Ira Mazda
Westwood, MA
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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My experience with Mazda Gallery was great. I stopped in on the Saturday of the 4th of July weekend expecting to wait awhile. I was pleasently surprised when Joe walked right over, introduced himself, and p on the Saturday of the 4th of July weekend expecting to wait awhile. I was pleasently surprised when Joe walked right over, introduced himself, and proceeded to assist me with my purchase. I wanted to trade my Jeep on a Mazda MX-5. They worked with me on the price of both the car and my trade, and worked out a deal that worked for both of us. Joe was great to work with. He did all of the registry running, and even got soaked taking the plates off of my Jeep. My experience was great, and I'm planning on calling Joe directly when I'm ready to purchase my fiancee's next car. More
The experience was not your typical tug-of-war car buying experience. Very professional, stress-free and hassle free. Gordon in sales was the best. George in finance worked hard to get terms that were acc experience. Very professional, stress-free and hassle free. Gordon in sales was the best. George in finance worked hard to get terms that were acceptable and within budget. And the CX-5 rocks!! More
I don't want to go into the details of the whole transaction but do NOT go to this dealer if you want to have a trustworthy deal. The business manager told us that we have to buy a certain warranty transaction but do NOT go to this dealer if you want to have a trustworthy deal. The business manager told us that we have to buy a certain warranty to be able to get the financing that we did. We ended up purchasing the car. Then we checked with the lender and they told us that they had nothing to do with the warranty! Anyways, if I could, I would cancel this deal but I cannot so this is the least I can do: To warn people not to go to this dealer. By the way they are very friendly so they screw you while being friendly... The worst kind! More
I liked what I had read about the 2013 Mazda CX-5 I liked what I had read about the 2013 Mazda CX-5 vehicle but needed more information about what the differences were in the packages offered. I w I liked what I had read about the 2013 Mazda CX-5 vehicle but needed more information about what the differences were in the packages offered. I wanted a vehicle that I could enjoy driving and a monthly payment that I could afford. I asked for a reccomendation for a good Mazda dealership salesperson and financial spokesperson from someone who is very knowledgeable about cars and dealerships, I was told to see Harshene Cunningham for the sales and Paul Valenti for the the financing. I met with Harshene Cunningham at the Mazda Gallery in Norwood and felt he was honest and gave me a good overview of the the possible packages available and advised me on the differences in prices. He also outlined my trade in value. I took some time to think about it and felt that I was offered a good deal wihtout a high degree of pressure. Harshene was very knowledgable about the car, and an easy person to work with. When I picked up the car, he even helped me set up my bluetooth and figured out how to enable my cell phone to work with it! (Service beyond my expectations) Paul Valenti was the Mazda financial spokesperson who I dealt with, he was clear in his explainations about all of the financing options, associated paperwork, and warranties. He worked with me to create a financial deal that I was happy with. He was ready and waiting for me when the time came to filling out all of the paperwork. Both of these individuals made the process of buying a new Mazda an excellent experience for me. I would reccomend both of them and this dealership to anyone interested in puchasing a Mazda. More
My wife and I wanted a Mazda5 auto with sunroof/audio pkg and got an online quote. The old saying is true, "If it's too good to be true then it's not." The quote was one of the best that we had g and got an online quote. The old saying is true, "If it's too good to be true then it's not." The quote was one of the best that we had gotten but then it was all downhill from there. Coming from out of state we wanted to do most of it over the phone. First we dealt with Josh who was nice enough and took all our info and sent us a finance app. We filled them out and sent them in and waited. Finally got a response saying they were working on it all day and we should hear something by Monday, ok fine. Monday comes and we hear nothing at which point we talk to Steve Martin who says that he will find out whats going on. Next thing we know we're giving our information to them again. What happened to the first time around? We wait some more. Then we're told that no one wants to finance us without a down payment, ok we knew going in we were going to be hard to get financed. First we were told they needed 4k on top of the trade in we have. Then we were told by Steve and Mark that it would be 2900. Fine, give us a bit to come up with that and we would be all set. Next thing we know we're not approved even with the 2900. What in the world is going on?! We call and get the run around and AGAIN are asked for our information. What happened to the first two times?! We filed a complaint at which point we are told to move forward with the banks they need a 500 dollar deposit and are passed off to "sales". Wait, what?! We've been dealing with sales all along. So now the "sales" department wants our information AGAIN!! When asked why considering we already gave it twice we get no answer PLUS the fact that we now find out they haven't done squat because they "need" 500 to start anything with the banks. So what was all the previous BS with the supposed approvals with money down, etc?! All the supposed "we're working on it", "they approved you for this" was all a bunch of BS. Two months later and nothing. If we ran our business this way we would be out of business. Poor business practices, poor customer service, poor everything, stay far far away. More
