Ira Mazda

Ira Mazda has always taken great care of me and my families vehicles over the years. families vehicles over the years. More

Ira Mazda has always made my visit very easy and comfortable. Adam on the service team was very accommodating and helpful. comfortable. Adam on the service team was very accommodating and helpful. More

John was great as service advisor. No issues. All went well. I used a coupon. Thanks No issues. All went well. I used a coupon. Thanks More

Dourven has been very patient and polite during the entire time and I felt very welcomed. entire time and I felt very welcomed. More

I wanted to change oil only. It was done at time with cleaning inside the car. Beside it I got recommendations for future maintainers. It was done at time with cleaning inside the car. Beside it I got recommendations for future maintainers. More

I recently purchased a car from Ira Mazda in Westwood and I couldn't be more satisfied with the experience. The sales staff Amir Leung-Tat was incredibly attentive, answering all of our questions and helping I couldn't be more satisfied with the experience. The sales staff Amir Leung-Tat was incredibly attentive, answering all of our questions and helping us find the exact car we were looking for especially since our family was expanding in just a coupleof days. The dealership itself was spotless and inviting, with great customer service throughout the process. We also appreciated the complimentary breakfast—such a nice touch! Even the bathrooms were super clean, showing the attention to detail here. Overall, a fantastic experience, and I highly recommend Ira Mazda in Westwood anyone in the market for a new vehicle. More

My first service appointment since I got my first Mazda in March 2024. Perfectly smooth. Very attentive to my need to be out in under 2 hours. Excellent first impression. in March 2024. Perfectly smooth. Very attentive to my need to be out in under 2 hours. Excellent first impression. More

I was so grateful to find the perfect car for my needs but the process of purchasing was awful. It began friendly but quickly unraveled into the most unprofessional and frustrating car buying experience. but the process of purchasing was awful. It began friendly but quickly unraveled into the most unprofessional and frustrating car buying experience. Immediately after the buying process began I had to unsuccessfully chase down my sales person after I hadn’t heard from him for several days. I then began contacting other people at the dealership. I had to call multiple times to get someone on the phone. It was finally explained to me by the sales mgr that there had been a misunderstanding about which financial institution I’d wanted to use - even though I’d specified which one in my initial meeting. They said they had reached out to said bank and were pursuing others as well for better offers. (Which was strange because I knew the fantastic offer I was preapproved for from my selected bank) I then called my preferred bank to confirm and learned they had no record of a loan request. I was terribly confused and frustrated but the sales mgr assured me he would follow through. My boyfriend ended up going over to the dealership in person to make sure the ball was rolling. 7 days after my initial meeting I went to the dealership to make my down payment and sign the dotted line. Upon arrival, my boyfriend spoke briefly with the sales mgr. But, my salesperson ignored me. However, as I was leaving the restroom he leaned back in his chair to casually say, “oh hay. Oh wow, I hadn’t noticed how tatted up you are,” commenting on my tattoos. And that was all he said to me and I walked away without responding. At this point, I was furious. Several moments later, he called me (by the completely wrong name) to go sit down with the finance mgr. The sales mgr and business mgr were pleasant enough but it hardly made up for the miscommunication, unprofessionalism, disrespect, and lack of care and responsibility. I was nearly in tears during my signing and was frantically looking for a different car at a different dealer. I unfortunately did not have the luxury of time and decided it was in my own personal best interest to complete the sale. The finance mgr offered me two free oil changes to make up for my trouble which was hardly enough and I don’t ever want to set foot in this place ever again. The sales mgr said he would give the car a once-over and make sure it was clean and ready to go. The next day, I picked up my car. The sales mgr extended his apologies and walked me out to my car. I noticed it was not spotless and there were watermarks and bird poo on it but I couldn’t get out of there fast enough. And to top it off, I checked the air filters today and they’re filthy… More

Adam was incredibly professional and very easy and quick with the process. I also told him to be honest with me about pricing, and he was respectful and honest with the process. I also told him to be honest with me about pricing, and he was respectful and honest More

They were courteous and attentive to what I had to say concerning my vehicle and the extras that needed to be checked concerning my vehicle and the extras that needed to be checked More