Ira Mazda

After visiting multiple dealerships of various kinds new returned to Mazda Gallery because of the friendly no pressure atmosphere for buying a car. Highly recommend the dealership and Doug Clark. A great ex returned to Mazda Gallery because of the friendly no pressure atmosphere for buying a car. Highly recommend the dealership and Doug Clark. A great experience!!! More

This was actually a very pleasent experience. I was greeted immediately by Harshene when I arrived a tthe dealership. I went in looking for a Mazda CX 5. When I commented how big it seemed, Harshene su greeted immediately by Harshene when I arrived a tthe dealership. I went in looking for a Mazda CX 5. When I commented how big it seemed, Harshene suggested I look at the Mazda 5. I took it for a test drive and fell in love with that mini van. However, I was very clear that I wouldn't be purchasing anything I didn't "research." It was all good with Harshene. I was introduced to the finance manager but never was there any pressure to buy the vehicle that day. Harshene remained attentive and answered all my questions and provided me with literature about the Mazda 5. I went home, did my research and called the next day to set up an appointment to talk $$$ for the vehicle and my trade in. It went smoothly and though I would have liked a few more $$ for my trade in, I feel the price for the new car was fair and the financing I received was what was noted in the advertisments. Harshene was very patient explaining all the bells and whitsles that I was not used to in a car. I was introduced to the service department managers. When I went back a few days later to get the sticker and registration, he sat patiently with me and answered other questions that had come up over the couple of days I had the car. The finacing was smooth and the gentleman pleasent. I am hoping that this level of professionalism and service continues because I will be using this dealership for service and hope to have this vehicle for a long itme. More

This was by far the best car buying experience I have ever had. Brian Ciavola is not your "average" car salesman. He was extremely pleasant, friendly, knowledgeable about the Mazda product, extremely eas ever had. Brian Ciavola is not your "average" car salesman. He was extremely pleasant, friendly, knowledgeable about the Mazda product, extremely easy to talk to and very down to earth. From prior car buying experiences, you expect a tense, high-powered attempt to sell you a car ending with all kinds of different tactics to accomplish this. So when you go into a dealership, you stand defensive. From the moment I walked into Mazda Gallery and was greeted by Brian, I could sense something different. After talking to him about my interest in a used vehicle, he suggested a more practical and better option. His honesty and common sense made the experience unforgettable. Brian is the reason I decided to lease a brand new Mazda CX-5 instead of buying a used vehicle which allowed me to save more each money in the process! (Who doesn't like to save money??) I was able to pick up my car within a day and it was waiting for me on that day, ready to go! The process was so quick! You can tell Brian loves what he does and enjoys coming into work every day to make his next customer happier than when they walked in the door. The is exactly the way cars should be purchased. I have no reason to go anywhere else when my next purchase comes up....one can only hope Brian will still be there! I highly recommend him...so make sure you ask for Brian if you plan on visiting Mazda Gallery to purchase your next car. More

I had a great experience with this dealerships service department. My 2010. Mazda had lit up like a Christmas tree with virtually every light in it lighting up the dash. My experience with trying to make department. My 2010. Mazda had lit up like a Christmas tree with virtually every light in it lighting up the dash. My experience with trying to make an appt for service at a Mazda dealer had included waiting at least a week to even get into service at my local RHode island dealership but not at the gallery! They made an appt with me that day and when I called and told th I couldn't make it, they quickly scheduled me for the next day. So here I am driving out of state to a dealer I've never done business with and expecting for them to almost treat me different than they're local customers.However this was not the case! I was greeted by a kind gentleman who I didn't get his name whom when I apologized for the small mess that was In my car , he told that it is nothing and not to worry about it. The service Ron wiener was very helpful and offered me a free loaner vehicle after realizing this job was going to take a few days. Through out this experience they have treated me very well and as if I had bought 5 cars from them which is a trait that is far and few in between nowadays. I will be back for all my sevice needs and whir not thrilled with Mazda itself I may just have to purchase another one to get this kind of service. More

Brian was the best sales consultant I have ever worked with! He is honest, sincere and worked his magic in helping me surprise my wife with a new CX5!!! Would highly recommend him to anyone!! :) with! He is honest, sincere and worked his magic in helping me surprise my wife with a new CX5!!! Would highly recommend him to anyone!! :) More

