Ira Lexus Danvers - Service Center

The service representatives are also helpful and kind. They keep me informed about the services my car needs. They keep me informed about the services my car needs. More

Advisors were very nice. Apparently, The tech stripped a drain plug and had to get a new one from NH, causing a delay on my service. I was very understanding that things happ Apparently, The tech stripped a drain plug and had to get a new one from NH, causing a delay on my service. I was very understanding that things happen. I was told 2x there would be no cost to me and I got into a loaner for the day. Upon picking up my car at the end of the day I asked to review the invoice and asked why I was charged for the part? The Advisor replied, “well of course you need to pay for the part, we didn’t charge you the labor” the delay messed up my whole day having to go back to Nahant and then back to Danvers later to pick up my car. Why should I have to pay for a $5 part that your tech messed up? It’s not the money it’s the principle and Ira lost all my trust in the Service Dept. The Advisor took it off the bill, but only because I protested. Not happy and I will only go to Ira Lexus Service if I absolutely have to. I will not recommend coming here for Service More

Had a nice experience at Lexus again. They never let me down. The service was wonderful. They never let me down. The service was wonderful. More

Staff was friendly and concerned about my needs. They didn’t try to sell me any services that I didn’t need. The Service Manager, Mark M. was great and easy to work with. I would definitely service They didn’t try to sell me any services that I didn’t need. The Service Manager, Mark M. was great and easy to work with. I would definitely service my car there again. More

The sales team is not high pressure while the service team follow up and performance is outstanding. No complaints. team follow up and performance is outstanding. No complaints. More

Courteous and professional from the moment you arrive I’ve had my vehicle serviced there three times since I bought it and it’s been like that every time I’ve had my vehicle serviced there three times since I bought it and it’s been like that every time More

I needed to bring in my Lexus for service. The service manager Brendan along with Bryanna The assistant service manager were able to answer all my questions and explained everything in detail. The service manager Brendan along with Bryanna The assistant service manager were able to answer all my questions and explained everything in detail. I would highly recommend their department for your car service needs. I also want to mention the technician Peter who worked directly on my vehicle also came out and spoke to me about the work needed and being done to my vehicle. I felt reassured and confident my car was in good hands. More

Bryanna B. Very pleasant and cortiious.The waiting/ cafe is clean and welcoming.Happy and comfortable. Very pleasant and cortiious.The waiting/ cafe is clean and welcoming.Happy and comfortable. More

Not too much confidence on the technicians to fully check on the vehicle especially when you know what you brought it in for. I thought sales reps were bad guess service in the technician side not to great on the vehicle especially when you know what you brought it in for. I thought sales reps were bad guess service in the technician side not to great either. More

Mark McLean was pleasant and professional Explained the service being done and called to let me know when vehicle was ready. Highly recommend Mark. Also like to mention that was greeted by Tom Middleton service being done and called to let me know when vehicle was ready. Highly recommend Mark. Also like to mention that was greeted by Tom Middleton in service drive, friendly and helpful. Great Team at Ira Lexus More