Ira Lexus of Danvers

The Danvers Lexus dealer is very professional and accommodating. They have a great waiting room with complementary drinks and snacks as well as comfortable seating. Jennifer Perry who we usually deal accommodating. They have a great waiting room with complementary drinks and snacks as well as comfortable seating. Jennifer Perry who we usually deal with is professional, friendly and always very helpful. More

Elias took care of me for my 5k maintenance. I really happy with my service and Elias went above and beyond for me. Very happy with this dealership and service center. I really happy with my service and Elias went above and beyond for me. Very happy with this dealership and service center. More

Excellent customer focus, detail oriented, full explanatory video of suggested and required maintenance and cost...no surprises explanatory video of suggested and required maintenance and cost...no surprises More

I am very satisfied with respect the promptness of fixing the identified issues. The price is very reasonable. The information is clear and complete. Great service! the identified issues. The price is very reasonable. The information is clear and complete. Great service! More

Excellent service department. Great valet service. I am always very happy with the quality of service and communication. Great valet service. I am always very happy with the quality of service and communication. More

The dealership is extremely well managed organization from when you first pull in till you drive away a satisfied customer. Impressive employee team pleasant helpful and professional in the way they inte from when you first pull in till you drive away a satisfied customer. Impressive employee team pleasant helpful and professional in the way they interface with the customers. More

My husband and I always go to Ira for our cars. They are the best. They are the best. More

I cannot say enough good things about this dealership! Ryan Jennings was incredible to deal with. He was professional, knowledgeable and very, very helpful. I would not take my Lexus anywhere else to b Ryan Jennings was incredible to deal with. He was professional, knowledgeable and very, very helpful. I would not take my Lexus anywhere else to be serviced. More

The advisor was very accommodating and courteous. He provided a loaner car and brought it directly to me. The technician sent me an email telling me the status of my car. Very pleased with the servic He provided a loaner car and brought it directly to me. The technician sent me an email telling me the status of my car. Very pleased with the service at Ira Lexus. More

The facility was clean, had comfy chairs, good snack options and a stylish coffee and creative water dispenser with flavor options. Unfortunately, my predicted wait of 1.5-2 hours ended up being a 2.5 h options and a stylish coffee and creative water dispenser with flavor options. Unfortunately, my predicted wait of 1.5-2 hours ended up being a 2.5 hour wait with my 6 month old. We missed nap and feeding time which caused some stress. I tried to find my service waiter to get an updated estimate but he was not available and did not provide any check in. I had to ask two other coworkers to try to find him and help me locate my car. Upon them speaking to him, he shouted to me across the room that my car was being washed but no explanation as to why the wait was much longer than expected nor any apology. It felt impersonal. I felt lied to and ignored. I checked in at 11:30am by Abraham guillen, my phone received a text at 12:40pm that all areas were inspected and good, but I was never actually checked out until 1:56pm. When I received my car, there was water all over the waterproof mats. I asked someone for help with a rag to soak up some of the water because I couldn’t put my diaper bag anywhere on the floor. I liked the facility but not necessarily the service. More