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Ira Toyota of Danvers

Danvers, MA

Overview
Reviews
Vehicles
4.4
1,836 Reviews
Call Dealership (978) 739-8300

99 Andover St

Danvers, MA

01923

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Showing 1,836 reviews

October 12, 2023

I went to Ira Toyota to do oil change and rotated tires they did it excellent job More

by Olivo6953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not the name
Report | Print
Oct 13, 2023 -

Ira Toyota of Danvers responded

We're delighted to hear that Ira Toyota of Danvers provided you with an excellent oil change and tire rotation service. Your satisfaction is important to us, and we're here to ensure that you receive top-notch service every time. Thank you for choosing us for your service!

October 11, 2023

Love this place! My go to for over 35 years! Service and Sales amazing! Always recommend! More

by wilgt1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Sitomer is the best!
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Oct 13, 2023 -

Ira Toyota of Danvers responded

We're incredibly grateful for your long-standing loyalty and recommendation! It's wonderful to hear that Ira Toyota of Danvers has been your go-to place for over 35 years, both for service and sales. Your trust and support mean a lot to us, and we're committed to continuing to provide you with exceptional service. Thank you for choosing us!

October 07, 2023

Always helpful and service people are the best and wouldn’t go anywhere else been going there since 2008 More

by Bharleyroadking
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Robelo
Report | Print
Oct 10, 2023 -

Ira Toyota of Danvers responded

Thank you for your kind words about our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

Oct 10, 2023 -

Bharleyroadking responded

Keep trying to be the best.

October 07, 2023

Service used to take care not to sully my interior during repairs. Not anymore tho. Greasy fingerprints inside and out More

by jeffrkendall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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October 07, 2023

service was great. Mr. Patel helped me today and he was very nice and kind. time flew. my only complaint is there was no chocolate chip cookies when I went to buy some More

by mirnasilva13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alpesh Patel
Report | Print
Oct 10, 2023 -

Ira Toyota of Danvers responded

We are delighted to hear that you had a great service experience with Mr. Patel and that the time flew by. We strive to provide a pleasant and efficient service for our customers. I apologize for the missing chocolate chip cookies during your visit! We'll try to have those stocked for your next visit. We appreciate your kind words and your business!

October 06, 2023

Horrible experience, it took 3 hours for an oil change and I had made an appointment. I was told an hour to 1.5 hours when I left the car at service. I waited in the crowded waiting area and the bathroom More

by sjgallagher329
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Oct 09, 2023 -

sjgallagher329 responded

Bianca in customer service reached out to investigate the situation. She is very kind and listened to everything I had to say. She checked in with the device department and communicated my concerns. She also offered me credit on service. Bianca went above and beyond. She is truly an asset to the team at Ira.

Oct 10, 2023 -

Ira Toyota of Danvers responded

Thank you taking the time provide this feedback and we apologize the visit fell short of expectations. Thank you for speaking with us further today and allowing the opportunity to rebuild your trust. We apologize that there was a temporary facility issue with the water and we were able to provide an alternate solution at our neighboring facility. We appreciate your business and you’re welcome to contact the general manager Mark Giovanni at 978-739-3718.

October 06, 2023

Alpesh Patel at service is professional, knowledgeable, and friendly. The services received that day made my stay more inviting. More

by sunzshine5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alpesh Patel
Report | Print
Oct 10, 2023 -

Ira Toyota of Danvers responded

It's fantastic to hear that you had a great experience and that Alpesh provided professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 06, 2023

Always great service and helpful with questions. Employees are always friendly & helpful. Highly recommend for service. More

by Grybedard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Breen
Report | Print
Oct 10, 2023 -

Ira Toyota of Danvers responded

Thank you for your kind words about our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

October 04, 2023

The service department during my last maintenance appointment were very helpful & communicative. The mechanic was struggling to get the wheel locks off my fairly new car. Although the service took lo More

by Kaitlyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
unsure of name
Report | Print
Oct 05, 2023 -

Ira Toyota of Danvers responded

That's fantastic to hear! We're so happy you had a great experience. We always strive to provide the best service to our customers, so we're glad to hear you were pleased. Thank you for your review!

October 04, 2023

Awful was offering cash and they did not want to meet me halfway they let money walk out the door More

by fumero75
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Fazal Mann
Report | Print
Oct 06, 2023 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize that the terms did not meet with your expectations. Thank you for reviewing with us further and reviewing other options. As reviewed we have provided competitive terms for this specialty model. We appreciate your consideration. You’re welcome to contact the general manager Mark Giovanni at 978-739-3718 with any further concerns.

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