Ira Mazda

We visited a number of other dealerships during our search for a new car, but none made us feel as welcome as Mazda Gallery. Brian was great to deal with and made every effort to accommodate us and fin search for a new car, but none made us feel as welcome as Mazda Gallery. Brian was great to deal with and made every effort to accommodate us and find the right car for us. He has a true passion for his job and works hard for his customers. Thanks again, Paul and Angela Robinson. More

After the repairs necessary on my 2005 Jetta were completely out of the realm of reasonable, it was gravely apparent that I was in need of a new car. And as I am in sales myself, I had only 72 hours completely out of the realm of reasonable, it was gravely apparent that I was in need of a new car. And as I am in sales myself, I had only 72 hours to pick out a car and get back to work by Monday! The dealership who initially accepted my trade-in made me feel insignificant and foolish. So, I Uber'ed my way down to Mazda Gallery where I met Brian Ciavola. His energy immediately put me at ease and I didn't feel like he was trying to rush me or belittle my inexperience with car purchasing. Brian's demeanor and style was exactly what I needed to know that I wasn't interested in buying a vehicle from any other dealership. The mantra that all car salesmen are scum doesn't apply to Brian - even though I'm a woman, my money is still green, and he treated me with the utmost respect. I appreciated his sincere interest in helping me through a really stressful situation. Completely contrary to his competition, Brian let me think about my decision overnight and, come Monday, I showed up looking for the keys to a new Mazda 6. I would 100% recommend purchasing a vehicle from Mazda Gallery based solely upon my experience with Brian and the team. George Rizkalla, the business manager, even spent a little extra time with me in the financial department to offer additional advice - above and beyond customer service. Should you find yourself on the side of the road with a busted timing belt and a water pump issue, call Mazda Gallery and ask for Brian. More

I am a mom of two little kids and have no time for nonsense. Five years ago my bought our first Mazda5 from Mazda Gallery, and it was an easy process. So when I needed a new car, I decided that drivin nonsense. Five years ago my bought our first Mazda5 from Mazda Gallery, and it was an easy process. So when I needed a new car, I decided that driving an hour away from home would be worth it if I could again have a low stress experience. I contacted Kyle Belcher and he told me the price for the car I wanted - 2013 red Mazda5 Sport with manual transmission - and the car price was more than fair. I'm an educated consumer - I bought Customer Reports profile for this car and this zipcode - and the price was competitive. So I decided to take a ride to Mazda Gallery, bringing a bank's check along for the total agreed amount. The test ride went smoothly. Andrew Torrico was patient, professional and knowledgeable about the car. When the time came to discuss pricing, the "doc fees" of $350 were added to the agreed upon price. Since I was paying cash (not financing) it made no sense to me that I'd be paying this fee, especially since paperwork was minimal. I decided not to pursue this car and walked away. I was half way to the highway when the call came. Andrew realized that I was a repeat customer who buys her cars every five year and he felt it would be foolish for the Gallery to lose me as a customer. He made me feel important. He gave the OK for the doc fees to be waved. I turned around and drove back to the dealership. Once there, the process was smooth, professional and respectful. I was out of the door in an hour (which I truly appreciated!). Andrew Torrico offered to register my new vehicle, even in another state. The car was clean, with full tank when I picked it up. Andrew explained what all the buttons did and we were on our way. It was truly a great experience shopping here. As a woman, I often feel that in car dealerships, even though I'm the customer purchasing the car, I'm ignored when my husband or brother are present. This was not the case in Mazda Gallery. I was there with my brother, but Andrew Torrico treated *me* as a customer, addressed *me* and didn't talk down at me. I am very pleased with the overall experience. Andrew might be young, but he has a bright future ahead of him. Being honest, professional and respectful goes a long way in the world of car sales. So now we're a household of two Mazda5s! More

We went to the Mazda Gallery to check out the new 2014 Mazda models. Brian greeted us and answered lots of questions about various models. He was seamed very honest and informed, and he double checked on Mazda models. Brian greeted us and answered lots of questions about various models. He was seamed very honest and informed, and he double checked on anything he wasn't sure of. No BS! We liked that. We test drove a few models unsure of our choice but after driving the Mazda6, we just needed to pick a color. Brian stayed with us through the buying process and never pressured us. I will recommend him and Mazda to friends and family when they are in the market for a new car. Thanks Brian! Greg & Deb, Walpole, MA More

