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Ira Lexus Danvers - Service Center

Danvers, MA

4.8
597 Reviews
Call Service Center (978) 739-8705

597 Reviews of Ira Lexus Danvers - Service Center

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November 07, 2023

Efficient and knowledgable staff. Also like the premium wash/wax that is included with oil change More

by relman31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan DeAngelis
Report | Print
Nov 09, 2023 -

Ira Lexus Danvers responded

We are thrilled to hear that you had a knowledgeable experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 06, 2023

Nick Budrey was amazing I will definitely keep bringing my car here for service c More

by alexcollins28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Budrey
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Nov 08, 2023 -

Ira Lexus Danvers responded

It's fantastic to hear that you had a great experience and that Nick provided amazing assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 04, 2023

Professional, dedicated service advisor. Prompt, streamlined communication via text, email or phone. Easy to use website and car search functions. Definitely recommend! More

by mrsastor
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Budrey
Report | Print
Nov 07, 2023 -

Ira Lexus Danvers responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 03, 2023

Jennifer was very good to me. I will request her each time. Excellent waiting area. More

by fidelito.lledin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
Report | Print
Nov 07, 2023 -

Ira Lexus Danvers responded

It's fantastic to hear that you had a great experience and that Jennifer provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 01, 2023

Service tech was excellent. Pleasure doing business with him and he was very knowledgeable. Nicest guy ever. More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mclean
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Nov 05, 2023 -

Ira Lexus Danvers responded

It's fantastic to hear that you had a great experience and that Mark provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 01, 2023

Las mejores atenciones la tiene este dealer de lexu Jenifer muy buenas atenciones la que la señora del 1 al 10 le doy 10 More

by Carlos duran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenifer
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Nov 02, 2023 -

Ira Lexus Danvers responded

Es fantástico saber que Ira Lexus de Danvers, especialmente Jennifer, le brindó la mejor atención y obtuvo una calificación perfecta de 10 sobre 10. Un excelente servicio al cliente es un factor clave para garantizar una experiencia positiva en el concesionario. ¡Tus comentarios positivos son muy apreciados!

Nov 02, 2023 -

Carlos duran responded

Ella es una linda persona atiende bien a sus cliente y le busca respuesta al cliente

October 31, 2023

Excellent customer service from mark mclean! !! Always friendly , smart, happy to see me. Very knowledgeable and professional!!! More

by LadyDi1993
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mclean
Report | Print
Nov 02, 2023 -

Ira Lexus Danvers responded

It's great to hear that you received excellent customer service from Mark. The fact that he's always friendly, smart, and happy to see you, while also being knowledgeable and professional, is a testament to the quality of service he provides. Your positive feedback is much appreciated!

October 31, 2023

Ira goes above and beyond to help their customers. Easy to make appt and always contacts you with answers to your car problems ! More

by irol30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mclean
Report | Print
Oct 31, 2023 -

irol30 responded

Great customer service and excellent service too!!

Oct 31, 2023 -

Ira Lexus Danvers responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

October 31, 2023

Dropped my car off Friday at 10 am and it was determined then I needed 2 new trunk motors. Got called Saturday, 24 hours later with a list of thing they recommend for my car and the service rep said I’ll ha More

by Kayla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Never even told me his name
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Oct 31, 2023 -

Ira Lexus Danvers responded

We are very sorry to hear about the experience you received while in our service department. There certainly should have been better communication from us and theft is not tolerated. We would like more details regarding the visit, please reach out to the service management team. Joan Smith, joans@group1auto.com or Rick Chase, rchase@group1auto.com 978-739-8619. Thank you.

October 29, 2023

The receptionist is very polite and helpful. I like that they wash, vacuum and fill up my NX. More

by KMLeyPortalNX350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joan Smith
Report | Print
Oct 31, 2023 -

Ira Lexus Danvers responded

It's great to hear that the receptionist is polite and helpful and that you appreciate the additional services like washing, vacuuming, and filling up your NX. These extra touches can enhance your overall service experience. Your feedback is important!

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