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Prime Mazda - Service Center

Westwood, MA

4.8
414 Reviews

414 Reviews of Prime Mazda - Service Center

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May 25, 2024

Great customer service as always. I can always count on Aaron and his great team of service writers to get the car done on time. Service with a smile. Even on busy weekends. More

by Tjcreador
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Lotter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kayshawn Jolly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernie Spann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hank Boschen, Aaron Kusnirsky, Antwan Lawson, Nathaniel Lopez, Juliana Santana-Nasif, John Sullivan
May 28, 2024 -

Ira Mazda responded

We're delighted to learn about your positive experience and the great assistance provided by Aaron! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

May 22, 2024

Service at Ira Mazda was exceptional. I had an issue requiring immediate attention and the team squeezed me in as soon as they could. Nathaniel handled my appointment. He was very clear, More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lopez
May 23, 2024 -

Ira Mazda responded

It's great to hear about your exceptional experience at Ira Mazda! Nathaniel and the team did an excellent job squeezing you in and providing clear, communicative, and helpful service. We are glad everything went smoothly for you!

May 20, 2024

Great service cool video of service getting performed. All staff very friendly and professional. Would highly recommend them. More

by kents_abroad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Ringland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Antwan Lawson
May 22, 2024 -

Ira Mazda responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

May 16, 2024

All employees at this dealership are extremely professional and a delight to work with! Great experience! More

by mbpidgeon78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua McPherson
May 17, 2024 -

Ira Mazda responded

We are delighted to know that your experience was great! Ensuring your satisfaction is our top priority, and we value your business. We eagerly anticipate the opportunity to serve you again in the future.

May 15, 2024

Great dealership with outstanding people. They figured out what another garage could not and now my check engine light is off for good. More

by Mlaw02066
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antwan Lawson
May 17, 2024 -

Ira Mazda responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

May 15, 2024

Courteous and helpful agents, appreciate the opportunity to review a video inspection during the visit, clean and calm facility with coffee and snacks stocked in the waiting room. More

by Ayamas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Sullivan
May 17, 2024 -

Ira Mazda responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 13, 2024

Their attention to customer satisfaction is always priority no. 1 We have 6 Mazdas. All bought from IRA Mazda! More

by savouritses
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antwan Lawson
May 17, 2024 -

Ira Mazda responded

That's impressive loyalty to Ira Mazda, having bought a total of 6 Mazdas from us! Our attention to customer satisfaction is always a top priority. Thank you for your loyalty and choosing us!

May 12, 2024

Juliana was very helpful in checking me in and also changing my name on the account. The wait time was about 2 hours which a little bit long. More

by masoud hosseini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juliana Santana-Nasif
May 16, 2024 -

Ira Mazda responded

We're delighted to learn about your positive experience and the great assistance provided by Juliana! We apologize for the longer-than-usual wait. Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

May 11, 2024

I went in for my first and last oil change at the dealership. They told me it would be ready in an hour . It took over an hour and a half. The inspected everything on a brand new car that I said I ha More

by eric_ohnemus2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antwan Lawson
May 14, 2024 -

Ira Mazda responded

Thank you for bringing this to my attention. I apologize for the long wait time for an oil change. I would like an opportunity to address your concerns and to earn your business, please contact me at estadlen@iramazda.com. I look forward to speaking with you. Edward Stadlen, Assistant Service Manager

May 09, 2024

Clean, prompt, and efficient comfortable with a snack bar & restrooms. Explain things well so we can make decisions. More

by Sinnamon Tierney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Sullivan
May 10, 2024 -

Ira Mazda responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

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