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Ira Lexus Danvers - Service Center

Danvers, MA

4.8
600 Reviews

600 Reviews of Ira Lexus Danvers - Service Center

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August 28, 2024

IRA Lexus is my go to dealer- always consistent with impeccable service. Many thanks to Tom and Bryanna in service that helped me today! More

by Keefediane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryanna in Service
Aug 31, 2024 -

Ira Lexus Danvers responded

Hi, we're so happy we were able to help you out! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Ira Lexus!

August 27, 2024

The agent was very nice and pleasant to work with. He is not pushing and explained patiently to us. More

by Fliu_1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Pelligrno
Aug 31, 2024 -

Ira Lexus Danvers responded

Hi, thank you so much for your positive comments about Ira Lexus! We are always more than happy to assist you if anything else comes up. Take care!

August 27, 2024

Tyler took excellent care of me. I had a lot of work to be done. Tyler kept me me up to date on the progress. More

by jacquemargolycz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Costa
Aug 31, 2024 -

Ira Lexus Danvers responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ira Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.

August 27, 2024

Honest dealer, Jennifer Perry best service manager in Danvers MA. Repairs always quality, even hard to fix ones like finding air bleed from tire rim edge. More

by d2burque
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2024 -

Ira Lexus Danvers responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

August 25, 2024

Good service great pick up of my car super convenient reliable. Got the work done on time. However you should not ask for a minimum number of words for a written review. Makes me not want to write anythi More

by katherinehendra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know
Aug 31, 2024 -

Ira Lexus Danvers responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 25, 2024

High quality and professional. . Dennis is an excellent service manager. This dealership really goes the extra mile. When I have an urgent repair need I can always count on them More

by Tobeysla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Pellegrino
Aug 31, 2024 -

Ira Lexus Danvers responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

August 24, 2024

Went in for Warranty service and it took much longer than expected. The team was very nice about it, tried to do their best, but it just took too long. Then a mistake was made, which caused the car to be b More

by Pcwhite6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of the people listed
Aug 31, 2024 -

Ira Lexus Danvers responded

Pcwhite6 Thank you for the candid feedback. We apologize for the extended time needed for the work to be performed. We would like to hear more about the issue not being properly performed resulting in another dealership visit. Please reach out to our service director, Rick Chase, at rchase@group1auto.com. Thank you. Willy Moy General Manager wmoy@group1auto.com

August 24, 2024

Amazing service as always in the service center. Always clean and staff are professional . I’ve been a customer for 20+ years More

by Augusta518
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Barrantes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2024 -

Ira Lexus Danvers responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ira Lexus. We look forward to your next visit! Take care!

August 23, 2024

Excellent customer service by Dennis and courtesy by whole staff. Highly recommend services at this dealer. More

by Jnjulian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
Aug 26, 2024 -

Ira Lexus Danvers responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

August 23, 2024

Jennifer is the best! She helped me through every step of getting my car serviced and she was so kind. highly recommend and ask for Jennifer! More

by Sultanas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Ira Lexus Danvers responded

Hi Sultanas, we are very happy Jennifer could provide you with a positive experience! Thanks for the recommendation, and have an amazing day!

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