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Ira Toyota of Danvers
Danvers, MA
2,171 Reviews
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Showing 2,171 reviews
March 18, 2026
I had a very disappointing experience at IRA Danvers Toyota, mainly due to the extremely unprofessional behavior of the service advisor Fabiana. I scheduled an oil change appointment online and even cal Toyota, mainly due to the extremely unprofessional behavior of the service advisor Fabiana. I scheduled an oil change appointment online and even called ahead to confirm before driving there from far away. When I arrived, Fabiana’s first response was that they do not have enough staff to do the work, and that even if someone has an appointment, they can still deny service. That was shocking to hear from after taking the time to schedule and confirm the appointment. Then she told me that my car did not need an oil change until 10,000 miles, even though I had a service light on and a sticker indicating service was due. Instead of listening, she dismissed my concern and was very rude and dismissive. What should have been a simple oil change ended up taking 2–3 hours, and the interaction was unpleasant throughout. The car wash that is usually included was also not done because she claimed it was “broken.” However, when I spoke with the manager, he said the car would be washed. Overall, Fabiana was unprofessional, rude, and showed no respect for customers’ time. This experience was extremely frustrating and poorly handled. I will not return to this location again, and I would not recommend it based on this experience. More
by Sam
Employees Worked With
Fabiana
March 14, 2026
When I picked up my vehicle the service advisor just brought me to the terminal to pay, no review on the work just sign and pay. He then walked me out of the service center told me where my car was but brought me to the terminal to pay, no review on the work just sign and pay. He then walked me out of the service center told me where my car was but pointed me in the wrong direction. If I didn't have the service plan I would not come here. More
by Rugger in the states
Employees Worked With
Denise and Edwin i believe his name was.
March 14, 2026
Dealership has been my go to for about 6 toyota highlanders by now. Their 2 year included service plan is a big incentive, great sales rep and the best service technicians for quality care. The highlanders by now. Their 2 year included service plan is a big incentive, great sales rep and the best service technicians for quality care. The service agents and managers are all experienced, knowledgeable and great listeners to why we are there. Can't say enough about IRA Toyota od Danvers MA. Take the best advice and check them out yourself. More
by MIKE
Employees Worked With
Service agent Matthew
March 10, 2026
Service advisor angel advised to take throttle service, Ari conditioning refresh for a Corolla hybrid with 30,000 miles. Toyota recommends only doing this in case of issue between 30,000 and 60,000 miles. Ari conditioning refresh for a Corolla hybrid with 30,000 miles. Toyota recommends only doing this in case of issue between 30,000 and 60,000 miles. Please stick to manufacturer recommendations for service and only do service if any issues are reported. This costed an additional 300$ More
by russfrancis28
Employees Worked With
Angel
March 05, 2026
I was in for my 10,000 mile service and they told me it would be about 2 hours. I was out in 1 1/2 hours. Nice waiting room and congenial service people. would be about 2 hours. I was out in 1 1/2 hours. Nice waiting room and congenial service people. More
by lewisnf
Employees Worked With
Unknown
