Ira Subaru - Service Center

Good afternoon to all the workers at the dealership. I just needed a extra remote key made for my 2012 Subaru Outback. Key was $ 140.00. Program Key & Fob to Vehicle. 175.00. The Mechanic put the new key just needed a extra remote key made for my 2012 Subaru Outback. Key was $ 140.00. Program Key & Fob to Vehicle. 175.00. The Mechanic put the new key in coin holder, but when the lot employee put the car in employee parking area, it took another 15 minutes finding the car. Long story short, I had Yvonne D. Hop in passenger side & drove to mechanic to ask him were the key went.😂 I looked way under seat from back to front & my finger caught the loop of ring. @ that point, holy 💩, I need a nap now. The Dealership is huge, have some patience. With the Covid 19, it can & will stress all of us. Factory dealer parts & service are always hurt. Remember try to keep your cool also. Kindness does wonders, Chris W. More

Quick & Easy Went in today for my oil change/tire rotation appointment and Jake met me right away, got me in & set my car up for service and when I asked about add Went in today for my oil change/tire rotation appointment and Jake met me right away, got me in & set my car up for service and when I asked about adding on a detail, was able to set me up with the right type of detail service for me for the day. Went home and he called me almost 2 1/12 hours later letting me know it was ready to go. Picking up my car was super easy and quick even though I spent almost half an hour having a laugh with him and the service manager, wish I got his name. First time there & definitely not my last :) More

Scammers I hate going to Ira Subaru Of Danvers, Stay far away from this dealership! I Purchased a brand new Subaru back in 2015, I left $1000 cash deposit, aft I hate going to Ira Subaru Of Danvers, Stay far away from this dealership! I Purchased a brand new Subaru back in 2015, I left $1000 cash deposit, after final paperwork was completed, I drove my new car home and then looked at paperwork again, the $1000 deposit was not credited/deducted to the purchase price. I had to call and fight for my deposit back, this took almost a month to resolve. Also, with this car I purchased their extended warrantee, which provides me warrantee repairs w/ zero deductible, every time, every car purchased over the years, I have to fight w/ advisors that #1 I have an extended warrantee and #2 I have zero deductible! I can see that I have the extended warrantee on your computer when they're writing up the work invoice!! I point this out to the advisor and they say...you have better eyes than me! not to mention that the car is still under manufacture's warrantee to begin with. This warrantee fight happens w/ every car I have purchased, I know it's my fault, it's my 5th Subaru so I know it's all on me for my continued stupidity for always purchasing a car at Ira Subaru of Danvers! While bringing in the car in for warrantee issues, I also took my other Subaru in for a quick look at, steering was becoming a problem, they had the car for almost 5 hours when they called me to let me know it needed a new drive belt w/ pulley for roughly $300 because belt was cracked but that wasn't the real issue, they also claimed that the transmission lines were leaking all over undercarriage and needed immediate attention at the price of $531 also head gaskets were leaking and also needed attention at the price of $1744. Stupid me almost had all the work done when the advisor claimed that if I didn't at least repair the leaky transmission lines that every time I braked I would be spurting transmission fluid onto the cars behind me and ruining everyone's paint job! What? HUH? Then I remembered that this car was in an accident a couple of months ago and the frontend was badly damaged, I just got whole frontend repaired, surely they would have noticed the leaking transmission, right? Plus my garage doesn't have any transmission fluid or any fluid on the floor, right then I said never mind, I will just junk the car or trade in for something else it's just not worth the money to repair, the advisor kept saying it will be a darn shame for you to bring your car in for a trade in and the transmission dies on you for not repairing, I said I will just have to take that risk. I then took the car over to another dealership to get trade in value, told new dealership what I was told, it had leaky transmission, they appraised the car, told me thank you for being honest w/ accident, etc and gave me a price and then said btw the transmission is not leaking, What? Huh? It isn't??? so then I took this "non-leaky transmission" to a mechanic in my neighborhood, left the car w/ him showing him the text of repairs needed from Ira Subaru Advisor, he called me an hour later stating I owe him $65.81 for a new drive belt, transmission dry as a bone, nothing loose nothing leaking and even tho Subaru is known for always having leaky head gaskets alas this car had no leaks anywhere. Every time I go for anything, sometimes just for an oil change, they tell me I need new tires, really, those tires only have 5K miles on them, you need a new air cabin filter, even show me a picture of a nasty cabin filter, really??? I just replaced that filter last week myself did it really get that dirty in a week sitting in my garage, you need new wipers, that's funny I just replaced those when I replaced the air cabin filter. I really don't understand why there's not some sort of expose on this dealership and their dirty dealings. I wasn't even going to post a review, I was just going to stop using Ira Subaru of Danvers but they just pulled the same crap on my mother-in law but sadly she ended up paying for these fake repairs and all she needed them to do was check the defrost (which she claims still isn't fixed) and ended up w/ new tires, new wipers, new air cabin filter, new brakes and she only has 20K miles. However, I do know that I will not be buying my sixth Subaru at Ira Subaru of Danvers and I just gave my mother-in-law the card for my new neighborhood mechanic. More

12000 mile service Great service , friendly employees ,fast turn over Comfortable waiting room Discounted price ! Would highly recommend Ira Subaru service departme Great service , friendly employees ,fast turn over Comfortable waiting room Discounted price ! Would highly recommend Ira Subaru service department Courteous scheduler ,appointment time and date was perfect fir my busy work schedule More

I was assured that my car was leaking fluid I had the dealer investigate a possible leak which was not easily discernable by checking fluid levels under the hood. There had been a large fluid st I had the dealer investigate a possible leak which was not easily discernable by checking fluid levels under the hood. There had been a large fluid stain on the fresh fallen snow in the driveway under the car. I brought my vehicle in and was supposedly and thoroughly looked over. After a short time I was advised that the vehicle was leak-free. More

Service update and oil change Excellent and prompt service. Let me know exactly what was going to happen and how long it would take, as well as how much it would cost. I was dis Excellent and prompt service. Let me know exactly what was going to happen and how long it would take, as well as how much it would cost. I was disappointed that I was not able to have my car washed due to the cold weather. More

Helpful with an acute issue and flexible Dave was thoughtful. I complained of the car vibrating which he said was due to snow in rims. Then got me in right away with my need for an oil change Dave was thoughtful. I complained of the car vibrating which he said was due to snow in rims. Then got me in right away with my need for an oil change and tire rotation. More

exceptional William was so helpful I was so worried with the pending storm and my car repairs, William and everyone at Ira Subaru were so helpful in fact i bought a new car that day bec I was so worried with the pending storm and my car repairs, William and everyone at Ira Subaru were so helpful in fact i bought a new car that day because of how great they are here More

Worst experience of my life I was given an appointment to have some service done to my car i was told they had all the parts brought the car in at 8:30 am had to get a ride to do I was given an appointment to have some service done to my car i was told they had all the parts brought the car in at 8:30 am had to get a ride to do this then i got a call at 1:00 pm saying that unfortunately they didn’t have the parts to fix it and don’t know when they will have them to come and get the car and they will call me at some later date this is not acceptable bussiness relations More