As an owner of many vehicles over the years, I have had to deal with various dealerships to have warranty work performed, including Nissan, Acura, and Ford. Most recently, my wife and I had the unfortunat to deal with various dealerships to have warranty work performed, including Nissan, Acura, and Ford. Most recently, my wife and I had the unfortunate experience of encountering what Mazda and Mazda Gallery considers "customer service." I can say with out a doubt they have lowered the customer service bar to absolute absurdity with a complete lack of respect or appreciation for their customers. We enjoyed our Mazda CX-9 Grand Touring for over 2 years, until one day we realized a tear in the carpet around the foot rest. After working through some confusion about when our factory warranty expired, Mazda Gallery attempted their first repair (under warranty). When we picked the vehicle up, one of the service people blamed the rubber mats we put in to cover up the nice factory floor mats that we wanted to keep clean. A few weeks later, and no more rubber mat, the tear was back. We went back to the dealership and said the tear had returned and that clearly the carpet needed to be replaced. For me, having the tear was entirely unacceptable, especially in a premium SUV that had an MSRP over $40,000, and considering the impact to its resell value. After more unnecessary back and forth and being told to deal directly with the Mazda customer service group, since Mazda Gallery has no problem pushing their customers off due to their own ineptitude, Mazda asked if they could do one more repair attempt and if it failed, would then replace the carpet UNDER WARRANTY. So the second repair was made - not to factory standard, more of a patch job that looked like crap - and this one lasted a few months. But when we saw the tear reappear, calls were made to Mazda Gallery, who immediately pushed us off to Mazda. Mazda said we had to get more pics taken and submitted via the dealership, the very dealership that so clearly doesn't want to deal with us, let alone help us. So back to the dealership. My wife, a hardworking professional, mother of two, and one of the nicest people you can ever meet, was treated horribly by the GM, Mark Goldstein, after she requested his assistance in resolving this problem. He made it clear he had no interest in helping her. He acted annoyed that she even asked for help. And to top it off, he blamed the tear - around the FOOT REST mind you - on her, for resting her foot on the FOOT REST while driving. How this classless dimwit is in a position of responsibility for growing Mazda's market share in a highly competitive industry is beyond me. Thanks to Mazda Gallery and the incompetence of their service department, their crappy work, and their complete animosity towards their customers, you can bank on me never buying another Mazda. I will gladly recommend to my friends that they shop elsewhere, like Nissan, Acura, and Ford, who have always stood behind their product and performed warranty repairs without the drama and finger pointing that Mazda allows to fester in their channel partners and employees. More

When i arrived at Mazda on 12-18-12 i was greeted by Harshene.He was very proper & proffesional.When we sat down he asked me what was best for me.He let me talk without interrupting once.We decided on a Harshene.He was very proper & proffesional.When we sat down he asked me what was best for me.He let me talk without interrupting once.We decided on a package that was best for me.He was true to his word the whole time we talked & made me feel relaxed & comfortable.I brought my wife in the next day to pick up the car & she was so impressed with Harshene & the whole Mazda staff.We feel as though we were givin a very good price with a A+ Salesman.We have only had the car for one day but feel very confident that between the vehicle & the respect we where givin that everything will be fine.Best dealership i have ever dealt with! More

I've never been to a dealership to actually buy a car before, and this is by far the largest amount of money I have spent on a new vehicle. I didn't really know what to expect, and lets be honest Ca before, and this is by far the largest amount of money I have spent on a new vehicle. I didn't really know what to expect, and lets be honest Car Salesmen can sometimes have a bad rep, so I was a little bit apprehensive about getting ripped off; but that couldn't be further than how I found my actual experience. After the 2nd or 3rd time I met with Brian Ciavola I felt more like I was going out for a few beers with a mate, than going through a transaction like this. So, I wanted to thank him for being up front, honest, transparent, answering all my questions and going the extra mile to make sure I was looked after, had all the advice I needed and feeling like a Mazda customer for many years to come More

I arrived close to 7pm on a weeknight and was greeted by Harshene. I wanted to drive a CX-5 and the dealership closest to me had only one in stock. I drove from Cape Cod to Norwood because they had the sp Harshene. I wanted to drive a CX-5 and the dealership closest to me had only one in stock. I drove from Cape Cod to Norwood because they had the specific model in the color I wanted. I had done my research and Harshene was well aware of that. He was polite, friendly, informed, and I never felt any pressure, even while we went over pricing and my trade. I bought the car that night, they had it cleaned and ready while I handled the financing. Despite the late hour, Harshene went through each feature of my first new car and made sure that he answered any questions I had. He was so thorough that he even setup the Bluetooth connection to my phone before I drove off the lot. This was my first new car purchase and I must say it was a terrific experience, I would gladly recommend Mazda Gallery to anyone looking for great, low pressure sales, from an informed and experienced staff. More

Don't go there. Was interested in buying a Mazda so I Don't go there. Was interested in buying a Mazda so I called their store, they told me the had plenty of cars in stock of the exact model I was loo Don't go there. Was interested in buying a Mazda so I called their store, they told me the had plenty of cars in stock of the exact model I was looking for but when I got there they had none. I was willing to wait for the model I wanted so I made a deal for a car that would arrive within 2 weeks. After two weeks had passed I called them asking for an update, apparently the car I was supposed to receive was damaged from Hurricane Sandy but they never bothered to inform me. I requested my deposit back, then got a call 2 weeks later telling me they found the car I was interested in, I told them I just want my deposit back. It's been almost a month and they still have not refunded my deposit, scumbags. More