More

Service visit to Toyota Took my car in today for a tune up and some other services; can't express how pleased I was with the customer service and work done. Thomas, the servi Took my car in today for a tune up and some other services; can't express how pleased I was with the customer service and work done. Thomas, the service man, saved me money wherever he could and I left feeling very happy about my expierience; so much so I came to write a review =) More

Very Fair Dealing, Exceptional Service and Great Values I just purchased a 2018 Toyota RAV4 Hybrid from Ira Danvers. This is not the first time I dealt with this dealership. The dealership is very profess I just purchased a 2018 Toyota RAV4 Hybrid from Ira Danvers. This is not the first time I dealt with this dealership. The dealership is very professional and fair. First, I was approached by Jim Miller who has been really helpful in checking with me on my vehicle needs. Then when I got serious, Michael Fuller who is the manager of the internet sales group has demonstrated exceptional customer care and taking care of my needs during my price negotiation. He took the time to understand my needs and carefully pointed out the differences of the different vehicle options I was considering from different dealership and think of the situation for my best interest. His honesty and sincerity touched me and made the whole experience a pleasure. I was very touched and impressed by his kindness and diligence. He took ownership of helping me even after I arrived at the dealership to make sure I am happy with any additional requests I had. My salesperson is Clint Yang. He is extremely helpful and attentive. He tried to make sure we understand the vehicle features and ensure everything is taken care of. Omar is the finance manager and was very helpful in explaining the different post sales warranty and vehicle options. He tried to understand our needs and helped us get what is useful to us with the best deal. He also provided some honest opinions based on his own experience. Everyone in this dealership has demonstrated great professional. I will be picking up my vehicle soon and I am very excited. More

New car experience I recently bought a new Highlander from Ira Toyota of Danvers. I would highly recommend you ask for Blake Rickerson if you need to buy a new car! Bl I recently bought a new Highlander from Ira Toyota of Danvers. I would highly recommend you ask for Blake Rickerson if you need to buy a new car! Blake was very knowledgeable and friendly! He helped me make a decision on which vehicle was right for me. He then made the whole process of buying a new vehicle comfortable and easy! Thanks, Blake! More

Poor service department I took my daughter’s car (2011 Toyota Corolla) for 10k service to Ira Toyota Danvers; the adviser confirmed that part of the 10k service, a multipoint I took my daughter’s car (2011 Toyota Corolla) for 10k service to Ira Toyota Danvers; the adviser confirmed that part of the 10k service, a multipoint inspection will be done around the whole car to check the Brake, air filters... After 3 hours wait, the adviser cameback with the multipoint inspection template and reported that everything was good, nothing to worry about or need replacement. I check the engine and the cabin filter the day after and I was very disappointed to found that the filter was so dirty!!!. This dealer is not honest and their multipoint inspection is a scam. Now I don’t even believe they changed the oil and rotate the tires. Very disappointed. More

Thank you Ira Toyota of Danvers Me and my son were in a terrible car accident, leaving my previous Toyota totaled. The entire ordeal has been overwhelming! Most important is there Me and my son were in a terrible car accident, leaving my previous Toyota totaled. The entire ordeal has been overwhelming! Most important is there were no serious injuries. But I'll tell ya, after counting my blessings, I needed to know.. how quick can I get into a new car?! All I had to do was show up to Ira Toyota Danvers, where Aiman Varaqua handled EVERYTHING! I'm home with this awesome car today, and have said so many times, how easy the getting into the new car part really was.. From A to Z, seriously everything! And I know that Aiman is the reason for all of that! Thank you Ira Toyota! And thank you so so much Aiman Varoqua! I will forever be a fan!! More

Outstanding sales man I had the best experience dealing with Aiman Varoqua. I have purchased over 20 cars and he was by far the best rep I ever dealt with. He made the exp I had the best experience dealing with Aiman Varoqua. I have purchased over 20 cars and he was by far the best rep I ever dealt with. He made the experience enjoyable, comfortable and informative. He went above and beyond his job and I would highly recommend him!! More

