Ira Lexus Danvers

I recently had the worst experience trying to buy a car through IRA Toyota, and I feel compelled to share my disappointment. I was made to wait for almost a month without any clear communication or updates through IRA Toyota, and I feel compelled to share my disappointment. I was made to wait for almost a month without any clear communication or updates, and even after all that, there wasn’t the slightest acknowledgment or apology for the delay. The communication with the dealer was equally frustrating—disorganized, unresponsive, and lacking basic courtesy. It felt as though my time and interest in making a purchase were not valued at all. Buying a car should be an exciting and smooth process, but this experience was anything but that. I strongly recommend avoiding IRA Toyota if you’re looking to buy a car. Save yourself the frustration and take your business somewhere that values customer service and respects your time. This was truly a disappointing and unprofessional experience. More

They attempted to over-charge me for my repair. They only lowered the price when I investigated the market rates. When I picked up the car, it wouldn’t start since they left the door open all n They only lowered the price when I investigated the market rates. When I picked up the car, it wouldn’t start since they left the door open all night. Not coming back. More

I have been going to Ira Lexus for over 8 years and they are amazing with customer service! are amazing with customer service! More

They were thorough and accommodating :) Loved the brand new Lexus Thank you for the service new Lexus Thank you for the service More

Excellent Service and assistance by Jennife Perry. . She explained the update that I was there for. This is my third Lexus RX in the last 11 years and I always have Lexus service maintain all three. T . She explained the update that I was there for. This is my third Lexus RX in the last 11 years and I always have Lexus service maintain all three. The result is I have had zero problems resulting in a needed visit in 11 years. More

Had a 100k maintenance at Lexus. Great service!! Very responsive. Worked with Dennis! Excellent work! Great service!! Very responsive. Worked with Dennis! Excellent work! More

Always a great experience with my advisor Jennifer Perry. She keeps me informed on the status of my vehicle and provides great customer service. She keeps me informed on the status of my vehicle and provides great customer service. More

The check-in process was easy. Though the interaction with the check-in staff was impersonal. Service took almost 3 hours when it was stated that it would take an hour and a half t Though the interaction with the check-in staff was impersonal. Service took almost 3 hours when it was stated that it would take an hour and a half to an hour 45 minutes max. Otherwise a pleasant experience! More

I simply cannot commenr more positively about my service agent, Abraham. What an absolute pleasure to deal with...give him a raise, please! Upon entering the Lexus service area, everything is seamless! Wa agent, Abraham. What an absolute pleasure to deal with...give him a raise, please! Upon entering the Lexus service area, everything is seamless! Waiting area is pleasant and well stocked with snacks and beverages. More

The dealership and my service coordinator Mark went above and beyond to ensure the issues were taken care of! and beyond to ensure the issues were taken care of! More