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Ira Lexus Danvers - Service Center

Danvers, MA

4.8
669 Reviews
Call Service Center (978) 739-8705

669 Reviews of Ira Lexus Danvers - Service Center

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November 27, 2024

short visit to fill my tires with nitrogen and get a new key for car, all went well smoothly More

by mv054
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryanna Bernard
Report | Print
November 27, 2024

Dennis always provides me with all the details on my vehicle. Gets me as much of a discounted on the prices. Very awesome advisor. We have a good relationship been dealing with him for years. I give him More

by lenp978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis P
Report | Print
November 26, 2024

Service desk personnel were very professional and kind! A big shout out to Bryanna Bernard. More

by mdwinne
Recommend Dealer
Yes
Employees Worked With
Bryanna Bernard
Report | Print
November 25, 2024

Best dealership friendly and knowledgeable employees. Helpful information regarding your Lexus always smiling trustworthy personal More

by Ruby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryanna Bernard
Report | Print
Nov 27, 2024 -

Ira Lexus Danvers responded

Hi Ruby, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 24, 2024

Great service. Mark was very good. Had to wait while car being serviced Comfortable waiting room. More

by rumab4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mclean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 26, 2024 -

Ira Lexus Danvers responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

November 22, 2024

Waited too long for oil filter battery. .paid too much going back to other dealership More

by Chambo3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Abraham
Report | Print
Nov 27, 2024 -

Ira Lexus Danvers responded

Chambo3 Thank you for the feedback. We apologize for the extended delay and would like to review the pricing with you. Please reach out to our service management team. Rick Chase, rchase@group1auto.com 978-739-8619 or Brendan DeAngelis bdeangelis@group1auto.com 978-739-8611. Thank you. Willy Moy General Manager

November 22, 2024

Mark is an outstanding rep. I feel fortunate to have him for our rep. He is the best! More

by tmgarron50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mclean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2024 -

Ira Lexus Danvers responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 22, 2024

They are friendly, courteous and efficient in the service department. Always gotten good service there More

by Jgillis2277
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham
Report | Print
Nov 25, 2024 -

Ira Lexus Danvers responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 20, 2024

Great customer service, they worked with us on repairs and cost. Tyler, service representative was very nice and informative. He kept us posted on what was going on and how long our repairs would take.. D More

by cjanerice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Barrantes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Costa, service representative. 5*
Report | Print
Nov 22, 2024 -

Ira Lexus Danvers responded

Hi, we're happy you found our staff Tyler and Danny to be so supportive during your experience here at Ira Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.

Nov 22, 2024 -

Ira Lexus Danvers responded

Hi, we're happy you found our staff Tyler and Danny to be so supportive during your experience here at Ira Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.

November 19, 2024

The best service team in the industry! I have owned cars from several luxury car manufacturers; none come close to providing the level of service that IRA Lexus of Danvers provides. Over 3 More

by Mchatt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Perry
Report | Print
Nov 21, 2024 -

Ira Lexus Danvers responded

Hi, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!

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