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Ira Toyota of Danvers
Danvers, MA
1,756 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,756 reviews
September 06, 2020
Went in for 10k service. They wrote that they rotated tires - they did not as I’ve hit my right tire and it has slight bump. Zero confidence that they changed oil and filter the right way. I checked oil tires - they did not as I’ve hit my right tire and it has slight bump. Zero confidence that they changed oil and filter the right way. I checked oil level and it was low. I have free service the first two years but still, I will not be going back. Very disappointed to say the least. More
by Sm
Employees Worked With
Different
August 31, 2020
I bought a Toyota Sienna 2015 in April 2019 ...worked I bought a Toyota Sienna 2015 in April 2019 ...worked with Jim Haskell, the buying is effordless. I would buy a used car here again. Thanks. Vu. I bought a Toyota Sienna 2015 in April 2019 ...worked with Jim Haskell, the buying is effordless. I would buy a used car here again. Thanks. Vu. More
by vvtran3
Employees Worked With
Jim Haskell
June 09, 2020
This is by far the worst car buying experience that I could imagine. They are rude, abusive and demeaning. The company flouts the law and does not care. They advertise cars and then add $500 to the price could imagine. They are rude, abusive and demeaning. The company flouts the law and does not care. They advertise cars and then add $500 to the price when you arrive, this is in direct violation of Massachusetts regulations, when questioned they become more abusive (particularly to women and young people): 940 CMR 5.00: MOTOR VEHICLE REGULATIONS: 5.02 (3) It is an unfair or deceptive act or practice for a motor vehicle dealer to advertise the price of motor vehicles unless such price includes all charges of any type which are necessary or usual prior to delivery of such vehicles to a retail purchaser, including without limitation any charges for freight, handling, vehicle preparation and documentary preparation, but excluding taxes and optional charges for the dealer's preparation of title and assistance in registering a vehicle. 5:02 (6) It is an unfair or deceptive act or practice for a motor vehicle dealer to fail or refuse to sell a motor vehicle in accordance with any terms or conditions, including price or warranty, which the dealer has advertised or otherwise represented. https://www.mass.gov/doc/940-cmr-500/download If this happens to you, you can file a complaint with the Massachusetts Attorney General at: https://www.mass.gov/how-to/file-a-consumer-complaint When asked about the warranty, they try to sell you an "extended warranty" without disclosing the price, merely quoting various payments without proper disclosure. Many of the used cars did not display the required FTC Buyer's guide: https://www.consumer.ftc.gov/articles/0055-buying-used-car#dealer You can file a complaint here: https://www.ftccomplaintassistant.gov/#crnt&panel1-1 If you are subjected to their unfair, abusive and illegal sales practices please file a complaint with the attorney generals office and become familiar with Chapter 93A of the Massachusetts General Laws, you could receive treble damages, plus attorney's fees. https://malegislature.gov/laws/generallaws/parti/titlexv/chapter93a More
by cchiposky
Employees Worked With
Curtis
May 29, 2020
Worst sales experience ever The entire staff was demeaning and abusive towards a single woman. They added additional charges to the advertised price, tried to intimidate me to bu The entire staff was demeaning and abusive towards a single woman. They added additional charges to the advertised price, tried to intimidate me to buy unneeded extras. More
by fmas321
Employees Worked With
Several of the sales staff.
