Ira Toyota of Danvers

Edwin is great very knowledgeable and customer focused. Waiting area is clean and well equipped. Waiting area is clean and well equipped. More

Concerns dont matter. Expectations not met. I went for 3 things. Oil change, sticker, and to look at my whipers because one was loose. My car was driving smoothly othe Expectations not met. I went for 3 things. Oil change, sticker, and to look at my whipers because one was loose. My car was driving smoothly otherwise. I left 4 and 1/2 hours later and $420 in the hole after being sold an alignment, brake fluid flush, and a car driving like crap. I brought it back 2 days later to give them a chance to fix it instead of leaving a bad review. After another 4 hours they said they put my tires back and realigned it but it was even worse. When i turned around to tell them it wasnt fixed, i was told i needed new tires(only 20k miles on them). Once i argued that, i said i wanted to be refunded for the allignment i cearly didnt need. They told me i needed to come back again when someone qualified to look at my car would be there to actually fix it which is rediculous. Someone should always be there. Not only that a couple days later in a snow storm my whiper broke off so clearly they didnt even look at that either. I will not be going back to have them doing anything. More

John was informative and a pleasure to work with. . He listened to what we were interested in and found us exactly that. . He listened to what we were interested in and found us exactly that. More

Good service, good people and perfect quality of everything! Highly recommend this dealer and service everything! Highly recommend this dealer and service More

I have owned Toyotas for 20+ years and always had my car serviced at dealerships. Before this, I was serviced at Toyota of Watertown, Toyota of Wellesley and Boch Toyota. I never experienced the extra wait serviced at dealerships. Before this, I was serviced at Toyota of Watertown, Toyota of Wellesley and Boch Toyota. I never experienced the extra waiting time ( this visit for routine maintenance—I arrived at 2 pm with an estimated finish time of 4-4:30, but wasn’t finished until 6) that I have since I have been taking my Camry to Ira. Not just this time, but every time.. You seem to have a systemic issue and should at minimum provide realistic completion times. I still have reason to go to Metro West and will schedule my service elsewhere if this continues. Toyota of Watertown was so much better. More

Angel my service asvisor is top notch. Helpful, professional and courteous. Will be calling him in the future for service Helpful, professional and courteous. Will be calling him in the future for service More

Everybody we dealt with was friendly, efficient, knowledgeable and informative. This made the transaction easier to accomplish w/o any negative vibes. knowledgeable and informative. This made the transaction easier to accomplish w/o any negative vibes. More

Very efficient I was able to purchase trade in my auto finance and register plus have state inspection done to save me from a return to Ira Toyota the next day ! finance and register plus have state inspection done to save me from a return to Ira Toyota the next day ! More

I recently had the worst experience trying to buy a car through IRA Toyota, and I feel compelled to share my disappointment. I was made to wait for almost a month without any clear communication or updates through IRA Toyota, and I feel compelled to share my disappointment. I was made to wait for almost a month without any clear communication or updates, and even after all that, there wasn’t the slightest acknowledgment or apology for the delay. The communication with the dealer was equally frustrating—disorganized, unresponsive, and lacking basic courtesy. It felt as though my time and interest in making a purchase were not valued at all. Buying a car should be an exciting and smooth process, but this experience was anything but that. I strongly recommend avoiding IRA Toyota if you’re looking to buy a car. Save yourself the frustration and take your business somewhere that values customer service and respects your time. This was truly a disappointing and unprofessional experience. More

The wait time for an oil change appointment (3 Hours? 0720 AM? Not the first time, maybe the last. I purchased my car at this dealership in 2017 and have been a regular customer since. I am repeatedly di 0720 AM? Not the first time, maybe the last. I purchased my car at this dealership in 2017 and have been a regular customer since. I am repeatedly disappointed. More