Ira Lexus Danvers - Service Center

The attention given at the service department was exceptional. As always they make each visit a smooth experience. The communication is at it best. exceptional. As always they make each visit a smooth experience. The communication is at it best. More

Everything was great from service to cleanliness of waiting area and bathrooms. Tyler was very helpful and kept me informed while I waited for vehicle. waiting area and bathrooms. Tyler was very helpful and kept me informed while I waited for vehicle. More

Committed to great customer service and help work with me regarding price and efficiency. Very communicative with VM and txt and email regarding price and efficiency. Very communicative with VM and txt and email More

Ira Lexus Danvers’ service was exemplary! I was greeted at the door by Dennis, he got the paperwork done quickly and the work on my car started immediately. As they were working he was wond I was greeted at the door by Dennis, he got the paperwork done quickly and the work on my car started immediately. As they were working he was wonderful about checking in with me as they serviced my car. The work that was done was great! More

Thanks guy’s for the good work you do and I’m always satisfied and keep going team satisfied and keep going team More

Came in for a 6-month check. Dennis Pellegrino came out to help right away; he found it was too early for an oil change, so we skipped that (refreshing). He and the shop got my c Dennis Pellegrino came out to help right away; he found it was too early for an oil change, so we skipped that (refreshing). He and the shop got my car turned around in an hour and a half. Was kept well informed. Appreciate the thorough wash and surprisingly good interior detailing. Great experience! More

My experience at IRA Lexus was pleasant from the time I called for an appointment to service my car to the time I picked up my car. Everyone was so kind and helpful! My car was done quickly. The service de called for an appointment to service my car to the time I picked up my car. Everyone was so kind and helpful! My car was done quickly. The service department kept me informed the whole time. I would recommend IRA Lexus service department to all who are looking for a great place to take their car! More

Ira Lexus of Danvers has to be one of the best dealerships around! I dealt with Dennis Pellegrino today when I brought my SUV in for service. He is absolutely amazing!! Very knowledgeable, plea dealerships around! I dealt with Dennis Pellegrino today when I brought my SUV in for service. He is absolutely amazing!! Very knowledgeable, pleasant and easy to deal with! I’m very happy with the service I received at this dealership. A big plus - they cleaned my whole car inside & out! Thank you Dennis and the Ira Lexus dealership! More

Great service and always very helpful and informative and respectful. Love that my car is always washed. respectful. Love that my car is always washed. More

The service has gone down hill. Often, there is only 1-2 representatives and the wait for check in or check out is inefficient. Yesterday, when I picked up my vehicle. I had to wa Often, there is only 1-2 representatives and the wait for check in or check out is inefficient. Yesterday, when I picked up my vehicle. I had to wait 30 minutes for the car to be brought around. I went back inside after 15 or 20 minutes and it seemed as though the person that was supposed to bring the vehicle to me had gone on break and there was a communication gap. Therefore, I had to stand and wait for approximately 30 minutes. In addition when I got the vehicle there was a sticky substance all along the side of the seat where the controls for the seat are, and I thought that the vehicle would be fully cleaned. This is disappointing. More