Ira Toyota of Danvers

Dishonest Service Advisors - You CANNOT Trust Ira After bringing my 2015 Toyota in for state inspection, I was told that the car had failed safety tests, and was given the dreaded red Rejection sticke After bringing my 2015 Toyota in for state inspection, I was told that the car had failed safety tests, and was given the dreaded red Rejection sticker. Due to a failed side marker light, moisture in a lens assembly and "failed performance test" battery, I was advised not to drive the car off the lot without paying $537 (for new bulb, new lens assembly and a new battery). Looking at the state inspection report, there was no mention of a battery problem. I replaced the bulb myself for $6 and spent 30 minutes draining and resealing the lens assembly (it appears a loose gasket allowed some rain in). I had the car retested the same day and it passed with flying colors. I can understand wanting to up-sell parts and services, but there's a line that was excessively broken here. There was no need to try and hold my car captive for over $500 when $6 in parts and some quick labor was all that was needed to get it back on the road. I do expect to have to replace my battery in the coming months, but contrary to Ira's advise it was not necessary to pass inspection, nor was a brand new lens assembly. I will not be returning to Ira for future service or car purchases and would advise anyone else to steer well clear too. More

Bad, very bad Bought a C-HR -big mistake- never will buy a car there again. If you like your time to be wasted, pay too much and be disrespected- this is the place Bought a C-HR -big mistake- never will buy a car there again. If you like your time to be wasted, pay too much and be disrespected- this is the place More

Blake Rickerson and his team are the best in the business! The buying process was effortless and everything was handled for us. They made the impossible possible for me and my family. I cannot than business! The buying process was effortless and everything was handled for us. They made the impossible possible for me and my family. I cannot thank them enough. I highly recommend anyone looking to purchase a vehicle to check him out! More

Misleading and deceptive All of the bad jokes and anecdotes you've heard about dishonest car dealerships take flesh in this place. Here is today's experience: I was mislead All of the bad jokes and anecdotes you've heard about dishonest car dealerships take flesh in this place. Here is today's experience: I was mislead and, in my belief, defrauded by the service associate who convinced me to purchase a wheel alignment and balance on my 2018 Toyota Corolla. I brought the vehicle in for standard 15,000 mile service which is included in my lease. The associate told me that they "recommend" cars receive an alignment and balance every year, and that I was six months overdue. This service cost $140. I told him that I was not experiencing any of the symptoms of a mis-aligned wheel and questioned the need for this (the car was also at only 13,000 miles) but he persisted, making me feel like I was irresponsible for not moving forward. Not surprisingly, the computer readout showed that the wheels were in almost perfect alignment with the exception of a small discrepancy in one tire -- hardly anything to warrant an expensive alignment. After the fact, after I did some research and found that wheel alignments are recommended every 2-3 years or when symptoms present -- not every year as the technician falsely indicated. I called the service manager to express my disappointment in feeling duped, and he was cold and unsympathetic, saying that I had "authorized" the service and they had performed it. Massachusetts Motor Vehicle Regulations 940 CMR 5.00 states that "It is an unfair or deceptive act or practice for a repair shop to make or authorize to be made in any manner or by any means a statement which it knows to be or, in the exercise of reasonable care, should know to be untrue or misleading including, without limitation, the following types of statements: (a) That repairs are necessary or desirable when such is not a fact." I believe that is exactly what happened in this instance. I have filed a complaint with the Better Business Bureau, and will be following up with Toyota corporate offices. Other experiences I've had at Ira include: -- a service technician having an accident in my vehicle while performing an oil change because he was driving recklessly around the garage -- a service technician failing to replace the cap on a part that was serviced triggering a "Check Engine" light and another trip to the service department. -- overheard misogynistic remarks between male associates -- salesmen playing basketball in the showroom and bouncing the ball off new vehicles You would do well to find an honest mechanic in your neighborhood, or another Toyota dealership that deals honestly with customers. More

Ask for Aiman Five years ago, I tried to buy a new Prius at the IRA Toyota dealership, and the salesman gave me the runaround, trying to sell me extras I didn't wan Five years ago, I tried to buy a new Prius at the IRA Toyota dealership, and the salesman gave me the runaround, trying to sell me extras I didn't want, so I walked out. A few days later, I went back and met salesman Aiman Varoqua. He didn't fool around. No double-talk. Sold me the car I wanted with no hassles. Last month, when we needed another new car, I went right back to Aiman and he sold me a new Prius Prime. It took less than an hour. In fact, he gave me the key and I drove it home that morning, before I'd even paid for it! Definitely, this is the man you want to see. He gets right to the point. More

Aiman was awesome I bought a 2019 Tundra from Aiman. He was great! Aiman was understanding, professional, accommodating, and friendly. He made the car buying process qu I bought a 2019 Tundra from Aiman. He was great! Aiman was understanding, professional, accommodating, and friendly. He made the car buying process quick and easy. I would highly recommend Aiman and IRA Toyota. More

Aiman I had a great experience with Aiman and all the staff were very helpful and friendly. Aiman made sure I got a great deal, and was helpful every step o I had a great experience with Aiman and all the staff were very helpful and friendly. Aiman made sure I got a great deal, and was helpful every step of the way. I’ve worked with him twice and he’s treated me like family. I would highly recommend him to anyone! More

Great experience!! Walked in to see Aiman, this was the second time we’d be working with him the first time he leased a car to my husband. This time I was just me, I wal Walked in to see Aiman, this was the second time we’d be working with him the first time he leased a car to my husband. This time I was just me, I walked in there knowing I wanted to lease a new car, but with little hope that it would be possible as I’m starting my credit so it’s very low. Aiman not only facilitated every step of the way but he also went above and beyond involving management going through ever channel to get my financial application approved ! I cannot express enough how great it feels to walk into a car dealership where most salesmen are sharks and instead to find someone who genuinely cares for you and your needs! I will forever be great til to Aiman and if you’re ever in the market I recommend you go see him!! This Toyota dealer is the best !! More

Aiman Varoqua - Salesman Extraordinare My positive experience at Ira Toyota is 100% owed to the expert customer service and salesmanship of the one and only Aiman Varoqua. He is KNOWLEDGABL My positive experience at Ira Toyota is 100% owed to the expert customer service and salesmanship of the one and only Aiman Varoqua. He is KNOWLEDGABLE. He is KIND. He will FIGHT to get you the best deal possible for your needs. I cannot say enough about his professionalism and service. Every salesman alive should look to him as an example. He is a beacon of light, an oasis in the desert of sleazebags simply looking to take advantage of the consumer. AIMAN! AIMAN!! AIMAN!!! More

Excellent Service Went in for a couple of safety recalls (air bags & brakes). Service Advisor, Diane Breen, was very knowledgeable and pleasant. No charge for anything Went in for a couple of safety recalls (air bags & brakes). Service Advisor, Diane Breen, was very knowledgeable and pleasant. No charge for anything and the car was washed, too. More