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Prime Mazda - Service Center

Westwood, MA

4.8
414 Reviews
Call Service Center (781) 278-1301

414 Reviews of Prime Mazda - Service Center

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August 21, 2024

I came in today for an oil change and basic service, added a few standard service items and it took over 3 hours which I think is absurd More

by attorneygregdoyle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Aug 23, 2024 -

Ira Mazda responded

I looked at your Repair Order and saw that you had a number of services beside just an oil change as you mentioned. I just called and left a voicemail message for you and would like to discuss this further. Please call me at my direct number below when you have a free moment. Thank you, Ed Stadlen, Assistant Service Manager estadlen@iramazda.com (781) 278-1326

Aug 23, 2024 -

attorneygregdoyle responded

While it is true I added on some minor additional service, I just checked my email and the request to approve those additional services came in 90 minutes after I had already been waiting and my appointment time. So, I assume my car wasn’t looked at until long after I arrived. The additional services were brake fluid change and an alignment, in addition to the oil change I came in for. I was there over 3 hours and had made an appointment a week in advance.

August 21, 2024

Car was ready exactly when promised. Service area seemed very clean and well-organized. Nice room waiting area and outside tables and benches. More

by Jfglynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lopez, John Sullivan
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Aug 24, 2024 -

Ira Mazda responded

Hi, thank you for sharing your positive experience! We hope to see you soon!

August 20, 2024

Great service . In and out promptly There are no words to express my complete satisfaction. More

by Billie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayshawn Jolly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernie Spann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul couto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Antwan Lawson, Nathaniel Lopez, Juliana Santana-Nasif, Lyndsay Tatro, Angie Matos
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Aug 24, 2024 -

Ira Mazda responded

Hello Billie, thank you; we appreciate your feedback! Thank you again for leaving us this response!

August 20, 2024

Service is always awesome Julianna is great, she’s the best Super helpful and pleasant More

by Dickgolebiewski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juliana Santana-Nasif
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Aug 24, 2024 -

Ira Mazda responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

August 16, 2024

Everyone is friendly and the shop is clean. I really like the video of the service. I am glad to take my car there for service. More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam, Aaron Kusnirsky, Nathaniel Lopez
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Aug 17, 2024 -

Ira Mazda responded

Hi Jeff, thank you so much for your positive comments about Ira Mazda! We hope to be of service to you again in the future. Best wishes, Ira Mazda.

August 14, 2024

Juliana was terrific. Very professional and explained everything before, during, and after the service. All staff were pleasant. Great waiting area. Bathroom was well More

by ajjack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juliana Santana-Nasif
Report | Print
Aug 16, 2024 -

Ira Mazda responded

Ajjack, we are very happy we could provide you with a positive experience! Thank you again for the great review!

August 11, 2024

Had recall for CX 9 several service advisor s had no idea of recall. Left message with service manager.. no call back.. finally got an advisor that was aware of recall( he reads his emails) very frustrating More

by Bob B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maura Peterson, Antwan Lawson
Report | Print
Aug 13, 2024 -

Ira Mazda responded

I apologize for your recent experience with your recall. All of us at Ira Mazda strive to make every service appointment a positive one, and clearly, we failed you in this regard. I'm happy that we were finally able to resolve your problem, and we will use this as a learning experience for our entire service team. Please feel free to reach out to me if I can be of any further assistance. Thank you for being an Ira Mazda customer. Sincerely, Ed Stadlen Assistant Service Manager estadlen@iramazda.com

August 07, 2024

Best experience every time I get my car maintenance. Everyone is so kind, welcoming, and friendly. More

by v.jeanpierre15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antwan Lawson
Report | Print
Aug 11, 2024 -

Ira Mazda responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 01, 2024

Julianna was wonderful to work with. She explained everything step by step. I will definitely reach out to her again if I need to. More

by Tracy Lewis-Marsman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juliana Santana-Nasif
Report | Print
Aug 02, 2024 -

Ira Mazda responded

Hi Tracy, we're happy to hear you had such a positive experience with Julianna! Please don't hesitate to reach out to us if there's anything more we can do!

August 01, 2024

I got a appointment right away very helpful kept me informed on the progress of my car the video was great a pleasant experience thank you More

by Jackglynn12jackie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Kusnirsky, Antwan Lawson, Nathaniel Lopez
Report | Print
Aug 02, 2024 -

Ira Mazda responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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