May 24, 2020
a mixed bag Purchased a 2018 Toyota Sienna on May 13. (Deal# 95502) The paperwork went fairly smoothly and the sales person (Jamier Gonzalez) was courteous and Purchased a 2018 Toyota Sienna on May 13. (Deal# 95502) The paperwork went fairly smoothly and the sales person (Jamier Gonzalez) was courteous and professional. However there was an inordinate amount of time waiting for the release of the vehicle and then learned we would be responsible for a 50 mile shuttle back to the dealership for Jamier. Also discovered when we got home there was an obvious scrape on a small section of the lower right panel. (Have pictures to document.) Although we recognize our responsibility to look over the vehicle carefully, believe the dealership is ultimately responsible for noticing and documenting those scratches and could have mostly buffed them out in their shop. (No such damage was reported in the inspection report.) Overall am satisfied with the vehicle and the price was fair, but believe the dealership was lacking in the above mentioned areas. Ed Olson Scarborough, Maine This is an edit to my review. In fairness didn’t give the dealer an opportunity to rectify the damage issue so was pleasantly surprised when Jason Edwards, the used car manager, contacted me uninitiated and offered compensation. A fair settlement check was then sent. So ultimately the true test of a business is how they respond after a sale and IRA of Danvers met this test well. So overall give them high marks. Ed Olson More
by eolson2
Employees Worked With
Jamier Gonzalez
May 18, 2020
Worst place ever.bait and switch tactics. Will never buy from them again . my daughter went to purchase a ford focus and they had " problems" with the title. They then offered her a Nissan....which was more from them again . my daughter went to purchase a ford focus and they had " problems" with the title. They then offered her a Nissan....which was more money than she wanted to spend.....what a surprise so she goes to pick up the car and it won't pass inspection..... So they lend her a car.....with no gas in it customer service. Really?????? And she paid cash for it...these people are pethetic! More
by alc1513
Employees Worked With
No
March 18, 2020
I went in Saturday to buy a used Camry but because my insurance company was closed I had to wait until Monday to take it home as they needed the insurance binder. Monday morning I got a call from Sadik , insurance company was closed I had to wait until Monday to take it home as they needed the insurance binder. Monday morning I got a call from Sadik , the sales rep working with me... he called because he was happy to inform me that he had my car detailed inside and out, the registration was all set, the inspection sticker was in place and it was all gassed up waiting for me. Then he wanted to know what time I was coming. Had to tell him I wouldn't pick it up until Tuesday because I was recovering from surgery and actually couldn't drive myself so I had to wait until my son could take me. Tuesday we went out and Sadik had the day off... nobody knew anything about my car... They couldn't even find it on the lot. When they did find it it had not been detailed, the registration had not been done, there was no new inspection sticker and there was no gas in it either. Nobody could explain to me what happened. What they did tell me to do was go home and on Wednesday they would email and snail mail me my new registration. Then they told me I would have to go and get the inspection sticker on my own. I was livid! When I reminded them that I had already paid for them to take care of all that ...it was written into the purchase and sales agreement they said that they would be sending me a check to cover the cost of an inspection. They did not offer to detail the car even after they admitted it had not been detailed. I would never recommend this dealership. Once you sign that purchase and sales agreement they don't give a sh** about following through... and the thing is, this isn't just some lame gesture out of the side of the mouth.. you pay for license, registration and inspection fees. It's all part of the contract!!! It's in writing! I AM SHOCKED AT THEIR VERY POOR CUSTOMER SERVICE SKILLS..OR LACK THEREOF! IRA Toyota... 2 thumbs down!!!👎👎 More
by Driver
Employees Worked With
Sadik, Gus Doughman
February 23, 2020
If you want to buy a CPO that has a damaged headliner, broken vanity mirror, and promises that go unfilled, then buy here. The interior section of the CPO worksheet wasn't even filled out. I should have b broken vanity mirror, and promises that go unfilled, then buy here. The interior section of the CPO worksheet wasn't even filled out. I should have been more thorough, but it's not all on me. Was told body panel damage would be taken care of it wasn't. Then after calling the sales person multiple time it was pretty obvious it wasn't going to happen after the sale. He told me we need the car there, lol, I know that, you were supposed to call me with dates to bring it in. More
by 2020AndStillShady
Employees Worked With
Nameless (no need to get personal)
November 13, 2019
Dishonest sales practices made us to walk out from the dealership. The sales manager claimed that my credit score was not enough as a tier 1 credit which was total B.S. as my credit score numbers are exc dealership. The sales manager claimed that my credit score was not enough as a tier 1 credit which was total B.S. as my credit score numbers are exceptional and close to 800. So based on the score they decided to flip the initial lease quote and gave me higher monthly lease numbers and requested to put around $500 down. I went to another Toyota dealership and was approved for tier 1 credit and got the lease numbers lower then Ira quote me on. Dishonest practice. Stay away from them More
by ggsa1971
Employees Worked With
Sales manager
