852 Reviews of Ira Lexus Danvers - Service Center
Tyler Costa has always shown a high level of professionalism. It was no fun to deal with a bad battery problem from a new car while loaner cars were running out yesterday. The outcome was great professionalism. It was no fun to deal with a bad battery problem from a new car while loaner cars were running out yesterday. The outcome was great and thanks to Tyler. More
IRA Lexus consistently delivers fantastic service. Jennifer Perry is a superstar, always managing expectations and excellent with communicating status. Jennifer Perry is a superstar, always managing expectations and excellent with communicating status. More
Very professional experience with the service department including with Tyler Costa (assistant service manager) and the technician who serviced the car. including with Tyler Costa (assistant service manager) and the technician who serviced the car. More
When I arrived Jennifer Perry Assistant service manager was welcoming and got all paper work signed quickly knowing I had a doctors appointment to get to. When I got into the loaner car it was filthy, was welcoming and got all paper work signed quickly knowing I had a doctors appointment to get to. When I got into the loaner car it was filthy, there was used Kleenex in the side door, the car had no gas red light came on. The car was dirty inside and out. I went to locate Jennifer she called a manager over right away and they gave me another car quickly as possible Jennifer was apologetic and accommodating Jennifer made sure my car was worked on in a timely manner. Jennifer saved this unpleasant experience. Maureen Reiser More