Fellow consumers and skeptics, My wife needed a car. Fellow consumers and skeptics, My wife needed a car. We went to every dealership in the area to test drive cars in our price range. It was a nightm Fellow consumers and skeptics, My wife needed a car. We went to every dealership in the area to test drive cars in our price range. It was a nightmare, as one would imagine the car-buying experience to be. Sub-par service from sales consultants that didn't care about us - and didn't know their product! Typical lines, negotiating tactics, etc. Made us sick to our stomachs and impossible to make a decision. Luckily, we eventually ended up at the Mazda Gallery, and ever better - Brian Ciavola jumped up to help us. Brian was the type of sales consultant we had high hopes and low expectations of finding. He didn't push us around, hound us, try to force us into a decision we weren't ready to make as all the others did - he seemed genuinely interested in learning about us, what we needed and helping us make the best decision for us. We were never rushed and were given the time and attention we deserved to feel comfortable making our decision. He showed us respect and gave us trust. In fact, he didn't even come on test drives with us. Price is obviously the primary criteria when buying a car - but a quality car buying experience goes a long way for me. I'm willing to pay a little more to build a quality relationship with a dealership that I trust and makes me feel like a valued customer. It never felt like anyone was "trying to sell us something" and believe me, I'm a skeptic. What I quickly came to realize was, "closing a deal as fast as possible" was not Brian's motivation. Odd for someone in sales to not be motivated by making the fastest sale possible... but that was the case and it was perfect for us. Brian described himself as a consumer first and understood the value of matching an individual with the car that best suited their needs. He gave his honest opinions and worked hard to get us the deal we wanted. I wanted the lowest possible price for the best possible car and as much money as possible on my trade. At the end of the day, we got exactly what we wanted, in the ballpark of what we wanted to pay. My wife got a CPO 2010 Mazda 3 i Touring Sedan - and she loves it! But the relationship wasn't over after the sale. I went back after deciding to trade my car in the following week. Again, Brian went the extra mile for us. Not once, not twice, but multiple times - to get us the fairest deal possible while providing a holistic, enjoyable car-buying experience. I bought a CPO 2011 Mazda CX-7 i Sport SUV. I truly can't say enough about my satisfaction with this experience at Mazda Gallery, due largely in part to the attention and efforts of Brian. I'd recommend him to anyone looking to buy a car with no gimmicks and no hidden agendas. Just a straight shot from a guy who loves cars and understands the value of customer service. In our case, it paid off immediately. In an industry full of "sales = dollars" pushers, we fortunately found the "sales = happy, satisfied, respected customers who want to come back again and again because they enjoy the way they're treated" consultant. I'm fully confident that we'll continue to come back and maintain a long relationship with Mazda Gallery and Brian Ciavola. To any struggling sales consultants - take notes. Treat people like you'd want to be treated. Thanks and best of luck! More

I just bought my first car from Mazda Gallery. Overall it was a really great experience! I had gone to other dealerships, and this one felt very personal and friendly. Brian was great - he clearly takes it was a really great experience! I had gone to other dealerships, and this one felt very personal and friendly. Brian was great - he clearly takes pride in his work, and enjoys helping people get what they want. It never felt like he was just trying to "make a sale", but rather that he was being honest, and making sure I found what I was looking for in a car. Awesome experience all around, and he went above and beyond to get me on the road in my car that day! Their warrantee and customer service programs are great; I got a great deal, and it's a car I will be happy with for a long time! More

My above rating is a high score because the salesman was friendly, and knowledgable with all my questions regarding the Mazda CX5 Sport. The salesman was not pushy, and did not make me feel pressured during friendly, and knowledgable with all my questions regarding the Mazda CX5 Sport. The salesman was not pushy, and did not make me feel pressured during the vehicle shopping/purchasing process. All of the people at the dealership were courteous and helpful. Car shopping at the Mazda Dealership in Norwood was a positive experience all around! More

i went to three different mazda dealers looking for a mazda 3s gt in black and black and they were the only ones able to get it for me. Harshene was very friendly, as soon as i told him i didnt like the mazda 3s gt in black and black and they were the only ones able to get it for me. Harshene was very friendly, as soon as i told him i didnt like the colors we had available in stock he went and reserved a black and black as i was looking for me. the car was delivered one day before was expected which is great. Harshene was always ready to help and giving back my calls. great! More

My first experience shopping for cars started with me walking into the Mazda Gallery a few weeks ago, and I was sure that I would dislike the whole process. Brian Ciavola was the sales rep that I was in walking into the Mazda Gallery a few weeks ago, and I was sure that I would dislike the whole process. Brian Ciavola was the sales rep that I was introduced to, and he made this experience much better than expected. He was very good at answering all of my many questions, without making me feel pressured to make any quick or rushed decisions. At first I didn't even know which car I was interested in, and he helped me narrow down my decision to the Mazda 6. I decided that the new Mazda 6 was a bit more than I wanted to spend, so then he talked me through the process of getting a certified pre-owned Mazda 6. My boyfriend and I came in multiple times in the past few weeks to finalize our decision, and Brian was always very friendly, patient, and thoroughly answered all my questions. When we came in to sign all the paperwork, my boyfriend and I had some recent issues with money arise, and after speaking with a financial advisor there, we decided last minute at the dealorship that we just couldn't afford the certified pre-owned car either. Everyone at the dealorship was very understanding, and Brian made sure to refund us all the money we had put down. A few days later we then came in to discuss leasing a car, and again Brian walked us through the process at length, helping us get the best price for the features we were looking for. In the end we actually ended up getting a different type of car (due simply to our financial situation), but Brian was still very friendly and understanding when we decided to go with another dealorship, even after all the time he had spent helping us. I would absolutely recommend Brian Ciavola if you want a pleasant experience buying a Mazda, while knowing you are getting the best price. Thanks Brian! ~Jen More

Doug Clark and his team at Mazda Gallery were fantastic! Doug presented everything clearly, answered all my questions patiently, and made sure to stay in touch with me about the estimated arrival date of my Doug presented everything clearly, answered all my questions patiently, and made sure to stay in touch with me about the estimated arrival date of my new car. He was friendly, personable, and professional. As I was not a veteran car buyer, this kind of care and thoughtfulness was especially necessary -- and especially appreciated. More