Ira Subaru

Worst experience of my life I was given an appointment to have some service done to my car i was told they had all the parts brought the car in at 8:30 am had to get a ride to do I was given an appointment to have some service done to my car i was told they had all the parts brought the car in at 8:30 am had to get a ride to do this then i got a call at 1:00 pm saying that unfortunately they didn’t have the parts to fix it and don’t know when they will have them to come and get the car and they will call me at some later date this is not acceptable bussiness relations More

Replace headlight I had a headlight that burned out which has happened several times with this car. Yvonne identified an extended warranty on my model for headlight bul I had a headlight that burned out which has happened several times with this car. Yvonne identified an extended warranty on my model for headlight bulbs. She was very helpful and friendly. More

Frustrating My tpms warning light came on. Being a nervous driver, I called and asked for an appointment. Was told no appointment necessary to check this. Just d My tpms warning light came on. Being a nervous driver, I called and asked for an appointment. Was told no appointment necessary to check this. Just drive into service bay and technician will help. We are open till 7 pm tonight. Got there at 615. Pulled in, told them my issue and am told we can't help you tonight. I explained I called for an appointment. Didn't matter. No one there to help. Whoever told you you could come in after 5 and get service was giving you bad info. It was your service department. On way home, car made funny noises and skidded twice. Some other light came on. Afraid to drive the car at this point. Bought it in April 2016 new. It has 8,000 miles on it. As I said, nervous driver. Don't drive much. Very frustrated. More

Service after Christmas 2 days after Christmas went to my dealer for an issue re starting the car. Fixed before stated wait time and resolved a second issue as well. 2 days after Christmas went to my dealer for an issue re starting the car. Fixed before stated wait time and resolved a second issue as well. More

Praise for service advisor Yvonne knowledgable about autos. The very best ever. She knew exactly what should be done. I always want to have her when I come. I have complete conf Yvonne knowledgable about autos. The very best ever. She knew exactly what should be done. I always want to have her when I come. I have complete confidence in her. She knows how to work on cars herself! More

Excellent Everyone was pleasant and helpful. Scott went over and above to help us. Other sales personal took the time to congratulate us. Bonus was the donation Everyone was pleasant and helpful. Scott went over and above to help us. Other sales personal took the time to congratulate us. Bonus was the donation to a charity of my choice. More

Outstanding help and lots of patience Leo patiently explained the differences of the various Subaru models & helped me determine which one was best for me. When I had decided I wanted the Leo patiently explained the differences of the various Subaru models & helped me determine which one was best for me. When I had decided I wanted the Impreza, Leo spent a lot of time explaining the pros and cons of leasing vs purchasing. He was always very patient & very helpful. Then he went above & beyond usual service in assisting in retrieving my old car from another dealership so I could use it for trade in. His level of service was amazing throughout the entire process. More

Amazing. Staff is very helpful.Its a nice change to work with people that are honest caring and do what they say they they’ll do. I was able get a appointment Staff is very helpful.Its a nice change to work with people that are honest caring and do what they say they they’ll do. I was able get a appointment for next day.My service agent Elaina Snyderman is awesome. I look forward for my next visit. Thanks More

No start battery bad Car would not start , battery problem. Called roadside assistance came in a flash . Started car with a jump, got in for service after the jump start Car would not start , battery problem. Called roadside assistance came in a flash . Started car with a jump, got in for service after the jump start . More

Wonderful dealership Great dealership with a knowledgeable sales team. All my questions were answered. I would definitely recommend and do business with them again. I love Great dealership with a knowledgeable sales team. All my questions were answered. I would definitely recommend and do business with them again. I love my Subaru Crosstrek. More