My husband and I each purchased a Mazda here years ago and from the first intereaction to the present, it is always a great experience. They embody what Customer Service is all about, sometimes lost with and from the first intereaction to the present, it is always a great experience. They embody what Customer Service is all about, sometimes lost with so many, is so highly regarded here. They are helpful, honest, friendly, knowledgeable and will bend over backwards to offer help in whatever way they can. In addition, I recently wanted to replace one of the Mazda's (the Tribute which is no longer manufactured.) Wellesley Mazda had one and Mazda Gallery did not. I wanted to buy it from Mazda Gallery because my experiences are always so good, I feel a loyalty to them. Unfortunately, Mazda Gallery could not help me. As a result I have a great comparison of "GOOD/GREAT" customer service, and the alternative at Mazda Wellesley which was an AWFUL experience. I highly recommend this dealer if you want to avoid any games and/or any misleading statements or misrepresentations and in place, want honesty, fairness, very knowledge people and an experience where you walk out with a smile. More
In the middle of April earlier this year, I began looking for a Mazda 3. After being told by five sales advisors and the dealerships for which they worked, that the vehicle, with the specifics for which for a Mazda 3. After being told by five sales advisors and the dealerships for which they worked, that the vehicle, with the specifics for which I was looking, was simply impossible to locate in this part of the United States, I had the pleasure of receiving a phone call from Mr. Harshene Cunningham. From the first time that I had a conversation with Harshene, I firmly believed that I had encountered a sales advisor who was not only hearing what I was saying but who was also listening to what I was saying about the vehicle for which I was searching and in regard to fact that I was not necessarily in a situation in which I had to immediately make and close a deal on a vehicle. Harshene indicated that he believed that he could locate and secure the vehicle for which I was looking. After doing some research, Harshene contacted me by phone and subsequently faxed me details about a vehicle, including the Vehicle's Idenitication Number, that boasted each and every specific for which I had been looking. After rapidly coming to an agreement in regard to a price, I signed a purchase and sales agreement and made a deposit via credit card. Once the car arrived to the Mazda Gallery, wihtout hesitation or unnecessary questions or hassle, I was provided with the paperwork that I needed to provide to the private lending institution located in Rhode Island through which I financed the vehicle. Earlier today, at approximately 2:30 PM, after having had the privilege and fortune of meeting and dealing with Mr. Harshene Cunningham, who is a true professional and gentleman, and after having had nothing but an overall peaceful, pleasant and accomodating experience, I drove off the lot of the Mazda Gallery, with a 2012 Mazda 3 S touring, five door hatchback, with a six speed manual transmission, that sports a graphite mica exterior and a black interior. Mr. Harshene Cunningham and his colleagues at Mazda Gallery in Norwood, Massachusetts did what five other sales advisors and the dealerships for which they worked, either truly believed was impossible to do, or simply did not want to try to do. What more is there to say? What are you waiting for? Get going to Mazda Gallery and ask to meet with Harshene. More
I visited many dealers and Mazda Gallery was, by far, the most professional and straightforward. Salesperson was highly responsive and accomodating and processed my transaction in a smooth and timely manner most professional and straightforward. Salesperson was highly responsive and accomodating and processed my transaction in a smooth and timely manner. I definately recommend this dealer! More
Went into dealership looking for a Mazda 3 Paul went over the car and we negotiated and I agreed to purchase the car.Did have to wait a while for George in finance but overall a positive experience. My only the car and we negotiated and I agreed to purchase the car.Did have to wait a while for George in finance but overall a positive experience. My only constructive criticism s during the whole process not one manager came over to say hello and thank me for my business.Paul was great though knows what e is doing . More
Great job. Experienced with sales, knowledgeable, friendly. Levi has many years experience and is one of the only sales people I have ever worked with who seemed to actually enjoy selling cars. friendly. Levi has many years experience and is one of the only sales people I have ever worked with who seemed to actually enjoy selling cars. More