Ira Mazda

Amazing buying experience witch Janice Walker I recently leased a Mazda CX-5 , I was assisted by Janice Walker, she was fantastic, knowledgable and patient , went through each step with me to ins I recently leased a Mazda CX-5 , I was assisted by Janice Walker, she was fantastic, knowledgable and patient , went through each step with me to insure that I got everything I wanted. I would highly recommend asking for her if you are interested in s Mazda More

Pleasant and Positive! I've lit up many car dealerships on Yelp, but I have nothing bad to say about these guys. Our salesperson was Doug Clark, a knowledgeable, genuine man I've lit up many car dealerships on Yelp, but I have nothing bad to say about these guys. Our salesperson was Doug Clark, a knowledgeable, genuine man with an infectious laugh that can't be faked. My wife and I came in for a particular vehicle and ended up being directed to a newer vehicle that made more sense economically. The negotiation and purchase process was smooth and the finance manager was cooperative when I called to cancel the warranty extension the day after the sale. I highly recommend. On a slightly different note, what people don't realize is that Mazdas are a super reliable Japanese-made car despite not having the same reputation and predictive reliability statistics as boring Toyota or its aesthetically superior Lexus sibling. Ask for Doug!!! More

So far, so good I have dealt with sales and service and both have gone out of their way to ensure a positive experience. However, one month after buying the CPO bo I have dealt with sales and service and both have gone out of their way to ensure a positive experience. However, one month after buying the CPO both rear brakes pads were at 0mm. Pads were replaced but I'm still unclear as to why this happened. It's possible that the guy certifying the car made a mistake or if I have an undiagnosed problem with my calipers, which I understand is a problem on some Mazda 3's and 6's More

After purchase - lousy service The buying experience was below average with long waits and good cop/bad cop sales tactics, but after purchase the customer service was absolutely hor The buying experience was below average with long waits and good cop/bad cop sales tactics, but after purchase the customer service was absolutely horrible. I made the mistake of buying one of the add-ons during financing, I then decided to cancel. I should have had my refund months ago, but nothing. Multiple messages left with the finance dept were never returned. Phone calls with actual humans resulted in nothing. Even escalating to the sales manager yields no results. The finance department is incompetent and have no customer service skills whatsoever. If you make the mistake of buying a car here, hope that you do not have problems, because this dealer will go out of their way to make your life miserable More

Outstanding Customer Service Janice was extremely helpful, friendly, flexible and knowledgable. No pressure here at all. She worked carefully with me to help make sure my needs Janice was extremely helpful, friendly, flexible and knowledgable. No pressure here at all. She worked carefully with me to help make sure my needs were met. And man does she know her cars! Prices are very competitive. I will absolutely check in with her when I am in the market for my next Mazda. More

Bought elsewhere I walked into this dealership because I was interested in a used CX-5 that they had. This was my first car buying experience and although I may not ha I walked into this dealership because I was interested in a used CX-5 that they had. This was my first car buying experience and although I may not have had experience in negotiation for a car, I was basically laughed out of the dealership. They said I need to look at other cars if I won't offer the list price. I was given an amazing deal elsewhere, so I know this is not how it should be done. This was not a comfortable experience and I found much better salespeople at Liberty Mazda in Wakefield. I ended up buying my Mazda from Liberty and couldn't be happier! More

AMAZING SERVICE *WE LOVE JANICE* Janice was with out a doubt the best sales women I have ever dealt with. We went in looking at a MX5 Miata. Wasn't sure when we were going to be ready Janice was with out a doubt the best sales women I have ever dealt with. We went in looking at a MX5 Miata. Wasn't sure when we were going to be ready to purchase. After deciding that we were ready to make our purchase we went to Wellesley Mazda (BIGGEST MISTAKE OF OUR LIVES...) we literally left running, and went straight back to Janice and within a very short amount of time we finalized a deal. Just picked up our new toy this morning and we could't be happier. You know that feeling when you leave a dealership saying did i do the best i could? Could i have gotten it cheaper somewhere else? Those feelings are not existent with this purchase. We will def. return and be a repeat customer of Gallery Mazda as well as of Janice's. THANK YOU SO MUCH JANICE YOU ARE AMAZING!!! More

Positive Experience Start to finish the purchase of my new CX-5 was hassle free, including selecting the make, model, color, features and price. My experience started wi Start to finish the purchase of my new CX-5 was hassle free, including selecting the make, model, color, features and price. My experience started with Bob via the internet and from there continued with Harshene. First off let me say that Bob is very responsive, pays attention to detail and is all about customer service. Once I walked in the door armed with the information provided by Bob, Harshene took over and from there it was effortless and actually enjoyable. Harshene is very professional and upfront about what it is he can and can't offer, which translated in my purchasing the vehicle without hesitation. Harshene does't overlook a single detail such as my time spent waiting for finance, he took me out to the vehicle and walked me through all the options. In fact he went into detail about his experience with this vehicle and some of the quirks. I found him to be very knowledgeable about the vehicle. Jason in Finance - could have been more straight forward, and professional. Thanks. More

Doug aka The Mazda Man Is the best!!!!! I leased a 2016 Mazda CX 5. I had Doug as my salesperson. He was the best salesperson ever!!! Everyone else at the Mazda Gallery rocked! I leased a 2016 Mazda CX 5. I had Doug as my salesperson. He was the best salesperson ever!!! Everyone else at the Mazda Gallery rocked! More