Ira Subaru

Our initial experience was not great. We drove 45 mins to see a car that your internet sales person said was available only to find out that it wasn't. We felt bait and switch but Jean Pierre went over an to see a car that your internet sales person said was available only to find out that it wasn't. We felt bait and switch but Jean Pierre went over and above to help us feel better. He even offered to reimburse us for our gas for driving up! That's when we knew we were working with someone who cared about the experience and not just the money. In the end we were able to come to agreement on another vehicle that my wife is thrilled with. Thank you JP!! More

Excellent Customer Service. Charles was amazing as my salesperson. Everything went smoothly and our communication was very cordial. Thank you for the fantastic experience buying my new Forester. salesperson. Everything went smoothly and our communication was very cordial. Thank you for the fantastic experience buying my new Forester. More

While we got a good deal on a used Subaru and were happy with our sales rep. Jeanne Pierre once the sale was made the customer service went down hill fast. Waited 4 days to get finance information despi with our sales rep. Jeanne Pierre once the sale was made the customer service went down hill fast. Waited 4 days to get finance information despite multiple phone calls. The web site clearly states that due to Covid 19 they will deliver purchased vehicle to your home but when this service was requested we were told that we are no longer in a pandemic. Really, all those masks and social distancing fooled me. If this service is not offered then please don't advertise it. Lastly, there is no owner's manual with the car. I have never bought a used car without this being in the glove box. More

I was completely satisfied with subaru dealership in danvers The people in sales were very courteous and went out of their way to accommodate me. I did buy a subaru and within a week bought another use danvers The people in sales were very courteous and went out of their way to accommodate me. I did buy a subaru and within a week bought another used vehicle -no problems whatsoever The financing was very easy and the person who helped me was very supportive. More

I only gave it 1 star because 0 isn't an option. Lured into the showroom by Internet showperson. NO SOCIAL DISTANCING. Promised that as a former customer they would do everything to make great price to ge into the showroom by Internet showperson. NO SOCIAL DISTANCING. Promised that as a former customer they would do everything to make great price to get me to purchase again. The ignorant salesperson refused to even acknowledge the existence of Subaru holdback program which was confirmed and detailed by another dealership. Initially offered an insulting $4K allowance for my vehicle, while CarMax confirmed offer of $10,400. Inflated Dealer Prep Fees, Slimy sales tactics. Made me remember why I abandoned this dealership for the purchase of my last car. More

Car listed before it reached dealership and serviced Ira Subaru listed a 2004 Honda CR-V 2 weeks prior to the car reaching the dealership. Once there, we were able to take the vehicle to our mechanic wit Ira Subaru listed a 2004 Honda CR-V 2 weeks prior to the car reaching the dealership. Once there, we were able to take the vehicle to our mechanic with no problems with our salesman. After another week and a half of waiting for it to be serviced after putting a down payment on it we were told the car was being sold to wholesale due to damages. Our salesman Jack Jiminez was very professional and friendly and of course this was out of his control. Ira Subaru wasted a month of my time by posting a car that wasn't even serviced yet. Would not recommend buying used cars here. This was completely the fault of Ira's management by posting an unserviced car. Would not recommend any used sales here. More

Great experience! Both Kat Phommathet and Jack Jimenez in the sales department were incredibly helpful and easy to work with. After shopping around at few other local Subaru dealerships I was glad to have vi the sales department were incredibly helpful and easy to work with. After shopping around at few other local Subaru dealerships I was glad to have visited here. More

Ira made my vehicle purchasing experience extremely enjoyable. Jean Pierre took care of all my needs. He found me the perfect Forester that matched all my needs and wants. He was even accommodating whe enjoyable. Jean Pierre took care of all my needs. He found me the perfect Forester that matched all my needs and wants. He was even accommodating when I had to leave to put our 1 year old daughter down for her afternoon nap. He took car of all the paperwork and made sure everything was all-set for when I returned. I went home in the Forester I test drove that very same day! I love my new car! It’s my first new car purchase and my first Subaru purchase. I will definitely be back to Ira in the future! Thank you to Jean Pierre and the Finance Manger, Brian, for everything! More

Best car-buying experience I've had After buying my last car at a sketchy dealership, I knew I needed to find a dealership I could trust. Working with Ira Subaru really made the car buyi After buying my last car at a sketchy dealership, I knew I needed to find a dealership I could trust. Working with Ira Subaru really made the car buying process simple and stress-free. I was able to find the car I wanted on their website and request a test-drive. After driving a few options, I found the perfect car for my needs, I had many financial concerns, but Ryan Beattie made sure to find a way to accommodate my budget. I truly felt taken care of. More

My husband and I had never leased before, or owned a Subaru! Ryan Beattie walked us through every step and made it so easy. We needed a reliable car FAST, and had gotten to the point of having my husban Subaru! Ryan Beattie walked us through every step and made it so easy. We needed a reliable car FAST, and had gotten to the point of having my husband ride his bike in the snow to work. Ryan found us a car that fit our budget and our lifestyle. He even set us up with a rental to hold us over before our car was ready! He really went above and beyond to take care of us. Since then, we’ve told countless friends and family that when they need a car, they should see Ryan at Ira! More