Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Ira Lexus Danvers - Service Center

Danvers, MA

4.8
703 Reviews
Call Service Center (978) 739-8705

703 Reviews of Ira Lexus Danvers - Service Center

Sort by
December 31, 2024

The service is really good especially the Kid name Leander the driver. He is very nice and genuine kid. I gave overall rating a 5 stars service More

by Michael.bun32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 01, 2025 -

Ira Lexus Danvers responded

Hi, we are very happy Leander could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

December 31, 2024

The staff are very nice and professional, excellent customer service, waiting time a bit long. More

by Leandro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vladimir Oleynikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 01, 2025 -

Ira Lexus Danvers responded

Hi Leandro, we're happy you found our staff to be so supportive during your experience here at Ira Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.

December 27, 2024

It took 3. 5 hours to do a wheel alignment. That's unacceptable. And I didn't even get a car wash while I waited. No communication on what the status was or anyt More

by Jeff P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brianna
Report | Print
Dec 28, 2024 -

Ira Lexus Danvers responded

We apologize for the experience you received. We understand that this was an imperfect experience and we should be better prepared and staffed to accommodate your service needs. Please reach out to service management team so we can assist in your future services. Brendan Deangelis, bdeangelis@group1auto.com 978-739-8611 or Rick Chase, rchase@group1auto.com 978-739-8619. Thank you.

December 27, 2024

Abraham Guillen and the Lexus Team were very professional. My RX2350 was serviced by the team and I was pleased with the outcome More

by spcameron1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham Guillen
Report | Print
Dec 29, 2024 -

Ira Lexus Danvers responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Lexus! Please don't hesitate to reach out if there's anything additional we can do for you.

December 27, 2024

Pleasant employees, great waiting area, overall great service. It’s why I go to IRA More

by clevasseur5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Perry
Report | Print
Dec 29, 2024 -

Ira Lexus Danvers responded

Hi, thank you for taking the time to leave a review for us at Ira Lexus. We're happy we could meet your expectations! We look forward to your next visit! Take care!

December 27, 2024

The people at Ira Danvers are always kind, professional and thorough. Always satisfied with them and the quality of their work. More

by nsideris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
don't know
Report | Print
Dec 29, 2024 -

Ira Lexus Danvers responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Ira Lexus. We hope to see you soon!

December 26, 2024

Always extraordinary service! ! Prompt, professional and thorough each and every time. Very happy with Ira Lexus. More

by shellyw327
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mclean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2024 -

Ira Lexus Danvers responded

Hi, thank you so much for the positive review! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Ira Lexus!

December 21, 2024

Service is great and easy to make appointment. Personal is very nice and helpful. Facility is clean and comfortable. More

by Mcole2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham Guillen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 22, 2024 -

Ira Lexus Danvers responded

Hi, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

December 20, 2024

Always efficient, to the point and no nonsense. The service writers are always polite , courteous and friendly. Especially Brendon and Mark. More

by LT2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mclean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 22, 2024 -

Ira Lexus Danvers responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

December 19, 2024

Jennifer was very courteous and professional. Brendon is and has always been helpful and professional. More

by Plaperriere
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer and Brendon
Report | Print
Dec 21, 2024 -

Ira Lexus Danvers responded

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

1
2
...
71