Ira Mazda

Personal attention and excellent service Even though the time to fix my vehicle was long due to shortage of parts, the service department provided frequent updates and did everything they cou Even though the time to fix my vehicle was long due to shortage of parts, the service department provided frequent updates and did everything they could do under their control to remedy the situation and minimize the impact to me. I can really appreciate their sincere effort. More

Fair, quick and easy Great service before, during and even after closing the deal. They promised to treat us like family and that's exactly what they did. If the quality o Great service before, during and even after closing the deal. They promised to treat us like family and that's exactly what they did. If the quality of the car is similar to the quality of the team I'm coming back again when I need a new car. More

Excited Love our new Mazda 6 Touring. I came to Norwood for the particular color combo that I wanted. They had basically the only one out there. Wayne, our d Love our new Mazda 6 Touring. I came to Norwood for the particular color combo that I wanted. They had basically the only one out there. Wayne, our dealer, was very patient with us and our decisions we needed to make. More

dishonest dealership After my 2017 Mazda3 was totaled in an accident, I visited Prime Mazda to purchase a new 2018 Mazda3. After purchasing the car, I met with the busines After my 2017 Mazda3 was totaled in an accident, I visited Prime Mazda to purchase a new 2018 Mazda3. After purchasing the car, I met with the business manager, David, and that's where my bad experience starts. It seemed that he was trying to sign me up for extras that I, multiple times, said I had no interest in purchasing. He kept insisting that they were "included with the car." At the time, I was tired and stressed from dealing with a totaled car, and it seems like David was taking advantage of this. After having the car and paperwork delivered to me, I noticed I was charged about $2000 in fees for things that were "included." I spoke with David about receiving a refund for these fees, and he said I could only get a refund for one of them, Prime Dent, which was $895. I was told the refund would take 4-6 weeks to go through. It has been over 2 months and I have yet to receive a refund, or an explanation from David as to why it hasn't gone through yet. I have tried contacting the GM, and have gotten no response. Prime Mazda is just another dishonest car dealership. More

Routine Service Performed Very Well I have been coming to this dealership since December, 2003. I am happy with the service I receive. I got an oil change, a brake fluid replacement, a I have been coming to this dealership since December, 2003. I am happy with the service I receive. I got an oil change, a brake fluid replacement, an engine air filter replacement, and a cabin air filter replacement. More

Most pleasant car buying experience of a lifetime I've bought a lot of cars... four of them at this dealership, facilitated by Janice Walker, a truth telling ,just the facts, extremely knowledgeabl I've bought a lot of cars... four of them at this dealership, facilitated by Janice Walker, a truth telling ,just the facts, extremely knowledgeable car sales professional ,no hustle except when she's doing the paperwork and readying the vehicle for you to drive it off the lot , she really hustles then. I love my latest Mazda 2019 Cx5 beautiful red and the only stress of my day was deciding between the Red and Ice Blue, and can't recommend Janice highly enough. A very knowledgeable and patient young man named Eric helped me familiarize myself with the technology of the car . Happy Customer Sue Walsh More

Aaron K great service. Quick and transparent. Never felt pressured or uncomfortable. Bought my car from them and use for all service. Aaron was my client advisor and was gre Quick and transparent. Never felt pressured or uncomfortable. Bought my car from them and use for all service. Aaron was my client advisor and was great, More

Very nice people no games Great people to deal with there are no games played they tell the truth No bait and switch like other dealers I have dealt With before Great people to deal with there are no games played they tell the truth No bait and switch like other dealers I have dealt With before More

bought two Mazda’s today Leased two cars through Mazda today. Love the security feature for my college aged son. Highly recommend Janice as the sales person. She makes the pro Leased two cars through Mazda today. Love the security feature for my college aged son. Highly recommend Janice as the sales person. She makes the process seamless and easy. More

How car buying should be Overall an excellent experience. I saw the car on their website, went in to take a test drive, agreed on price, picked it up 2 business days later. E Overall an excellent experience. I saw the car on their website, went in to take a test drive, agreed on price, picked it up 2 business days later. Everything was as promised and it couldn't be easier. They were respectful of my time and easy to deal with. Doug Clark is who I would highly recommend if you want a similar experience (very professional, knowledgeable and easy going). I also had the pleasure to meet Vidal Camacho, the service manager, who similar to Doug was very helpful and made me feel like one of the family. More