Ira Mazda

Good Buying Experience I purchased a vehicle from Prime Mazda through the Costco Auto Program in January 2020. I did not have a trade-in vehicle. It was an efficient buyi I purchased a vehicle from Prime Mazda through the Costco Auto Program in January 2020. I did not have a trade-in vehicle. It was an efficient buying process. Prime Mazda accepts up to $2,500 on a credit card for payment. The $495 documentation fee was disclosed upfront. All RMV paperwork was processed quickly and correctly. I signed the purchase agreement and arranged for payment on a Tuesday and picked up my vehicle two days later that Thursday. Doug in Sales, who works with Costco buyers, was very familiar with the Costco program and with the features, options, and accessories for both my vehicle and other vehicles in the Mazda line-up. He was also pleasant to work with throughout the buying process. Erik, who accompanied me on the test drive, was also knowledgeable about the vehicle's features, how it compared to the competition, and achieved a good balance of providing information while letting me focus on driving. Rob in F&I offered upsells that were relevant and tailored to me and were presented without off-putting high-pressure sales tactics. It was an effective approach, and I ended up purchasing an extended warranty/service contract. It was also much more effective than my experience with the finance manager at the dealership from which I purchased my previous vehicle … who spent 90 minutes trying to hard-sell me on everything under the sun (including pinstriping) and only wanted to discuss pricing of add-ons in dollars-per-month and never as the total cost. Doug was also kind enough to pick me up from the nearby commuter rail station on delivery day and took quite a bit of time to sit down in the vehicle with me and go over the operation of key features and how to navigate the infotainment system, including connecting my phone to the vehicle through Android Auto (this proved to be a bit of a challenge initially, but we got it to work). In addition, I used my Costco Auto Program post-purchase coupon to receive 50% off (up to $200 off), including OEM all-weather mats and cargo liner. Doug helped me install them in my vehicle before I left the dealership. All in all, I got a fair price and a good buying experience with Prime Mazda through the Costco Auto Program. I appreciated that no “games” were played, and nobody at the dealership ever tried to sneak in “mandatory” nonsense options like VIN etching. I recommend both the dealership and the Costco Auto Program to potential Mazda buyers. More

I worked with Kayshawn Jolly at Prime Mazda in Norwood and he was fantastic. He was very knowledgeable and professional. A great experience. Thank you. and he was fantastic. He was very knowledgeable and professional. A great experience. Thank you. More

I went in to dealership in Norwood without appointment my parking light was out and I was going to be traveling. They all were awesome service man Mark and Jenna were extremely helpful. Might travel here parking light was out and I was going to be traveling. They all were awesome service man Mark and Jenna were extremely helpful. Might travel here from CT for service in future. Rose Fomenko from CT More

Dealership was clean and neat. The staff we worked with were very pleasant and easy to work with. They were knowledgeable and understanding for all of our requests. were very pleasant and easy to work with. They were knowledgeable and understanding for all of our requests. More

Outstanding dealer experience from start to finish. Harshene Cunningham made the purchase of our new Mazda CX-9 a very pleasant, no-pressure experience. He also went out of his way to find the exact Harshene Cunningham made the purchase of our new Mazda CX-9 a very pleasant, no-pressure experience. He also went out of his way to find the exact car and features we were looking for. I would highly recommend Prime Mazda to anyone. More

Great place to great cars. I enjoyed working with Prime Mazda very much. The staff were very friendly,and professional They were well informed and responsive to my questions, an I enjoyed working with Prime Mazda very much. The staff were very friendly,and professional They were well informed and responsive to my questions, answering honestly with no "hard sell". They made the car buying experience truly a pleasant one, with a happy outcome - a brand new Mazda CX-30 More

I have been using this Mazda Dealer for the past 25yrs. they have always shown exceptional service on the vehicles I have owned. This last visit has exceeded my expectations again due mostly through the ex they have always shown exceptional service on the vehicles I have owned. This last visit has exceeded my expectations again due mostly through the exception service advisor Jenna Perry. More

Mike Nashawaty was great!!! Appreciate his service!!! As always Mazda service department does great work, and begins with the Service Rep. All are good people. As always Mazda service department does great work, and begins with the Service Rep. All are good people. More

Was able to quickly get in and out with my oil change, and Brian reviewed upcoming services that were coming due or were needed. Always a pleasure to do business there. and Brian reviewed upcoming services that were coming due or were needed. Always a pleasure to do business there. More

Michael and Bruno were very helpful and courteous and made the visit pleasant... Love my Mazda... love your customer service ... thank you Norwood Mazda for caring about this customer! made the visit pleasant... Love my Mazda... love your customer service ... thank you Norwood Mazda for caring about this customer! More