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Ira Toyota of Danvers

Danvers, MA

Overview
Reviews
Vehicles
4.4
1,697 Reviews
Call Dealership (978) 739-8300

99 Andover St

Danvers, MA

01923

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Showing 1,697 reviews

December 30, 2024

Will was great. He helped me with my car service. I booked an appointment with David but somehow I got will but he is still great More

by sunhourhuy
Recommend Dealer
Yes
Employees Worked With
Will
Report | Print
Jan 01, 2025 -

Ira Toyota of Danvers responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ira Toyota of Danvers. Please let us know if there is anything else we can do for you; we are more than happy to help!

December 30, 2024

On time, thorough about what done, clear about what was done very courteous and professional More

by Susan Fuller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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Jan 01, 2025 -

Ira Toyota of Danvers responded

Hi Susan, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

December 28, 2024

The waiting is too long for an oil change. But the service is excellent and coffee is good. More

by Caguilar050783
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Report | Print
Dec 29, 2024 -

Ira Toyota of Danvers responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 27, 2024

Rick Harper was a wonderful help. He’s a good listener, caring and carefully explains things. He took great care of me. More

by bethanyglaser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Harper
Report | Print
Dec 28, 2024 -

Ira Toyota of Danvers responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ira Toyota of Danvers. We hope you have a great day!

December 27, 2024

Excellent from arrival to pick-up. The team’s video is explanatory and Rick Harper is an excellent service rep! More

by Ed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Harper
Report | Print
Dec 29, 2024 -

Ira Toyota of Danvers responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 25, 2024

Thought changing spark plugs and transmission fluid change was very expensive at $680. Would not do that again at IRA. More

by David Em
Service Price Transparency
Service Time
Recommend Dealer
Yes
Employees Worked With
Bryan Gonzalez Adames
Report | Print
Dec 26, 2024 -

Ira Toyota of Danvers responded

Hi David, thank you for taking the time to leave us your honest feedback. Please reach out to us at (978) 739-8300 so we may assist you in moving forward towards a resolution.

December 24, 2024

3 hours for oil change and inspection is not ok. If you can’t handle the appointments don’t make them. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Report | Print
Dec 27, 2024 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize for the wait times at this visit. We worked to contact you directly and appreciate your understanding. Your business and satisfaction are important to us. You are welcome to contact us or the general manager Mark Giovanni directly at 978-739-3718.

December 24, 2024

The manager and salesman Adolfo were very helpful, finance also. I’ve been doing business with you for looks like it continues More

by frashe1946
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adolph five star and Jen five star
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Dec 25, 2024 -

Ira Toyota of Danvers responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

Dec 25, 2024 -

frashe1946 responded

See you Thursday for my registration and sticker

December 23, 2024

Scheduled an appointment for a recall only to be told that they didn't have enough time to do the recall More

by sunny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
Report | Print
Dec 27, 2024 -

Ira Toyota of Danvers responded

Thank you for the feedback and we apologize for this concern. We are glad to look further into this issue however unable to identify any visits with the information provided. You are welcome to contact the team or the general manager Mark Giovanni directly at 978-739-3718.

December 22, 2024

Great service with their customer. I love to go again whenever I need it in future. More

by sidiqi hijratullah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I forgot his name . I can say he is little short person , Gary Cooper, Carl Caporale, John Arena
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Dec 24, 2024 -

Ira Toyota of Danvers responded

Hi Sidiqi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Toyota of Danvers! We look forward to your next visit! Take care!

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