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Ira Lexus Danvers

Danvers, MA

Overview
Employees
Reviews
Vehicles
4.8
718 Reviews
We’re glad you found us! Here at Ira Lexus of Danvers we’re one of the premier new Lexus dealers in Danvers and used Lexus dealers in Danvers serving North Andover, Peabody, Danvers, and all the surrounding Massachusetts communities. Our Lexus dealer near Boston is here to exclusively serve you with our inventory, financing, service, etc. If you have any questions about either what we do or how we can help you, please don’t wait. Contact us on the phone, on our website, or in person. We’ll be happy to answer any inquiry you’ve got!
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101 Andover Street Route 114

Danvers, MA

01923

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Showing 718 reviews

January 05, 2024

Service on my Lexus UX 250h was scheduled with an IRA Lexus of Danvers service manager the day before the date of service. I drove over an hour to the dealership for the 11 A.M. service only to be told a More

by llorion59
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unsure
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Jan 09, 2024 -

Ira Lexus Danvers responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jan 09, 2024 -

Ira Lexus Danvers responded

Thank you for sharing your service experience with us. We apologize for the booking concerns and for not fulfilling the time commitments as needed. Please reach out to the service management team so we can better serve you to ensure this is resolved to your satisfaction. Rick Chase, rchase@group1auto.com or Joan Smith, joans@group1auto.com or 978-739-8619. Willy Moy General Manager WMoy@Group1Auto.com

Helpful
January 04, 2024

Excelente me gusta el dealesr muy amable lo refiero a mis amigos y familiares y More

by Raúl
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victor Palmerin
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Jan 09, 2024 -

Ira Lexus Danvers responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jan 09, 2024 -

Ira Lexus Danvers responded

Thank you for the positive feedback. Looks like you may have scored us incorrectly based on the comments and other scoring criteria. Kindly correct the employee selected as well, the one listed is no longer with the company for many years. Should you have more questions or concerns please reach out to me directly. Willy Moy, General Manager, wmoy@group1auto.com. Willy Moy General Manager WMoy@Group1Auto.com

Helpful
December 30, 2023

Service was fast and they did a good job. The car came back slightly dirty on the inside (the only negative). More

by slyej2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassidy Tran
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Jan 03, 2024 -

Ira Lexus Danvers responded

We are thrilled to hear that you had a good experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
December 30, 2023

Great customer service, I worked with Nick and he had a very warm and welcoming presence More

by arorasagar184
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Report | Print
Jan 03, 2024 -

Ira Lexus Danvers responded

It's fantastic to hear that you had a great experience and that Nick provided warm and welcoming assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
December 30, 2023

Gene the salesman is great to work with. Buying a car can be stressful but Gene and the manager made it an east relaxing process More

by lbcheercoach
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gene Porzio
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Jan 03, 2024 -

Ira Lexus Danvers responded

Congratulations on your new vehicle! We are thrilled that Gene provided you with an easy sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

Helpful
December 28, 2023

Excellent service and professional skills to treat the customer with nice service waiting room setting More

by Mj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassidy An
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Dec 30, 2023 -

Ira Lexus Danvers responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
December 27, 2023

Customer Service was superb! My service rep Cassidy An, was very professional, answered all the questions I had about my car, and made all the necessary future recommendations go More

by Rita M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassidy An
Report | Print
Dec 29, 2023 -

Ira Lexus Danvers responded

Thank you for the kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

Helpful
December 25, 2023

The staff is wonderful, very organized and welcoming. They took very good care of me More

by Aheng246
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis pelligrino
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Dec 27, 2023 -

Ira Lexus Danvers responded

It's fantastic to hear that our staff took great care of you. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
December 23, 2023

Excellent customer service! Very pleased with the services they give to my vehicle, thank you. More

by miguellopezptel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nickolas Budrey
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Dec 27, 2023 -

Ira Lexus Danvers responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
December 21, 2023

My service advisor, Dennis P. has been phenomenal. Great service, communication and help! He helps with any and all questions. Always feel taken care of each time I visit. More

by S. Stein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Pelligrino
Report | Print
Dec 22, 2023 -

Ira Lexus Danvers responded

It's fantastic to hear about your positive experiences with Dennis at the service center! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
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