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Ira Toyota of Danvers

Danvers, MA

4.4
1,756 Reviews

99 Andover St

Danvers, MA

01923

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Showing 1,756 reviews

August 30, 2023

CONTINUED OUTSTANDING SERVICE AT TOYOTA IN DANVERS PROVIDED BY BRUCE BREWER, AUTO APPOINTMENTS ARE TIMELY AND PRE ESTIMATION OF CHARGES PROVIDED, IF ADDITIONAL SERVICES ARE REQUIRED OR SUGGESTED WE AR More

by Bunny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Brewer
Sep 09, 2023 -

Ira Toyota of Danvers responded

Thank you for choosing Ira Toyota of Danvers! We were pleased to hear that we could provide you with an excellent service experience and to know our service staff was able to meet your expectations. We look forward to the pleasure of serving you again!

August 29, 2023

Rich Swantson is a great guy who genuinely wants to put you in a great car. You're going to want to buy a car when you talk to him, and if my experience is anything like the normal, you should trust that f More

by PKConnolly
Recommend Dealer
Yes
Employees Worked With
Rich Swantson
Sep 10, 2023 -

Ira Toyota of Danvers responded

Congratulations on your new vehicle! At Ira Toyota of Danvers, your satisfaction is our ultimate goal and we are pleased to hear that Rich was able to provide you with an exceptional sales experience! Thank you for the recommendation. We look forward to the opportunity to assist you again in the future!

August 29, 2023

I was surprised by maintenance charge that was $100 more than 39.95 I signed up for No other work done than what they said was included More

by saltyshores169
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember check service record
Sep 01, 2023 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize for any billing concerns. We’re unable to reference the visit with the information provided. It appears there was likely another service/s provided. We would like to ensure you have all of the information. We appreciate your business and you’re welcome to contact the general manager Mark Giovanni at 978-739-3718.

August 26, 2023

Slick practice to add on overpriced options. When you decline, they ghost you before they register the car More

by PMRrmc1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Rich Swanson
Sep 21, 2023 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize for any concerns. The team offers any protections in good faith and strives for exceptional communications. We’re unable to find details with the information provided. Your satisfaction is important to us and you’re welcome to contact the general manager Mark Giovanni at 978-739-3718.

August 24, 2023

Took 2 1/2 hrs for an oil change even with an appointment service advisor never updated me i had to find him and he just said sorry we re backed up then another advisor came back with the bill and i told him More

by Joelleba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aidan fitzgerald service advisor
Sep 22, 2023 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize for the delay. As noted during peak periods delays can occur and we appreciate your patience. We’re glad the manager was able to assist to your satisfaction. We value your business and you’re welcome to contact the general manager Mark Giovanni 978-739-3718 should you need assistance.

August 23, 2023

Clean, comfortable and spacious waiting area. Honest people who don’t give you the runaround or find ways to make you repair things that aren’t needed. More

by Busy woman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wilson Caceres
Sep 06, 2023 -

Ira Toyota of Danvers responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

August 22, 2023

Vadim Plesca (my salesperson), was professional, attentive and a pleasure to work with. The whole experience was actually pleasant. More

by richardjgarland6
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Vadim Pleska
Aug 30, 2023 -

Ira Toyota of Danvers responded

Congratulations on your new vehicle! We are thrilled that Vadim provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

August 22, 2023

I see a big improvement in the Service Center. My Camry had its 80,000 mile maintenance and everything went smoothly! More

by oscarnco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shauna, Service Dept
Sep 02, 2023 -

Ira Toyota of Danvers responded

We are so pleased that we were able to provide you with an exceptional experience. It will be our pleasure to assist you again with any automotive services you may have in the future. Thank you for choosing Ira Toyota of Danvers! We appreciate your business!

August 16, 2023

They are a great car dealer. We have bought a lot of cars from them. Clint is great salesman. Jesus is awesome in finance. Mark and Peter ar great as well. More

by Truckgirl29
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Giovanni, Clint Yang
Aug 18, 2023 -

Ira Toyota of Danvers responded

We are glad we could help!

August 16, 2023

I am so impressed of the professionalism of the service agent that received me. This is my favorite dealership as from today More

by Fornoh john
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
Aug 18, 2023 -

Ira Toyota of Danvers responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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