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Ira Toyota of Danvers

Danvers, MA

4.4
1,756 Reviews

99 Andover St

Danvers, MA

01923

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Showing 1,756 reviews

July 03, 2023

Very professional. Clean & efficient. Our salesrep was helpful & knowledgable about what we wanted in a car. More

by AlexJess
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenny, Edwin Olivio
Jul 07, 2023 -

Ira Toyota of Danvers responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 01, 2023

My 1 and a half hour oil change took 3 hours. I asked for a new battery for my key. Realized when leaving, that was forgotten. More

by sne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Center
Jul 10, 2023 -

Ira Toyota of Danvers responded

Thank you for taking the time provide this feedback and we apologize for any concerns. We strive for a timely experience and apologize for the key battery concern. We’re eager to resolve the battery concern and you’re welcome to contact the team or the general manager Mark Giovanni at 978-739-2718 for further assistance.

July 01, 2023

Edwin Alcantara saved us when we needed emergency repair. His patience and expertise were excellent. More

by slbnyc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Alcantara
Jul 04, 2023 -

Ira Toyota of Danvers responded

Thank you for your kind words for Edwin, we appreciate it!

July 01, 2023

Ida was very helpful to help me with my wife’s car. I would recommend to anyone who wants to buy a car just go there and ask for her. She is very nice. Thank you very much. More

by elsaint123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ida Lifo
Jul 04, 2023 -

Ira Toyota of Danvers responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 30, 2023

Very accommodating and will tell you everything you need and want to know About the car. More

by eemia28
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
John Arena
Jul 13, 2023 -

Ira Toyota of Danvers responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 30, 2023

I’m so happy to have a team of people that care about my needs as far as my vehicle I was provided with options and a rental vehicle as I need my vehicle to work. They were just the best More

by Elvira
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bill and Angel from Toyota
Aug 03, 2023 -

Ira Toyota of Danvers responded

Thank you for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!

June 28, 2023

Denise Breen explained the process and how long the service would take. She was right on target. We were pleased. More

by ccharest1
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Denise Breen, Aiman Varoqua
Jul 13, 2023 -

Ira Toyota of Danvers responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 28, 2023

The dealership is great, my salesman I believe his name was Armin, was extremely helpful and put up with my attitude! He was very nice to me and everybody that was helpful. It's a great dealership More

by Corinmatrix
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Aiman Varoqua
Jul 01, 2023 -

Ira Toyota of Danvers responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

June 28, 2023

Been with IRA a long time. Their service and customer service is great. Rich Swanson was amazing to work with. Made my process so easy. More

by sassofour
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Rich Swanson
Jul 01, 2023 -

Ira Toyota of Danvers responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

June 26, 2023

Horrible. Unfinished work. Dirty car inside. No protection used. It takes forever to have a response. It took more than 1 month for just a door handle replacem More

by Ervin Qyra
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Richard Harper
Jun 27, 2023 -

Ira Toyota of Danvers responded

Thank you for the feedback and we apologize for any concerns. The team strives for a timely experience however at times there are part delays. We applicate you reviewing this further with us directly and you’re welcome to contact the general manager Mark Giovanni at 9787393718 should you have further concerns.

Jun 27, 2023 -

Ervin Qyra responded

Work still not 100% done. Missing clips. Use of protection in the interior- NO. Driver seat all black from dirt. Delays. Not following up on ordering the proper replacement parts. Arrogance. No transparency on break down costs. No check performed before handing the car to the owner. Unfinished work. What else do you need. Just disappointed.

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