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Ira Subaru - Service Center

Danvers, MA

4.8
548 Reviews
Call Service Center (978) 739-8850

548 Reviews of Ira Subaru - Service Center

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July 21, 2023

We avoid service there because they make appointments, and when you arrive after a 30 min drive, they offer a ride home, but no way back. After 3 hrs of waiting they give the report of what needs to be do More

by roberts.june2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
William Hernandez, Destiny Velasquez
Report | Print
July 20, 2023

Lindsay was awesome. Got everything done for me that she said she would try. in a timely manner. More

by Lgarlin08
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Lindsay
Report | Print
Jul 27, 2023 -

Ira Subaru responded

Thank you for your kind words for Lindsay, we appreciate it!

July 19, 2023

Friendly efficient dealership for service. They work to please customers. Very nice waiting room as well. More

by HOKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Hernandez
Report | Print
Jul 29, 2023 -

Ira Subaru responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

July 19, 2023

Everything went, Ok. Job well done Roger Cotman, service Advisor. Thanks for the great sports chat. More

by mjbgolf48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Cotman
Report | Print
Jul 29, 2023 -

Ira Subaru responded

We're happy you found our staff to be so supportive during your experience here at Ira Subaru.

July 18, 2023

New and large facility, friendly and knowledgeable personnel, Starbucks coffee, variety tea and bars, great communication, More

by sihotealin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nadiege
Report | Print
Jul 29, 2023 -

Ira Subaru responded

We're glad to hear you enjoyed your visit.

July 17, 2023

Lindsey is my service rep and always goes above and beyond! She is really exceptionsl! More

by Usercookie8322
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey
Report | Print
Jul 25, 2023 -

Ira Subaru responded

Thank you for your kind words for our staff, we appreciate it!

July 16, 2023

Mechanic did his job great and checked everything on my vehicle however the staff to drop off the car to didn’t know what they were talking about or how to describe what’s going on with my vehicle. One sta More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
Report | Print
Jul 21, 2023 -

Ira Subaru responded

We recently came across your Google review regarding your experience with our customer service, and we want to express our sincere apologies for the disappointment and frustration you encountered. We take customer feedback seriously, and your comments have alerted us to areas where we need to improve. We deeply regret that your experience did not meet our usual standards of service excellence. We understand the importance of providing attentive, courteous, and efficient customer service, and it is clear that we fell short of your expectations. Your feedback serves as a valuable opportunity for us to reevaluate our processes and make the necessary adjustments to ensure this doesn't happen again in the future. We would appreciate the chance to make it right. If you would be willing to provide us with more specific details about your experience, it would help us in addressing the issues you encountered. Please feel free to reach out to Myself, Daniel Hutt at 978.739.8866 so that we can discuss your concerns in more detail. Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention. We are committed to delivering exceptional customer service, and we hope to have the opportunity to restore your trust in our brand. Best regards, Daniel Hutt Service Director Dhutt@group1auto.com

July 15, 2023

I really liked my experience & this dealership. I would recommend to all my friends ! My service advisor was GREAT ! Yvonne Dejongh More

by egraff1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Dejongh
Report | Print
Jul 19, 2023 -

Ira Subaru responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

July 14, 2023

Excellent, friendly service! They addressed all of our concerns, arranged a Lyft for us, and were timely and professional. We are grateful! More

by sheila.reindl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nadege, Mike, and a man who seemed to be in charge
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Jul 19, 2023 -

Ira Subaru responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

July 11, 2023

Clean building , nice waiting area & helpful pleasant staff. Work done in a timely manner. Happy with service More

by Rosemarie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
Report | Print
Jul 28, 2023 -

Ira Subaru responded

We appreciate your positive review about your recent experience with us!

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