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Ira Lexus Danvers - Service Center

Danvers, MA

4.8
718 Reviews
Call Service Center (978) 739-8705

718 Reviews of Ira Lexus Danvers - Service Center

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October 14, 2024

J.Perry was so fantastic! She made sure I was aware of what was to come and got a great loaner! Made the experience so smooth and welcoming! More

by juliemcbrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Perry
Report | Print
Oct 17, 2024 -

Ira Lexus Danvers responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 14, 2024

I went there because of a $39 coupon I got but I got charged for $112 (oil change and tire rotation) The basic service bundle is only $99 anyway.in other dealers so I got scammed! More

by Yjkn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Forgot who didnit
Report | Print
Oct 18, 2024 -

Ira Lexus Danvers responded

Yjkn, Thank you for informing us and we would like to review this with you. Please contact our service management team. Rick Chase, rchase@group1auto.com 978-739-8619, or Brendan Deangelis, bdeangelis@group1auto.com, 978-739-8611. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Willy Moy General Manager

October 13, 2024

Great and courteous customer service! Very respectful with customer’s decision for the additional recommended services. More

by Stanc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Cunningham
Report | Print
Oct 18, 2024 -

Ira Lexus Danvers responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

October 13, 2024

Just there for an oil change and tire rotation. But I asked them to please do the trunk when they do the free car wash. They pulled the rubber mats out and washed them and the trunk mat as well. I More

by Susan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know name of woman at desk
Report | Print
Oct 18, 2024 -

Ira Lexus Danvers responded

Hi Susan, we are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!

October 11, 2024

Responsive Polite and Accommodating. Courteous. Service rep always helpful. . Work done in a timely way. More

by epherman1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 13, 2024 -

Ira Lexus Danvers responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 10, 2024

Every single person was welcoming and it seemed like they love their job at Ira Lexus. More

by amymodpalmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Herman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 13, 2024 -

Ira Lexus Danvers responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 08, 2024

Very knowledgeable and courteous with respect for the customer. Would highly recommend IRA Lexus .to anyone interested in purchasing a vehicle. More

by dscovil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis palagrino
Report | Print
Oct 12, 2024 -

Ira Lexus Danvers responded

Hi, we are very happy to have provided you with such a positive experience! We do hope we can be of assistance in the future. Take care!

October 07, 2024

Prompt courteous service as always. Reviewed all work to be performed thoroughly and in clear understandable terms. Will always get service at this dealer. More

by camellpg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Pelegrino
Report | Print
Oct 26, 2024 -

Ira Lexus Danvers responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

October 06, 2024

Always professional and courageous. We have worked with Dennis, who is knowledgeable and explains everything. Dennis is truly an asset to your dealership. Thanks More

by murielsandiford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis pelergreen
Report | Print
Oct 12, 2024 -

Ira Lexus Danvers responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

October 06, 2024

Well organized and quick in helping customers. Waiting area roomy and comfortable, although tv too loud and interfering with private conversations. Music would have been better. Richard Cunnin More

by Elsdijx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Cunningham. Assistance service manager
Report | Print
Oct 12, 2024 -

Ira Lexus Danvers responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

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