Ira Lexus Danvers - Service Center

Ira Lexus has the best run service team bar none. You pull into the welcome bay and Tom greets you with a smile. You step into the service center and Dennis greets you with a smile and outlines the s You pull into the welcome bay and Tom greets you with a smile. You step into the service center and Dennis greets you with a smile and outlines the scheduled service and provides an estimate. Dennis then walks you back into the bay where a brand new RX350 is set up as my loaner for the day. A few hours later Dennis calls you to let you know your car is ready. The entire experience reinforces your decision to continue doing business with Ira Lexus! More

Service riders were very pleasant and helpful. It was a nice pleasant experience. The technicians were relatively all apprentices. We had to come back so that they could reprogram service to warn It was a nice pleasant experience. The technicians were relatively all apprentices. We had to come back so that they could reprogram service to warning light, but everyone was friendly. More

My service advisor was excellent, friendly, very attentive and resolved my two issues I had. Overall was a good experience. attentive and resolved my two issues I had. Overall was a good experience. More

Excellent treatment from the scheduler to the advisors. Genuinely make you feel valued and go above and beyond to assist. They’ll be my new Lexus dealer when in New England state. Thank you to everyone tha Genuinely make you feel valued and go above and beyond to assist. They’ll be my new Lexus dealer when in New England state. Thank you to everyone that assisted me. More

Excellent service. Service advisor was courageous and let me know of estimated time to completion. Overall it was a great and exceed my expectations. Service advisor was courageous and let me know of estimated time to completion. Overall it was a great and exceed my expectations. More

Helpful and friendly service. Very prompt and responsive . Nice waiting room.The car looks great after the service. Very prompt and responsive . Nice waiting room.The car looks great after the service. More

Good service today. Fixed the air bag sensor (safety recall) along with an oil change, tire rotation and car wash while I waited. The service desk person was very respon Fixed the air bag sensor (safety recall) along with an oil change, tire rotation and car wash while I waited. The service desk person was very responsive. More

I got Excellent Service at Lexus in Danvers, MA. I GOT AN EXCELLENT DISCOUNT OFF MY BILL. PRAISES GO TO DENNIS PELLEGRINO FOR EXCELLENT SERVICE. I GOT AN EXCELLENT DISCOUNT OFF MY BILL. PRAISES GO TO DENNIS PELLEGRINO FOR EXCELLENT SERVICE. More

Very professional and well run - very customer focused. I was immediately taken care of and explained what was needed to be done. I was immediately taken care of and explained what was needed to be done. More

They make me feel like I am a VIP every time I go. They know what next level Customer Service is. They know what next level Customer Service is. More