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Ira Lexus Danvers - Service Center

Danvers, MA

4.8
600 Reviews

600 Reviews of Ira Lexus Danvers - Service Center

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August 16, 2024

I come to them for everything and they never cease to amaze me very compassionate More

by Terry
Workmanship
Recommend Dealer
Yes
Employees Worked With
Forget name
Aug 17, 2024 -

Ira Lexus Danvers responded

Hi Terry, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 16, 2024

Tyler Costa has always shown a high level of professionalism. It was no fun to deal with a bad battery problem from a new car while loaner cars were running out yesterday. The outcome was great More

by BC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Costa
Aug 18, 2024 -

Ira Lexus Danvers responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

August 15, 2024

Service Advisor, Jennifer Perry, is the best! She is friendly, helpful, and always provides excellent customer service! More

by LY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Perry
Aug 17, 2024 -

Ira Lexus Danvers responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ira Lexus. We are always more than happy to assist you if anything else comes up. Take care!

August 15, 2024

I think the service is excellent. In the door, get a loaner, back to pick up the car the same day or the next day. Easy. More

by LS22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2024 -

Ira Lexus Danvers responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

August 15, 2024

Very professional experience with the service department including with Tyler Costa (assistant service manager) and the technician who serviced the car. More

by Pace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Costa…5 stars
Aug 16, 2024 -

Ira Lexus Danvers responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 14, 2024

I got the next day appointment for the maintenance service. Jennifer P, the advisor, was great! More

by Xiaoduo Fan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer P
Aug 16, 2024 -

Ira Lexus Danvers responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 13, 2024

It was a wonderful experience. The agent was really helpful. She explained everything and was very nice. More

by christianmoschitto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Pellegrino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2024 -

Ira Lexus Danvers responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 13, 2024

When I arrived Jennifer Perry Assistant service manager was welcoming and got all paper work signed quickly knowing I had a doctors appointment to get to. When I got into the loaner car it was filthy, More

by mreiser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Perry
Aug 14, 2024 -

Ira Lexus Danvers responded

Thank you for the providing the feedback regarding the service visit. We apologize for the loaner condition and we are taking steps internally to ensure the process is improved to avoid these issues. Please accept our sincere apologies and our management team will reach out to ensure you are fully satisfied with the other parts of your service visit. Brendan Deangelis or Rick Chase will be reaching out to you. Thank you Willy Moy General Manager

August 12, 2024

Michael with his usual top notch service, always great, what else can I.say now? More

by Jock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mclean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Ira Lexus Danvers responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

August 12, 2024

Dennis was great to work with, I would highly recommend visiting this Lexus dealership location. More

by Bmeikle423
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Pellegrino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Ira Lexus Danvers responded

Hi, we're happy to hear you had such a positive experience with Dennis! Thanks again for the recommendation, and have an amazing day!

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