Ira Lexus of Danvers

I had an oil leak related to gasket failure. Tayler is super helpful in helping identify the problem and went over the warranty with me, it is all covered by warranty and problem fix with zero c Tayler is super helpful in helping identify the problem and went over the warranty with me, it is all covered by warranty and problem fix with zero cost to me, very thankful! More

My salesman Scott Lassiter and the General Manager Willy Moy provided a low pressure, friendly, yet effective sales approach. They took the time to understand our concerns and was able to help us select a Moy provided a low pressure, friendly, yet effective sales approach. They took the time to understand our concerns and was able to help us select a vehicle that met our interests, timeline and price. While we have yet to experience the dealerships service departments service, purchasing a car from them went without a hitch and was a satisfying experience. Based on our experience we would highly recommend Scott and Willy and the dealership. More

Jennifer Perry my rep was fabulous work was done on time and car was returned all clean and shiny and car was returned all clean and shiny More

I cannot thank Tyler C highly enough for his professionalism and honesty. He told me that I actually did not need something I thought I did, and he went above and beyond when the appointment tim professionalism and honesty. He told me that I actually did not need something I thought I did, and he went above and beyond when the appointment time ran longer than expected. I have been so happy with the service provided at this dealership. More

The entire experience couldn’t have been more disappointing. Complete incompetence from the “financing” person. The sales process was unnecessarily long and drawn out. Hands down the worst car disappointing. Complete incompetence from the “financing” person. The sales process was unnecessarily long and drawn out. Hands down the worst car buying experience ever. More

Ed and Gabe were easy to work with and gracious. I would recommend the dealership to anyone looking for a vehicle. I would recommend the dealership to anyone looking for a vehicle. More

For sales and service I am very comfortable with the deals and service I have received over the past 20+ years deals and service I have received over the past 20+ years More

I have had good experiences with Ira in the past. However, on this occasion I dropped my car off on a Saturday with the expectation that it would be ready by the end of the day. This was for a basi However, on this occasion I dropped my car off on a Saturday with the expectation that it would be ready by the end of the day. This was for a basic 10k service, not a complex or time consuming job. I was emailed an inspection report late in the afternoon, as it turned out 20 minutes before closing time, but was never notified that my car was ready to be picked up. I called shortly after, no answer, and went over shortly after and the dealer was closed, with no one there to get my car back. As such I had to drive around in a much smaller, undersized loaner car in terrible weather that could not fit 2 hockey bags. Inexplicable that you wouldn’t call your customer to notify them their car was ready and make them drive around for two additional days in a loaner car. Disappointing More

Hi! I always have a super easy visit! Thank you for being easy to work with. I always have a super easy visit! Thank you for being easy to work with. More

Always a great experience at Ira Lexus. Everyone works very well as a team. My service writer Brianna is right on top of things and always trying to do the right thing by me in the way of p Everyone works very well as a team. My service writer Brianna is right on top of things and always trying to do the right thing by me in the way of promotions, etc. I was quoted a price on a brake job. it turned out they quoted me incorrectly, but they honored the lower price when I came in to do the work. Everyone. is very courteous and polite. The dealership is very clean and inviting. More