Ira Toyota of Danvers

Everyone is so great as soon as you pull in. The service writer, Nate explained what they’d be doing today (my ca is a lease) and approximately how long it would take, then showed me to the wait The service writer, Nate explained what they’d be doing today (my ca is a lease) and approximately how long it would take, then showed me to the waiting room More

My experience with IRA Toyota was great! They had the vehicle I was looking for, gave me a good price on that vehicle as well as my trade in. Jason was very professional and helpful througho They had the vehicle I was looking for, gave me a good price on that vehicle as well as my trade in. Jason was very professional and helpful throughout the deal. Well done IRA! More

I am glad they were able to do work on my car which the warranty covered however it was like pulling teeth getting a detailed copy of my warranty, which I have yet to obtain at this point. Additionally, wh warranty covered however it was like pulling teeth getting a detailed copy of my warranty, which I have yet to obtain at this point. Additionally, when I went to pick up the car near closing the person I was working with was gone for the day and one lady was completely unwilling to help me. They had to find my keys, then finally someone help me pay for what needed to be paid for And they gave me my keys. I went to find my car outside and wasn’t able to find it and was met with two people who did not speak a word English, and had to find my car on my own, which was parked in the dark in a spot amongst many cars that wasn’t easy to find. So it was a stressful experience and I felt like the guy Brandon was very rude to me in finance when I was simply asking for a copy of my warranty. And I asked the guy will in service for a copy and he claimed he would get it to me later, which of course he never did because he wasn’t even there when I went to pick it up More

Once again I had my oil changed at Ira Toyota and requested the best service advisor that they have, Steve Mahan. I was 10 minutes early for my appointment, the service department was busy, and Steve requested the best service advisor that they have, Steve Mahan. I was 10 minutes early for my appointment, the service department was busy, and Steve said no problem and took my car right away. I presented him with a coupon from Ira Toyota that I received in the mail for a Penzoil oil change and he took it and said the car should be ready in a couple of hours. Sure enough, the car was ready on time. I have been taking my family’s four Toyota vehicles for service at Ira Toyota for many years and I request Steve Mahan as my advisor every time. I highly recommend him. More

After buying about 8 new cars from IRA I can say that I have had nothing but a great experiences with this dealership. For a service representative, I strongly recommend Steve Mahon. He has an excellent at have had nothing but a great experiences with this dealership. For a service representative, I strongly recommend Steve Mahon. He has an excellent attitude and a professional manner. More

I started out unhappy related to some confusion as to what I was told on phone regarding my service appointment. However, service provider Tom Chase went out of his way to be helpful in sorting out th what I was told on phone regarding my service appointment. However, service provider Tom Chase went out of his way to be helpful in sorting out the trouble. He was very polite, professional and caring in finding a solution to my problem. I would definitely call him in the future to be my service provider. Thank you Tom! More

Wonderful experience at this dealership. The process was smooth and efficient. Thank you Jack for your help! The process was smooth and efficient. Thank you Jack for your help! More

The new tires look dirty with a white residue (what is that???), the 7 year old tires look cleaner than the new ones. Even after the last night rain they still look like the white dust or glue is still on that???), the 7 year old tires look cleaner than the new ones. Even after the last night rain they still look like the white dust or glue is still on!! No a complimentary car wash either. The bill much came much higher than the estimate. Really disappointed! I have been a TOYOTA customer since 2008!!!! More

The staff I dealt with were friendly and accommodating. Chris O., gave me a fair price on a 2022 RAV4 Hybrid and was very responsive to all my questions. I got a great interest rate from Toyota and. Kenny Chris O., gave me a fair price on a 2022 RAV4 Hybrid and was very responsive to all my questions. I got a great interest rate from Toyota and. Kenny L. walked me through the hole process and was quite personable as well. After I picked up the car, I had some questions on the financing. The financial manager, Brandon B.called me the next day and cleared everything up. All in all, I had a very positive experience at Ira Toyota and Danvers. More

The dealership is friendly, timely and communicative delivering quality work. The service center is also very customer friendly. delivering quality work. The service center is also very customer friendly. More