Ira Lexus of Danvers

Excellent customer service and was great at reassuring any questions and gave answers that were easy to understand. any questions and gave answers that were easy to understand. More

Great customer service , always polite, kind and professional the waiting area could use some separate workspaces with healthier snack options professional the waiting area could use some separate workspaces with healthier snack options More

Excellent experience from start to finish. The staff was professional, knowledgeable and respectful of my time. They answered all my questions, made the process smooth and transparent, ensured The staff was professional, knowledgeable and respectful of my time. They answered all my questions, made the process smooth and transparent, ensured. I was completely satisfied with my purchase. I would highly recommend this dealership to my friends and family. I would recommend my sale representative Robert Giovannucci. He is very helpful and knowledgeable in the entire process of buying my new RX350H Premium… . More

Everything goes smoothly and all the staffs are really knowledgeable and kind Waiting room is very clean and I enjoy free coffee. It was delicious! knowledgeable and kind Waiting room is very clean and I enjoy free coffee. It was delicious! More

The dealership people are terrific from sales people to mechanics to operator. Thank you, Brianna for going above and beyond to help me today. And Alex, thank you for always being available to answer our mechanics to operator. Thank you, Brianna for going above and beyond to help me today. And Alex, thank you for always being available to answer our questions or help put us online. More

Service agent was very helpful and accommodating. He got my car in a busy day without an appointment. The techs diagnosed the problem and fixed it quickly. He got my car in a busy day without an appointment. The techs diagnosed the problem and fixed it quickly. More

I have been a long customer of Ira Lexus. Each time I have service done on my vehicle. I am greeted with the valet who always make you feel like you’re their most important Especially Larry, Each time I have service done on my vehicle. I am greeted with the valet who always make you feel like you’re their most important Especially Larry, Tom, and Steve, who was in the drop off and pick up area.( he’s uncle Steve to my dog Gio) Although, Dennis Pellegrino, isn’t at Lexus- he’s at Toyota, he was still there for me to make my appointment when I reached out to him. The work is always done perfectly, the coffee is delish! All of the service employees were great! I’m very appreciative. Your customer service each time is always top notch!!! More

Great experience at IRA Lexus today - service advisor was very professional and helpful - thank you! very professional and helpful - thank you! More

Service staff were friendly and very accommodating. They weren’t grouchy when I had to reschedule twice and just before the actual scheduled appointment. There was no pressure to upgrade the servic They weren’t grouchy when I had to reschedule twice and just before the actual scheduled appointment. There was no pressure to upgrade the service needed to a premium package that provides extra preventative care but naturally cost more. They were mindful of my having a comfortable experience by frequently offering complimentary snacks and beverages and apologizing when they ran out of a few items. They were respectful of my time by staying within the estimated time of completion. Since the final cost of the service visit was a little more than the estimated amount, they applied a courtesy discount instead of charging me extra for the difference. That was cool. Finally they offered me a new loaner vehicle if I chose to take advantage of it, which is remarkable for the basic service I needed like an oil change. No service department especially at dealerships is giving away their services and parts on the cheap, but at least at Ira Lexus you’re getting a great customer service experience and value for the money. It makes the investment in a high quality Lexus a matter of pride for maintaining such a great vehicle instead of the usual dread of servicing European cars. The punishing financial burden I’ve felt with the ALL the luxury German car brands I’ve owned can be summarized into a simple 2-word expression: Hitler’s Revenge. Lexus cars = Total dream European cars = Total dread More

Pleasant. Not high pressure. Easy to work with. Process was efficient. Sales and Finance were excellent. Not high pressure. Easy to work with. Process was efficient. Sales and Finance were excellent. More