Top Notch Dealership Always a pleasure to visit dealer for service, staff are friendly and knowledgeable and always review service performed and offer any suggestions for Always a pleasure to visit dealer for service, staff are friendly and knowledgeable and always review service performed and offer any suggestions for any future service More

Were not upfront about the car I purchased a Toyota 4 Runner from this dealership. I purchased it out of state so I had to rely on pictures and on them to accurately describe the c I purchased a Toyota 4 Runner from this dealership. I purchased it out of state so I had to rely on pictures and on them to accurately describe the condition of the vehicle. They told me about some of the imperfections but I explicitly asked if it had been smoked in and was told no it hadn't. After purchasing the vehicle, paying $1200 to ship it across the country it showed up and smoke smell! The previous owner was obviously a smoker. I had to spend about $500 on multiple details to get rid of the smoke smell. Even then on hot days you could still smell it. Very frustrating. The only reason I'm giving 2 stars instead of 1 is because they were at least up front about the other small dings/flaws and they were friendly and easy to deal with. I think they thought that because they detailed it good they got rid of the smoke smell and could tell me that it wasn't a smokers vehicle however it was still obvious that it was. More

Buying new tires every 6 months and we don’t know why 2015 xle highlander 24k miles purchased Feb 2018 clean car fax. paid 30k traded in a 2009 Venza xle with 55k Part of the agreement was 4 brand new 2015 xle highlander 24k miles purchased Feb 2018 clean car fax. paid 30k traded in a 2009 Venza xle with 55k Part of the agreement was 4 brand new tires, remove a dent and if we were not satisfied we could get our money back. All lies. After the purchase agreement was signed and before we picked up the car we called back to go over a few things with the finance guy we worked with. It took 3 days to get a response. We were told so many stories down to the Finance guy no longer worked there. Lies We knew then we didn’t want the car as we were getting a bad feeling working with them. They said we could not cancel the agreement even though we were told we would be able to if we were not happy. Lies Finally get the car on a Friday night. Bring it home 50 miles away. New tires…no alignment. Dents still there. Bring it back Sunday and we get paper work showing the engine has been rebuilt! WHAT !!!! No word from ANYONE for 4 days. We call and no one knows where the car is or if had been worked on. Pissed off, we drive down there that same day and poof the car is there and all set. Dent still there, car still appears to not be aligned. We bring the car home, go to NTB and was told it still needed an alignment. We get it done. Fast forward, 5 months 5k miles later we get an oil change. The car is making this sound while driving. Bring it back and were told our brand new tires were cupped but since they were in the back we couldn’t hear it. They rotated them to the front as part of the oil change and explained that is why the noise is noticeable now. Now we need to replace 4 brand new tires. We reach out to Ira (Willy ) and let them know. They’re response “We do not use the validity of another service dept not affiliated with us.” (We went to Toyota Prime not some side shop) With that said, we bring to the car to Ira, they see the cupped tires and blame it on the NTB alignment. This car has had 2 alignments in 5 months. We are not driving on dirt roads and back streets. There is obviously something wrong with the CAR that is causing the alignment to knock out of whack. So basically we need to buy new tires every 6 months instead of them looking to see what is causing the alignment not to stick? The engine had to be rebuilt for a reason. There is no telling what happened during that process. (wish we would have known about the engine before the purchase) We’ve learned once they get your money they could care less about you and if there’s anything wrong, it is your fault! WORST CAR BUYING EXPERIENCE EVER !!! They do NOT KEEP THEIR WORD. Had I looked at these reviews first we would have never entertained IRA Toyota in Danvers. Save yourself and use another Toyota dealership. You will have a better peace of mind for it! Signed, Buying new tires every 6 months and we don’t know why !?!? If you have to work with Willy be prepared for his condescending tone! More