Ira Toyota of Danvers

My wife made an appointment to bring in her RAV4 for two issues: 1) state safety inspection; 2) to resolve some strange messages she was seeing on the display screen. She had to wait two hours to get the issues: 1) state safety inspection; 2) to resolve some strange messages she was seeing on the display screen. She had to wait two hours to get the inspection done. Instead of keeping to the appointment schedule, the service department was taking drive-ins, without appointments, ahead of those with appointments. If you aren't going to honor those appointment times, then why have people make appointments. Doing this is rude and disrespectful to those that thought ahead and scheduled time. Alex, the service consultant had no interest in helping to solve the problem with the strange messages. After two hours, my wife left in disgust. We have least 12 cars from Ira over the past 20 years. This is how a good customer gets treated. I will have to tackle the strange messages myself because Ira's crack service team didn't want to take the time to look at a one year old vehicle with less that 3,000 miles on it. So much for two years of free maintenence. My car's lease is up in 13 months. I guess we will be talking to another dealership. For certain, when the RAV4 lease it up in two years, my wife will not be talking to anyone in Ira. More

Excelent attention, information and help. Salesman is very prepared, together with the wholeservice of the co. Financial area is beyond expectation Salesman is very prepared, together with the wholeservice of the co. Financial area is beyond expectation More

They said they would do inspection and did not do it. Very very very bad. I would have given zero stars if possible, terrible terrible terrible, Very very very bad. I would have given zero stars if possible, terrible terrible terrible, More

Like always excellent customer service, best dealership in ma period, never had an issue with Ira of Danvers, keep it up in ma period, never had an issue with Ira of Danvers, keep it up More

Jason was great in helping me find a tacoma and made me feel confident i was getting the best deal. Kenny in finance simplified and explained everything making for a swift easy transaction. feel confident i was getting the best deal. Kenny in finance simplified and explained everything making for a swift easy transaction. More

My service person, Fabiana, was extremely helpful, polite, and respectful. She understood exactly what service I needed polite, and respectful. She understood exactly what service I needed More

My 2013 Highlander was in to replace a ‘door check’. That went fine. The service advisor told me the car needed a new serpentine belt, that the existing belt was an aftermarket part and it was cracked a That went fine. The service advisor told me the car needed a new serpentine belt, that the existing belt was an aftermarket part and it was cracked and worn. I told him to replace the belt. BUT, I also said that ALL maintenance on that car was done at Ira. If it has an aftermarket belt, IRA INSTALLED IT. Sure enough, the advisor confirmed the belt was changed 3 years ago (28,840 miles on the belt) at this Toyota dealer. That it was NOT a Toyota part; it was an aftermarket part. He said that sometimes they run out of Toyota parts and will install aftermarket parts. I BRING MY CAR TO THE DEALER TO MAKE SURE THEY INSTALL OEM PARTS. IF THEY’RE OUT OF STOCK ON A PART I WOULD EITHER LEAVE THE CAR UNTIL THEY GET IT OR COME BACK. THEY NEVER TOLD ME THE BELT THEY PUT IN WAS AFTERMARKET, NOT OEM. They have commercials telling people to use their service because you get “GENUINE TOYOTA PARTS. KEEP YOUR TOYOTA A TOYOTA”. Now, after 3 years, the belt needs replacing…..$260.56. THE LAST BELT WAS ORIGINAL AND LASTED 116,260 MILES. SO YESTERDAY I PAID $260 TO REPLACE AN AFTERMARKET SERPENTINE BELT INSTALLED BY IRA TOYOTA FOR A PART THAT SHOULD HAVE LASTED 100,000 MILES. IRA TOYOTA SHOULD COVER THE COST OF THAT BELT REPLACEMENT. THEY NEVER TOLD ME THEY WERE OUT OF STOCK ON OEM TOYOTA BELTS. YESTERDAY I PAID FOR THE SAME REPAIR BECAUSE THEY INSTALLED A CHEAP BELT. More

First impressions are important. Walking into the dealership, all looks clean, well organized, good rapport amongst staff,and pleasant and helpful and knowledgeable with clients. Walking into the dealership, all looks clean, well organized, good rapport amongst staff,and pleasant and helpful and knowledgeable with clients. Work done within estimated time, and car returned clean and all in order. Good people to do business with. More

Long wait and dashboard still showing maintenance required after the car has been serviced !!!!! Need to call dealership to fix it required after the car has been serviced !!!!! Need to call dealership to fix it More

Very good service by Matt Buono , pricing was right too . . Work explained in lucid mannry . Work explained in lucid mannry More