Ira Lexus Danvers

Quick and very efficient service. Loaner car was a breeze. Kudos to Dennis Pellegrino, service advisor. I received a video after multipoint inspection and complete details in writing Loaner car was a breeze. Kudos to Dennis Pellegrino, service advisor. I received a video after multipoint inspection and complete details in writing and criticality what needs to be addressed. Highly recommended! More

Excellent service. Next visit for yearly check up. Expect the same excellent service next time . Next visit for yearly check up. Expect the same excellent service next time . More

Great service! Responsive to my concerns and needs. I had an issue that needed immediate attention and they took me right in. Responsive to my concerns and needs. I had an issue that needed immediate attention and they took me right in. More

TLDR: The dealership forged my signature to add $2000 worth of unwanted packages to my lease contract, and I still haven’t received my refund 2 months later even after they admitted fault. I had the m worth of unwanted packages to my lease contract, and I still haven’t received my refund 2 months later even after they admitted fault. I had the misfortune of leasing a Lexus NX from this dealership, and it has been an absolute nightmare. They added over $2,000 in unwanted packages (“ResistAll” and “Tire & Wheel”) to my contract without my consent. When I questioned it, they presented me with a fraudulent document bearing a forged signature (not my own) and an impossible timestamp (Sunday 10:40am when the dealership was closed). After I pointed out the discrepancies, they admitted that it was a mistake, and they promised to refund the full amount. However, it has been more than 2 months, and I'm still waiting for the refund. To make matters worse, they’ve been slow in responding to my follow-ups and seem completely unconcerned about the fraudulent activity happening within their dealership. Avoid this place at all costs. They clearly have no qualms about deceiving and ripping off their customers. I'm now stuck dealing with the stress of potential legal action to resolve this mess. More

Always concerned about their customers and all information along with customer service and comfort while waiting or providing for additional transportation information along with customer service and comfort while waiting or providing for additional transportation More

Its was a great experience I got my car issues resolved in a timely matter and they above and beyond and gave me the loaner so i can run my errands in a timely matter and they above and beyond and gave me the loaner so i can run my errands More

Reasonable service costs versus other Lexus dealers in the state. Plenty of staff on hand to assist. Everyone was welcoming and attentive. the state. Plenty of staff on hand to assist. Everyone was welcoming and attentive. More

Always an enjoyable experience working with Danvers Lexus - Professional & Friendly Staff, clean environment and my advisor price matched my service. Wonderful customer service! Lee Ann Long - Professional & Friendly Staff, clean environment and my advisor price matched my service. Wonderful customer service! Lee Ann Long More

I’ve owned my Lexus IS350C for 13yrs now. I always have it serviced at the IRA dealership. Dennis Pellegrino is outstanding, even when the news isn’t all that pleasant to hear! He certainly m I always have it serviced at the IRA dealership. Dennis Pellegrino is outstanding, even when the news isn’t all that pleasant to hear! He certainly makes life easier when my car needs service! More

The overall service staff are wonderful. My personal advisor, Jennifer Perry is, consistently very professional and thoughtful to the needs of her clients. This is why most people like Ira s My personal advisor, Jennifer Perry is, consistently very professional and thoughtful to the needs of her clients. This is why most people like Ira services. More